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Review of PRATAROCHA

Piscina
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Piscina
SALA DE ESTAR
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Very good
5 reviews
Piscina
SALA DE ESTAR
SALA JANTAR
SALA DE JANTAR
COZINHA
COZINHA
COZINHA
QUARTE PRINCIPAL
QUARTE PRINCIPAL
BANHEIRO QUARTO PRINCIPAL
BANHEIRO QUARTO PRINCIPAL
QUARTO 2
QUARTO 2
CASA BANHO QUARTO 2
QUARTO 3
QUARTO 3
QUARTO 3
QUARTO 4
QUARTO 4
WC QUARTO 4
PISCINA E LAZER
PISCINA
PISCINA
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Overview
Villa -
4 Bedrooms, 4 Bathrooms, Sleeps 8
Carvoeiro, Faro District, Algarve

Reviews from our community

Very good - based on 5 reviews
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Reviews from our community

Date | Rating
  • English first
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English first
English first
Any
English first
Ninaet78
Essex, United Kingdom
Level 1 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Horrendous stay”
Reviewed 10 April 2015 for a stay in August 2014
2
people found this review helpful

No real welcome pack as such! Info on appliances.
Generally not clean, bedrooms not been made up or mopped, wardrobes dusty.
Where is the cross trainer
Tvs dvds not present in each room
Lots of general damage/wear an tear around the building,
DVD / surround sound doesn't seem to work
Broken and glued together living room door
Sink does not hold water in the double bedroom downstairs
Tap leaks when turned on in main bedroom and kitchen
Shower in main bedroom leaks out of the door when closed
Cannot get ice maker to work nor freezer
Cannot get surround sound work?
Wireless internet, not very good, drops off..
No spare bedding, sheets, pillows
Dirty table cloth - garden
Outside lights
To far in real terms to walk into town, taxis to expensive to use everyday.
After our conversation agreements were made for problems to be fixed !
Still no real internet network, drops off 10 mtrs from the router
No light bulbs changed in any room
No extra sheets
No information on how to use appliances
Bath tub/hot tub plug also broken, does not hold water
Freezer broken does not freeze
No spare key's as requested and agreed due to our large party.
Both my children came home with infected flee bites after sharing a bed as confirmed by my GP.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Coming home
Liked least: The attitude of the owners, the fact they lied and claimed we damaged things keeping our full deposit!!!! Nasty people who kept us waiting the whole holiday.
Travelling group: Extended Family
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
25 Apr 2015
Comments from our house a week before these customers.


"Outstanding Property"

Highly recommended property......Just returned from a 10 day stay and this villa was amazing. Extremely spacious and furnished to a very high standard. The owner Elsa was so helpful and friendly and couldn't have done more for us. A great location about 5-10 minutes by car from the centre of Carvoeiro with its great beach, restaurants and shops - so a great base to explore the area. Having Wi-Fi is a great bonus which pleased the children when they needed a break from the sun. The swimming pool was a good size and better than the photos. Look forward to returning next year. Thankyou Elsa


Response to review:
Many Thanks again, hope see you again next year. All the best for your FAMALY Love Elsa
Recommended for: Age 55+, sightseeing, families with teenagers, families with young children and romantic getaway
Reviewed by: Mike, United Kingdom

Reviewed: 14 August 2014

Date of stay: August 2014
Home > Portugal > Western Algarve > Carvoeiro area > Sesmarias Village > Property P15437
Owners Direct
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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