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Reviews (2,339)
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All reviewsbeautiful hotelsea viewstar hotelupgraded to a suitepool staffboca do infernowonderful stayturn down servicebreakfast buffetbeautiful roomtown centrenice poolsun loungersbelvederelisbonterraceluxury
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Reviewed October 18, 2017

This was our 3rd visit to GRVI and we are booked again for May next year. We really cannot fault this place and are made to feel like part of a family during our stay. Food is superb and very reasonably priced for the surroundings you are in. We are just one, of many repeat visitors to this wonderful hotel which speaks volumes. My only improvement would be to offer tea/coffee making facilities in the rooms. A tiny "gripe" for an overall wonderful hotel.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 557daryls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded October 23, 2017

Dear Guest,
Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day.
We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed October 17, 2017

We have stayed at this hotel now for 3 years running and cannot rate it highly enough. If we could we would give it 6 stars !! The staff cannot do more for their guests - nothing is too much trouble. Also, we went half board for the first time this year and the food at the Belvedere restaurant was amazing and so were all the waiters and the waitresses. They were so friendly and helpful. In addition, the Customer Experience manager, Cristovao has always gone out of his way to make sure that we have a wonderful stay. We will be going back again next year.

Room Tip: Definitely choose a seaview room - wonderful views
  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank vicl269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded October 23, 2017

Dear Guest,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us. Thank you for all your compliments to our staff and for taking the time to write so many details regarding our service. It will be most certainly helpful for our future Guests.
We will get your comments to our team. Our guest satisfaction is our daily motivation, and it's always an honor to find out that our Guests were very happy with their stay.
We look forward to welcoming you again, hopefully soon, at the Grande Real Villaitália Hotel & Spa.
Kind regards, Cristóvão Silva - Real Experience Manager

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Reviewed October 17, 2017

stayed at the hotel in sept and oct this year went back as the location and hotel is good however on the website they claim to upgrade if available but did not receive an upgrade on either occasion good hotel good food would recommend

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ange892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded October 23, 2017

Dear Guest,
It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.
Thank you so much for leaving us your feedback. We look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed October 17, 2017 via mobile

Stayed at this hotel for four nights in September with my mum and sister. The hotel is beautiful , so luxurious and comfortable . Staff were excellent, v friendly and polite but not intrusive. Pool area is very relaxing and there were plenty of beds but it may be a lot busier in the peak summer months. We used the spa also and it was one of the best massages I ever had, spa was very relaxing too and a beauty's entrance to it down a lit up stair case. The only thing that let down the hotel was the service of the restaurant that is on the level where the reception is. Took over thirty minutes to get a table even though there were a lot of spare tables, it seemed a lot of new staff had started and weren't sure of what to do . The hotel was so relaxing and lovely that we didn't even venture into Lisbon as we enjoyed our time at this hotel and in Cascais so much. Can't wait to go back some day again .

Stayed: September 2017, travelled with family
Thank laney85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded October 20, 2017

Dear Guest,
We are very happy to know that you've had a thoroughly enjoyable stay with us.
Please be assured that all of your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.
Thank you so much for your review and we look forward to welcoming you again, hopefully soon.
Kind regards, Cristóvão Silva - Real Experience Manager


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Reviewed October 14, 2017

Hands down best hotel Inhave ever experienced. The staff was lovely and attentive, and the rooms were large with high end amenities. We will be coming back again next year. Close to the beach and down town Cascais, 5-10min walk.

Room Tip: 2nd floor has more modern rooms, however 3rd floor has vaulted ceilings
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank 94AshleyM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Grande Real Villa Italia Hotel & Spa, responded to this reviewResponded October 20, 2017

Dear Guest,
Thank you for the comment and for having such a great opinion of our hotel.
We are also very glad to learn that you wish to return to our Hotel. We look forward to welcoming you again, hopefully soon at the Grande Real Villaitália Hotel & Spa.
Kind regards, Cristóvão Silva - Real Experience Manager


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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