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Reviews (467)
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All reviewskids clubfamily hotelmain restaurantkids areao terracoexcellent familyhangout areagreat with kidsguest relationsmeal timestoilet seatmain poolhotel shuttlegreat hotel for familiesyounger familiesfriendly resortchildren's playground
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Reviewed January 25, 2017

I am happy to have discovered the new SPA of Martinhal with its interesting offers and very friendly atmosphere. They even provide private Yoga lessons with a very experienced and good teacher called Andreia.
I appreciate the tailor-made programs and special attention!

Stayed: January 2017, travelled solo
1  Thank 444nicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded January 27, 2017

We want to thank you for taking the time to write such a nice review about your tailored made yoga lessons.It is a pleasure for us to hear that you enjoyed the lessons and our lovely Spa Manager Andreia, she sends her warm regards.
We are looking forward to welcome you back to Martinhal Cascais Family Hotel soon!

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Reviewed January 17, 2017 via mobile

Very good hotel for families to go with small kids. Very secure, friendly staff from the reception to the kids staff.
Will return for sure.
The food is also nice and with 2 restaurants there is plenty to choose from.
SPA and all facilities are good.

Stayed: January 2017, travelled with family
1  Thank DiasLourenco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded January 19, 2017

Thank you very much for your feedback. It is always so great to read that you enjoyed your time with us, the surrounding areas and the hotel's services.
Hope to welcome you again at Martinhal Cascais Family Hotel soon!

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Reviewed January 12, 2017

We just had 2 days here, after a New Year trip to Lisbon and it was the perfect ending to our holiday. The hotel staff were so lovely and helpful. We chatted with everyone and they all seem happy to work there - it's a friendly place that suits families perfectly. The kids club staff were amazing - on duty at all hours in the little play rooms where you eat breakfast and have dinner, playing with the children and suggesting activities to keep them busy, so parents can have a minute to themselves.
Location is stunning, hotel was immaculate, food was delicious, room clean and so big. My youngest son wanted to live there! The outside playground for the children is perfect for energetic legs.. Would love to come back when it was the proper season so you could use all the outside swimming pool areas. The inside pool was great fun though and the Spa massage I had was the best! It's a hidden gem of a place.. We were really happy, just wished we stayed longer. Definitely would return if possible.

  • Stayed: January 2017, travelled with family
    • Location
    • Rooms
    • Service
2  Thank Gill S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded January 19, 2017

Thank you for such a lovely and well described review. We value your words and appreciate your feedback. Comments like yours validate our efforts and tell us that we are on the right path. I will be sharing your comments with the whole team!

Thanks again and we look forward to welcoming you back in the future.

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Reviewed January 8, 2017

There are two things great about the hotel. Well, actually there is three. 1 (One) is the fact that you can take your kids along (as you may normally do) but in this case there is someone to take care of them for you while you enjoy a bike ride, or a spa massage or your meal. 2 (Second) its the mix of location (in the middle of a pine forest, horsetrack, 1 km away from the beach and restaurants) plus design (very friendly, with natural lighting and beattiful outside arrangements). 3 (Third) is the fact that kids have a club of their own (where they can jump, play, paint, slide, run, etc) with adult supervision. I found a 4 (fourth) one: service is nor fancy, nor too exquisite, it is just straight, simple and friendly with staff that (you'll quickly gather) do their best so that your family can have a great stay.

Room Tip: If you want it to be quiet book a room facing the golf green
  • Stayed: December 2016, travelled with family
    • Location
    • Rooms
    • Service
4  Thank MauroMartins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded January 11, 2017

We want to thank you for taking the time to write such a nice review of your recent stay with us. We pride ourselves on providing the best possible service to all our guests. It is therefore very rewarding to know that you and your family had a lovely stay with us and that we successfully provided you all with a win-win perfect combination.
We look forward to welcoming your family again soon for more memorable holidays!

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Reviewed January 5, 2017

In September 2016 I booked a villa and family room at this hotel for a week 9-16 April 2017. A €3456 deposit was taken. On Tuesday 3 January I was informed by email that my booking was not going to be honoured and that I would have to choose a different hotel. This family holiday/reunion of 6 adults and two children was booked to celebrate my 70th birthday, my son's 40th birthday. Flights have been booked from US and travel arrangements across Europe have been made by various family members.
The hotel quoted 'operational reasons' for the cancellation but when challenged, they admitted that they had accepted a group booking. Clearly this hotel has no sense of service, care about its reputation, or what is acceptable business practice.

  • Stayed: February 2016, travelled with family
    • Service
8  Thank Mrsfromgorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MonicaCLobo, Guest Relations Manager at Martinhal Cascais, responded to this reviewResponded January 12, 2017

Dear Mrs Hesketh,
Thank you for taking the time to post your comment following the recent situation. We truly understand your disappointment. We have done everything within our reach to fulfil and find a suitable alternative (a hotel in the same category) in the same area. We successfully managed to achieve this and by doing it, we sincerely hope your holiday in Cascais correspond to your expectations. When you do go to Martinhal Lisbon for your day trip I would very much like to meet you and your family. Please feel free to email me should you accept my invitation.

Kind regards
Monica (monica.lobo@martinhal.com)

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