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All reviews belgian chocolate red poodle beautiful hotel star hotel garden view turn down service sauna and steam room superior room main shopping underground parking the location is perfect breakfast was amazing coffee machine hotel bar market square pastries side street
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Reviewed October 14, 2018

Booked through Secret Escapes and got a great deal for a three night stay including Eurostar and local train travel.

This is the only 5 star hotel in Bruges and it is a perfect place to stay.

Arriving by train we took a taxi from the station which is a fixed 7 Euros.

Reception staff are great and multi lingual.

Our room was on the 5th floor and overlooked the rear garden which meant we had a nice view and it was quiet. The room was huge with a lobby area, bathroom and the biggest bed I have ever seen which was really comfortable. There is a safe, tv and coffee maker, loads of wardrobe space, robes, slippers; everything you need for your stay.

In the morning breakfast was amazing, buffet style, offering a huge choice of cooked bacon, eggs and pancakes, yoghurt, pastries, bread, cereal, cheese, cold meats, fruit, juices, chocolate and champagne! You order coffee and tea from the waiting staff who bring this to you.

Downstairs there was a lovely lounge area and the garden offered a nice seating area with bar service.

They also have a spa which is available to guests to use the sauna and steam room but we were too busy doing other things.

We were especially impressed with James the waiter who got our drinks and was so friendly and helpful.

The hotel is central and within easy walking distance of the shops and sights.

Room Tip: Rooms with a garden view are quiet.
Stayed: October 2018, travelled as a couple
Thank AngieP49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 13, 2018

The rooms are spacious and the bathroom features are well thought out. The hotel is beautiful and has everything that one would need in a vacation. This hotel truly offers everything and there are no regrets at all. The location is perfect and the grounds are beautiful. The staff has an amazing sense of detail. 5 Stars in every respect!

Stayed: October 2018, travelled as a couple
Review collected in partnership with this hotel
Thank JMer8084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 11, 2018 via mobile

The hotel is remodeling from old palace.
The room is big and has coffee machine and the toilet is big.
The staff is friendly.
The location is near the most attractive sights by walking distance .
But its price is higher than other hotels in bruges.

Stayed: October 2018, travelled as a couple
Thank Abdulameed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 11, 2018 via mobile

We give this hotel and its staff 20 stars! The hotel would be a great place to stay under any circumstances but we had an unfortunate injury happen returning to the hotel after dinner and the reception staff came to our rescue. They provided a wheelchair and arranged or a doctor to come to the hotel and the next morning sent us to the hospital with complete instructions. After returning to the hotel and deciding to curtail our trip, Lieselof helped us with train accommodations for my wife. Her colleagues provided much needed assistance with taxis and dinner reservations making sure in each case to factor in wheelchair accommodations. The entire reception staff was very proactive and one shift handed over seamlessly to the following shift. Each time we returned to the hotel we were greeted and my wife deeply appreciated the genuine concern expressed by the men and women at the desk. This entire experience was over the top and demonstrated how a business backs up a reputation for quality with action.

Stayed: October 2018, travelled as a couple
Thank Bob S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 11, 2018

A really special hotel located in the heart of Bruge, on check-in we were greeted by a very friendly member of staff who was efficient and helpful. Our room was spacious and overlooked the garden. All amenities in the room were first class and the bathroom was clean and well equipped. A perfect location for walking in the old town. Only negative was the loud Americans in the next room who were making calls late into the evening, as usual they have no volume control, always on 11.

Room Tip: Ask for a garden view.
Stayed: October 2018, travelled as a couple
Review collected in partnership with this hotel
Thank PaulF3119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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