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Reviews (3,175)
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All reviewsgrand old hoteltrain stationbeautiful hoteljunior suitepublic roomsclassic hotelperfect locationthe hotel websiteconcierge staffbreakfast buffetsitting roomfive star hotelbeautiful roomthree nightsrossio squarefresh fruitwould highly recommend this hotel
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329 - 334 of 3,175 reviews
Reviewed August 11, 2017

Hotel was centrally located and staff was very welcoming, helpful, and gracious. Offered suggestions to make our brief visit memorable. Accomodations were perfect, especially after a day of delayed flights and missed connections. Amenities, which greeted us in the room, included washed, fresh fruits and chocolates on the pillow! We had a Jr. suite, which included a separate room for our young adult son, who was traveling with us. Breakfast was great.

Only negative was the concierge arranged a private city tour for us, but the guide was really only a high priced driver. Dropped us off in several areas and waited in car. Not at all informative

Room Tip: Find out more about tour guide, before committing. Good advice in general
  • Stayed: August 2017, travelled with family
    • Location
    • Service
Thank lelm1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 16, 2017

Dear Guest,

Thank you very much for choosing to stay at the Avenida Palace during your brief visit to Lisbon and for taking the time to post your kind words on TripAdvisor.

We are pleased to read that your one night stay with us was wonderful and thank you for your comments on our location, breakfast, and on our staff, who you found very welcoming, helpful and gracious. I will pass on your comments to the entire team.

It would be a great honor to welcome you back to the Avenida Palace in a future and these time longer stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,
Pedro Miguel Costa

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Reviewed August 10, 2017

Spent a fantastic weekend in a Beautiful Hotel with old world charm,where the staff were lovely and extremely helpful. Our room was a standard twin on the fourth floor, which was very spacious with probably the most comfortable bed in the world.... and what can i say about the Breakfast.. ''unreal''...

Stayed: August 2017, travelled as a couple
Thank no1jom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 16, 2017

Dear Guest,

Thank you so much for the excellent rating on TripAdvisor, it was a pleasure to know that we met, if not exceeded, your expectations.

We pride ourselves on providing a comfortable stay for all our guests and thank you for your recognition.

I am also happy to know how much you enjoyed our buffet breakfast.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history, is a symbol of the city.

Please do come and visit us again soon. Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

My best regards,
Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2017

This is a nice hotel, but starting to get dated. We were upgraded to a bigger room, and my daughter had her own bedroom. The bathroom was functional, but small. The front desk staff was very nice. Our breakfast was included, and it was quite good. Location is very good, and we walked everywhere.

  • Stayed: August 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank canuck64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 9, 2017

Dear Guest,

Many thanks for taking the time to leave such a kind review of your stay at the Avenida Palace. It was a pleasure to read your words our location and our breakfast buffet.

Thank you also for your remarks about our front desk staff. I will share your kind words with all.

It will be an immense pleasure to welcome you back at the Avenida Palace, on your next visit to Lisbon.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely,
Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 6, 2017

The hotel is perfectly located in Lisbon city center with man attractions well in walking range. Despite the central location, at least our room was very quiet. There was parking outside the hotel, the staff was very friendly, the breakfast was great. We enjoyed an excellent stay.

  • Stayed: July 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Tuomas M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 7, 2017

Dear Guest,

Thank you so much for choosing to stay at the Avenida Palace and for having taken the time and trouble to leave your remarks on TripAdvisor. I am delighted to read that you enjoyed an excellent stay with us and that one of the highlights was our location.

Your enthusiasm for our Hotel is very much appreciated and so, I hope to have the honor of welcoming you back at the Avenida Palace, in a not too distant future.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Yours sincerely
Pedro Miguel Costa

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Reviewed August 2, 2017

The hotel had old world charm with all the conveniences of a newer hotel - including a gym. By booking through their website, we were upgraded upon arrival to a suite - which was an added advantage. The staff were very helpful and when you call for something someone is there in a flash (and normally it's a 20 minute wait in US hotels). I would highly recommend; and we stayed elsewhere in Lisbon, which was also lovely, but would stay here again in a flash.

My high commendations to Pedro and his team!

Stayed: July 2017
Thank dmh2626
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded August 9, 2017

Dear Guest,

Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I am delighted to know how much you enjoyed your experience with us.

I also want to thank you for referring the benefits for booking directly through the Hotel website, which are listed in it as “Direct Booking Benefits”.

It will be a pleasure to share your comments with all our team here and I look forward to welcoming you on your next visit.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

My best regards,
Pedro Miguel Costa

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