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All reviewsairport flight pathclose to the airportsecure parkingbreadper daybaconenjoyed our staydinner buffetyogurthire carpool towelstown centrefitness roomthree starclean roomstravel agentnice stay
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Reviewed July 11, 2018 via mobile

I’m used to traveling with high school students or alone at Airbnb’s so this hotel was a pleasant surprise. The hotel is a block away from the main ocean access in downtown Ponta Delgada. We were a 5 minute walk from many restaurants and attractions. The hotel breakfast was complete: eggs, bacon, cereal, breads & cheeses, yogurt and coffee. The pool is rather small but adequate for a quick dip. The air conditioning broke on my floor during our stay so I had no air in my room. Several members of my group requested a room change which was immediately resolved. I would have rathered a voucher for another stay or a slight refund. I chose to stay in my room and just leave the window open.
The hotel is 5 minutes from the airport- as is every hotel in Ponta Delgada so be prepared for the sound of planes landing and taking off.

Stayed: July 2018, travelled with family
Thank Arlyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João T, Manager at Vila Nova Hotel, responded to this reviewResponded July 13, 2018

Dear Mrs. Arlyn B,

We were extremely pleased by your comments and compliments not only about our service, breakfast and the hotel location, but also about our pool.

This feedback will certainly be useful for future guests. Besides, it is the most effective way of adapting our offer to our guests’ needs and expectations and, therefore, very motivating to see how our service is evolving, based on your opinion.

We regret the inconvenience that the malfunction of the air conditioning system during the time of your stay may have caused. We're glad that we had rooms available to minimize this issue with those who needed to change rooms, but obviously we would rather have no issue at all.
All in all, this problem has been referenced as a priority and we are evaluating our options in order to prevent further complications with this equipment.

We thank you again for taking the time to share your opinion and hope to have the privilege of welcoming you again in our hotel.

Best regards,
Vila Nova Hotel
PLATANO HOTELS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 8, 2018

The beds werre a little hard to lie on, but I guess this is a question of taste.
The slamming of the doors (otherwise they do not shut properly) is disturbing, when trying to sleep, or in the early morning hours, when some people are leaving while others would like to sleep in.
Comprehensively spoken, my stay was better, than I thought, I appreciated the parking lot, which was available immediately.

  • Stayed: June 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank heidirusch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João T, Manager at Vila Nova Hotel, responded to this reviewResponded July 13, 2018

Dear Mrs. heidirusch,

We were extremely pleased by your observation about the parking.

This feedback will certainly be useful for future guests. Besides, it is the most effective way of adapting our offer to our guests’ needs and expectations and, therefore, very motivating to see how our service is evolving, based on your opinion.

We regret the inconveniences regarding the beds and slamming of the doors. We will consider this comment in order to quickly improve our service.

We thank you again for taking the time to share your opinion and hope to have the privilege of welcoming you again in our hotel.

Best regards,
Vila Nova Hotel
PLATANO HOTELS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 7, 2018 via mobile

Great location. Minutes from the airport. Offers a for fee pick up and return to PDL. Rooms are comfortable with good water pressure in the shower which was appreciated after spending time with less than stellar water pressure on the other islands. Rooms only have liquid soap and a blow dryer, so bring body wash, shampoo and conditioner. Clean sheets. Nice towels. Included breakfast is available at 7. Our flight was earlier so we missed out. Walking distance to Fort and City Center. Fair priced. Would stay again if catching an early flight out of PDL. Pool and game room are on site. Very responsive to email. Front desk personnel were professional.

Stayed: July 2018
Thank DaraTheExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João T, Manager at Vila Nova Hotel, responded to this reviewResponded July 12, 2018

Dear Mrs. DaraTheExplorer,

We were extremely pleased by your comments and compliments about our service, cleanliness and comfort of the room as well as the hotel location.

This feedback will certainly be useful for future guests. Besides, it is the most effective way of adapting our offer to our guests’ needs and expectations and, therefore, very motivating to see how our service is evolving, based on your opinion.

We regret not being able to fully meet your expectations about toiletries. We will consider your comment and take it into account for our improvement.

It is also relevant to inform you that we offer a service for a Breakfast Box, to e taken with guests that are checking-out before the breakfast hours, for 5€.

We thank you again for taking the time to share your opinion and hope to have the privilege of welcoming you again in our hotel.

Best regards,
Vila Nova Hotel
PLATANO HOTELS

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 5, 2018

I traveled to Ponta Delgada with a group of 6 women for 3 nights as the end of my 50th Birthday Adventure (We started as 10 in Faial). We had 3 rooms, 2 standard and 1 suite. Check-in and check-out were easy. My suite's balcony overlooked the fort and had a lovely view. We were walking distance from plenty of shopping and restaurants! We did a full day tour of the island one day and loved it. Breakfast was sufficient but the same each morning. The fruits, yogurts, and breads were good. We ate in hotel lounge a few times and enjoyed chicken sandwiches and club sandwiches. Since our flight was late in the day the hotel staff was kind enough to allow us to keep my suite a little later for us to relax and enjoy the area a little longer before heading back to reality!

Room Tip: My suite on the 5th floor was perfect for the views of the fort and water! noise was not an issue while we stayed.
  • Stayed: July 2018, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank KellyGrossman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
João T, Manager at Vila Nova Hotel, responded to this reviewResponded July 13, 2018

Dear Mrs. KellyGrossman,

We were extremely pleased by your comments and compliments about the hotel location, breakfast and our service.

This feedback will certainly be useful for future guests. Besides, it is the most effective way of adapting our offer to our guests’ needs and expectations and, therefore, very motivating to see how our service is evolving, based on your opinion.

We thank you again for taking the time to share your opinion and hope to have the privilege of welcoming you again in our hotel.

Best regards,
Vila Nova Hotel
PLATANO HOTELS

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed July 4, 2018 via mobile

Nice people at the desk and in the restaurant.

Too bad the nice people can't help make the noisy room better. The hotel is very near the airport. It is in the path of the planes, so the planes are low near this hotel. Don't expect to sleep in with the planes arriving.

Maintenance issues also made the stay unpleasant. 1 elevator was being fixed for 2 days that we were there. So that left 1 small elevator.

Secondly, the ceiling above the bed was dripping wet. Who knows what was dripping. Unacceptably unpleasant. See photo.

Stayed: July 2018, travelled with family
1  Thank PhultonPhorever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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