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All reviews grand old hotel beautiful hotel train station junior suite public rooms classic hotel perfect location the hotel website concierge staff breakfast buffet sitting room beautiful room five star hotel three nights rossio square fresh fruit would highly recommend this hotel
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Reviewed November 9, 2017 via mobile

For our first trip to Lisbon we were really pleased with everything about this Hotel. The location was perfect. The room a Jr suite was just right. We were surprised when Champagne and chocolate covered fruit were delivered for our 35 th anniversary ! A nice gesture. Breakfast was included and outstanding with a wide range of items something to look forward to every morning. But the most important feature of this hotel was the PEOPLE. Everyone was nice , hospitable and helpful. My favorite ,concierge Daniel Pires ! Awesome hotel.

Stayed: October 2017, travelled as a couple
1  Thank K N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 13, 2017

Dear Guest,

First of all, I would like to thank you for choosing to stay at the Avenida Palace on your first trip to Lisbon. I was delighted with your review.

To know that you "were really pleased with everything about the hotel" and that we were able to surprise you on your anniversary is much appreciated and will be a great source of motivation for our entire team.

It would be an immense pleasure to welcome you again, very soon, at the Avenida Palace.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Warmest regards from Lisbon,
Pedro Miguel Costa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 9, 2017

We had a beautiful room on the second floor with a good view of the square where there was exuberant activity much of the night! Breakfast was excellent and the service was impeccable. In the afternoon, there was live classical music in the lobby bar, and the drinks were quite affordable.

Room Tip: We had a corner room facing the street and a large square. If you want quiet, get a room facing the rear.
  • Stayed: June 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank mkupietzky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 13, 2017

Dear Guest,

Thank you so much for the excellent rating on TripAdvisor and for your lovely comments about our hotel.

Our team constantly strives to achieve a high level of quality so, I am thrilled that you found our service impeccable. I wish to thank you for your recognition, on behalf of all.

I do hope that the Avenida Palace will welcome you back, for a future stay.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,
Pedro Miguel Costa

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Reviewed November 6, 2017

The Hotel Avenida Palace is ideally located for exploring Lisbon and beyond. It is right next to the main train station, and there are many shops and restaurants within walking distance. The bus lines are close enough to walk to also.
We had the only room on the 3rd floor. It was an 'in between' floor, where the windows were very low. A little odd, but since we didn't spend much time in the room, it was ok. The bed was comfortable, and everything was clean.
A buffet breakfast was available every morning, with a variety of fresh fruits, cheeses and meats, breads, sweets, and typical Portuguese dishes.
Overall, I would recommend this for the location, comfort, and breakfast.

Room Tip: stay away from the 3rd floor if you can
  • Stayed: October 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank spizza5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 8, 2017

Dear Guest,

Thank you so much for the excellent rating on TripAdvisor and for writing such a kind review.

It was a pleasure to know that you enjoyed your stay with us and to read your kind words about our location and also our buffet breakfast.

With a prime location in the very heart of the city, the Avenida Palace, with more than a century of history, is a symbol of the city.

I look forward to welcoming you again, very soon, to your new Lisbon residence.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Kind regards,
Pedro Miguel Costa

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Reviewed November 6, 2017

Everything about this hotel is excellent, including the level of service from wonderful staff, the large rooms with high ceilings and fabulous balconies (we had our own flag pole!) and the evening piano recitals in a terrific lounge.

Room Tip: Select street view with balcony. The sound proofing of the windows is excellent so no street noise at night.
  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
3  Thank susinwestvan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 8, 2017

Dear Guest,

I was very pleased with your feedback about your experience at the Avenida Palace and I thank you for that.

We do our best every day to offer an unforgettable stay to our guests and give them a feel of home away from home so, I felt so proud to know that we lived up to your expectations and that you spent a memorable stay with us.

It would be an immense pleasure to welcome you again, soon, at the Avenida Palace.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

Warmest regards from Lisbon,
Pedro Miguel Costa

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Reviewed November 5, 2017 via mobile

Loved everything about this hotel. It’s location is perfect for walks to most sites. Very close to railway and underground transportation. Wonderful breakfast with attentive staff. Rooms were more than adequate.

Stayed: October 2017, travelled as a couple
3  Thank Jerry S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PedroMCosta, Front Office Manager at Hotel Avenida Palace, responded to this reviewResponded November 8, 2017

Dear Guest,

Allow me to thank you for your rewarding comments about your stay at the Avenida Palace. I am delighted to know that you loved everything about our hotel.

Thank you also for your kind words about our location and about our breakfast, which you found to be wonderful.

It will be a pleasure to share your comments with all our team here and I look forward to welcoming you on your next visit.

Meanwhile, you may follow the Avenida Palace on Instagram and see the nice pictures of our daily activities.

My best regards,
Pedro Miguel Costa

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