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Reviews (3,171)
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All reviewsgrand old hoteltrain stationbeautiful hoteljunior suitepublic roomsclassic hotelperfect locationthe hotel websiteconcierge staffbreakfast buffetsitting roomfive star hotelbeautiful roomthree nightsrossio squarefresh fruitwould highly recommend this hotel
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1,875 - 1,880 of 3,171 reviews
Reviewed October 12, 2012

Five days stay. Rather calm hotel though conveniently located the city center. The lobby is overwhelming. The bar is english style. We loved the piano player late in the afternoon. The hotel has everything we needed close at hand with staff ready to help us when we needed. We had a room on the 5th floor with a view a beautiful square. Room and bath were spacious but not overly big and everything was clean and working fine. Breakfast was delicious and served in an old style classic room. The price is not small but we knew when we booked that we were not at a budget hotel...and it is really well worth the cost.

  • Stayed: October 2012, travelled as a couple
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5  Thank Ken L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 18, 2012

Dear Guest,

Thank you very much for staying at the Avenida Palace and for leaving your kind words on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. We also appreciate the fact that you have given us the maximum score in all the parameters.

We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased to hear that our effort is recognized.

I look forward to welcoming you again in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 5, 2012

We were staying in Lisbon on a special occasion and the hotel upgraded us to a junior suite which was appreciated. We received room 301 which is the only room on the third floor so it was extremely quiet with no neighbors.

The hotel was excellent for the following reasons:
Locaion was great for all of the sites we wanted to visit. Everything was within walking distance and the Rossio train station was next door for trips to Sintra. The metro station is just outside the door as well.
Breakfast had everything, hot and cold, and it seemed like it was included in most room rates because everyone was having their room number marked as they came in. No one was paying at the time.
The hotel was very clean, had "palace" like decor and still was inviting and relaxed
The staff were extremely helpful. We were in Lisbon during a rail strike (which sounds common) and we had to get a number of updates on train schedules for some of the trips we were taking.
One of the bellman was of particular help when he helped me purchase tickets through the machine in the station which was not in English.
The concierges also helped with advice and reservations.
I never used the gym but they do have a bike and 2 elliptical machines.
The lounge and sitting areas were peaceful and had the palatial ambience.

I don't have any negatives that come to mind for this hotel.


As a side note. If you are in Lisbon make the effort to go to Sintra for a day trip and see the Royal Palace, Pena Palace and Moorish Castle.

Room Tip: We had 301 and it was very good.
  • Stayed: October 2012, travelled as a couple
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5  Thank Ray H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 11, 2012

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

We were very pleased to acknowledge that you have enjoyed your stay and thank you for your comments on our location and ambiance and for the fact that you have given us the maximum score in all the parameters.

With a prime location in the very centre of Lisbon, this Hotel, with more than a century of history and fully renovated, as one can see on our prize-winning website, is a symbol of our great city.

Personalized service is also very important to us and the service you received is a wonderful example of the team's commitment. We will forward your kind words to the entire team.

Your enthusiasm for our Hotel is very much appreciated and so we hope to have the honor of welcoming you back at the Avenida Palace in a not too distant future.

Yours sincerely,

Pedro Miguel Costa

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Reviewed October 5, 2012

The Avenida Palace was more than we expected. Great service and ambiance. We drove and once we arrived the hotel staff took over and handled everything from there. Our room was beautiful and immaculate and the soundproofing really worked to keep out the city noise.Public spaces are beautiful.The lounge area has an amazingly high and gorgeous glass ceiling.Breakfast room is lovely.
We would highly recommend staying here.

  • Stayed: September 2012, travelled as a couple
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5  Thank phill b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 11, 2012

Dear Guest,

It was a real pleasure to read these wonderful words following your stay at the Avenida Palace.

Our team constantly strives to achieve a high level of quality and we are thrilled that our services exceed your expectations. Your kind words are a true source of motivation and I will gladly pass on your comments to the entire team.

Hopefully, we will be able to welcome you again in a near future.

Kind regards,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 4, 2012

We spent 4 nights in this lovely hotel in the heart of Lisbon. What a great way to start our Portugal holiday! We we greeted with a nice surprise of an upgrade to a room with adjoining sitting room. The extra space was nice to have and gave us a bit more privacy, not to mention more light from the additional window.

Our bed was very comfortable. The bathroom was extremely clean and serviceable. Even though our room faced the street on the 1st floor ( not ground level), we felt comfortable with the privacy glass in the bathroom. The room was also quiet, with the addition of soundproofing on the windows.

Breakfasts were always great and very relaxing. The selection and quality was superb on food and drink. The pots of coffee and hot milk at our table was a nice touch.

The concierge staff was always helpful. They made dinner recommendations one night, made books for other nights, frequently offered directions and suggested the best mode of transportation. We also had them make photocopies from our travel books so that we didn't need to carry them with us. Very kind!

The hotel is next to the Rossio Train Station which is great if you are traveling to others areas, like Sintra.

We are staying there again when we fly out of Lisbon; can't wait to return!

Room Tip: We enjoyed our room on the first floor. Elevators are available to take luggage up/down, but we enjoyed taking the grand staircase to our room each day. Our room was also near the hotel's library, guest computer and game room.
  • Stayed: October 2012, travelled as a couple
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5  Thank charles a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 11, 2012

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave these detailed remarks on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

Your enthusiasm for our Hotel and especially for our staff is very much appreciated. The entire team will be thrilled to hear your kind comments.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history and fully renovated, is a symbol of the city.

I do hope that the Avenida Palace will welcome you back in the future.

Yours sincerely,

Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 3, 2012

Great hotel that is perfectly located for Lisbon sightseeing!!

The staff is all extremely nice!! Carlos the concierge was WONDERFUL and very helpful in setting up reservations for us!! Plus it was always so nice to be greeted by his big smile every morning!!

The free breakfast is also a nice treat!!

Highly recommended!!

  • Stayed: September 2012, travelled with family
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4  Thank heart77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded October 11, 2012

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace and for having taken the time to leave your remarks on TripAdvisor.

It was indeed a pleasure to read that you were satisfied with our services and enjoyed your stay with us. We pledge to provide a refined personal service for our guests, as well as properly maintained facilities and are pleased when such effort is recognized.

I was also extremely pleased to read your kind comments on our staff. I will forward your comments to the team, specially to our concierge Carlos.

I do hope that the Avenida Palace will welcome you back in a near future.

Kind regards,

Pedro Miguel Costa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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