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All reviewssea viewpublic poolshower curtainsister hotelexcellent locationcruise shipbeds were very comfortablemodern hotelrestaurants and shopswhale watchingwater frontbreakfast buffetbreadfront desk staffbaconbeautiful islandsmall balcony
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Reviewed June 28, 2018

We stayed at the hotel at the beginning and end of a whale watching holiday; 6 nights in total, in a group of 25 of us. It is conveniently located on the harbour, within easy walking distance of the main sights in Ponta Delgada. Overall it's a pleasant hotel, but there are a few things that could be better. The restaurant tended to have the same salads and the many of the same desserts each day, so there could certainly be more variety, especially at the salad bar. Although we asked for a sea view room at each end of our stay, none was available. There was no kettle in the rooms & while there was a complimentary bottle of water for our first stay, there was none for our second stay. Both rooms faced the back of the hotel, looking out at houses. The first room was a good size, but the second room was cramped, due to the fact that they'd squeezed 3 beds in a room only really set up for two beds. As there were only 2 of us, we would have hoped for a normal twin bed room. Also, neither the safe nor telephone worked in the second room. The reception sorted out the phone, but the engineer couldn't fix the safe until the next day, as he needed to pick up a part for it. So, overall, it's a pleasant hotel in a good location and with a few small improvements, it would make for a perfect stay.

Stayed: May 2018, travelled as a couple
Thank Virginia O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria P, Gestor de Relações Públicas at Hotel Marina Atlantico, responded to this reviewResponded June 29, 2018


Dear Virginia O,

Thank you for taking the time to review your recent stay at Hotel Marina Atlântico. .

It is always a pleasure to receive positive feedback regarding our Hotel. Sorry at the time of your stay we didn’t have Ocean view available, our capacity is really high of the moment, we always try to do our best for our guests, as for kettles we only have them at our executives rooms. A great deal of effort is a put into establishing effective action steps for constant improvement ,so your opinion is important t us.
We hope to have you back for a better stay at our Hotel.


Best Regards,

João Luís Cogumbreiro
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 13, 2018

We loved our days at the Hotel Marina Atlantico. We had an ocean view that overlooked the harbor.
The breakfasts are bountiful and varied to a small degree everyday.
American size beds and bathrooms with plenty of counter space.

  • Stayed: June 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank barbararadebach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria P, Gestor de Relações Públicas at Hotel Marina Atlantico, responded to this reviewResponded June 14, 2018


Dear Barbararadebach,

Thank you for taking the time to share your wonderful feedback with us! Nothing delights us more than knowing that you enjoyed our convenient, centralized location in the heart of city. We appreciate your feedback and we are glad that you liked our rooms, view and breakfast.. Anyway we hope that you will allow us another opportunity in the future to host you again.


Best Regards,

João Luis Cogumbreiro
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 11, 2018

Very welcoming hotel and rooms were very spacious.
The rooms are slighted dated in furnishing but this doesn't take away from it being large, clean and a great place to stay!
Great that they offer free parking and a good selection for breakfast each morning.

Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria P, Gestor de Relações Públicas at Hotel Marina Atlantico, responded to this reviewResponded June 13, 2018


Dear Sarah,

We are so glad to hear that you enjoyed your stay at Hotel . It is definitely a convenient location if you are visiting Ponta Delgada. We are happy to hear that you had a wonderful time specially our rooms, cleanness and breakfast . If your travels bring you back to S.Miguel, we would love to have you stay with us again.


Best Regards,

João Luís Cogumbreiro
Manager

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Reviewed June 10, 2018

Slow check in, some staff looking very bored which is not a good sign. Fortunately only stayed for 2 nights.

This hotel is one of the Bensaude group- they seem to have a monopoly in the islands and thus without enough competition the standard is not high. The food in the bar and restaurant is very ordinary; some of the chain do not put kettles in the room, just an expensive mini-bar - and no water is provided unless you pay for expensive bottles in the bar.

  • Stayed: May 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Pippa65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria P, Gestor de Relações Públicas at Hotel Marina Atlantico, responded to this reviewResponded June 13, 2018


Dear Pippa65,
Thank you for taking the time to review your recent stay at our Hotel.
However, at the same time, we welcome all constructive criticisms and thank you for taking the time to comment on your stay with us. Just to inform you that we have kettles in our executives rooms. Your feedback will be used as a tool in our efforts to strive for continued improvement.

Best Regards,
João Luís Cogumbreiro
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 3, 2018

Nice air conditioned spacious room, comfortable bed, clean open common areas but let down by the very average buffet restaurant.
We had lunch and dinner and the sane salads appeared with the same desserts.
Timings were off, lunch was delayed by half an hour as they were not ready to serve and dinner brought forward by half an hour because they were expecting a large party. This meant our group missed their pre-dinner get together, and our coffee was offered whilst we were still eating our main course.
With more imagination and better organisation in the meals area this hotel could be very good but the food is mundane and boring.

Room Tip: Only sea views have a balcony
Stayed: June 2018, travelled as a couple
Thank Ada552014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maria P, Gestor de Relações Públicas at Hotel Marina Atlantico, responded to this reviewResponded June 8, 2018


Dear Ada552014,

We are delight that you liked our rooms, AC and our comfortable beds. Sorry to hear about the unfortunate incident at the restaurant. Your comments are indeed valuable to us, as they help us in our committed effort to exceed guests expectations and create value at every encounter for better results.
We look forward to the pleasure of welcoming you back to our Hotel.

Best Regards,

João Luis Cogumbreiro
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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