The hotel is in a great spot. Wonderful food and lovely pool.
Front desk staff could use alittle customer service training, the ladies were not very informative or friendly. The lady at the front desk charged my card for mine and my 3 colleagues stay which I dont know why they did that without asking.
They informed us about the beach shuttle and no need to make a reservation.
The next morning we got a ride to the beach by their shuttle and the front desk ladies made a fuss about us not making a reservation after we had been told we didn't need it. Finally made it to the beach and we had to hop the fence since the property was not yet open (they did not inform us this), the staff at the beach was also short with us once they opened. They again didn't inform us that the beach property would not provide towels.
A little communication could have made this a smooth transition, they could work on that.More
- Free Wifi