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Reviews (2,322)
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Reviewed November 19, 2018

From the time we arrived to the time we left we were treated with courtesy and respect, the staff couldn’t do enough to help us, with directions, booking tables and arranging transport. We used the courtesy bus twice which was really useful and we very much enjoyed the breakfast buffet, great variety and lovely coffee!
The palace is beautiful and it is great to sit back and watch as people arrive and walk around in awe. Many famous people have stayed here and it is easy to see why. We walked away feeling like we had experienced a snippet of luxury.

The palace has wonderful gardens and outdoor/indoor swimming pool as well as spa facilities and gym.
The palace is not in the centre of town but it is an easy and inexpensive taxi ride, just be mindful when getting a taxi back (ie not arranged by the hotel) that although they are metered it is common for some taxi drivers to purposely take you to another Pestana hotel if you don’t have your wits about you, in order to increase the fare.
We loved the ambience of this place, it is immaculately clean, rooms are a good size and the furniture and furnishings are to die for!
Loved it and can’t rate highly enough - be aware that you probably won’t be staying in the main palace but a more modern wing but even so still fab!
Only thing missing was tea/coffee making facilities weren’t supplied.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
1  Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded November 21, 2018

Dear Ms Lisa W.,

We appreciate your comments regarding your stay at Pestana Palace Lisboa - Hotel & National Monument. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Joana Soeiro
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 18, 2018

Perfection does not exist, but the stay in this hotel allowed moments of perfection. An amazing location &interior design perfectly matched to allow one to feel royal for some time! Friendly, competent, helpful, respectful personal! Delicious kitchen! It was pitty work did not allow to enjoy much more the paradise corner. Hope to be back soon!

Date of stay: November 2018
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
Thank Réka N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded November 21, 2018

Dear Réka N,

We appreciate your comments regarding your stay at Pestana Palace Lisboa - Hotel & National Monument. It is always a pleasure to receive positive feedback.

I will share your comments with our team, who I am certain will be encouraged by your remarks. As a member of The Leading Hotels of the World, the hotel continuously strives to meet your needs and expectation.

Thank you again for sharing your experience, and we look forward to serving you in the future.

Sincerely,
Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 12, 2018

Not in the center of town, but, we woud not have it any other way... a calm, luxurious place to stay before and after a day in Lisbon. (Easy cab into the center, because of the great bell staff! or bus, easy walk to the stop into into the city center.)Rainy day, no problem! Indoor pool, great bar/restaurant.. who wants to leave? not us!

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
2  Thank Lynn C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded November 17, 2018

Dear Lynn C,
Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,
Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 11, 2018

Unexpected hospitality and perfect quality of staying. Main building of the hotel is heritage and so chik! I guess this hotel must have in Lisboa. Food is perfect,exactly breakfast. So quite place for rest.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pestana Hotel Group
1  Thank Climber22330684194
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded November 17, 2018


Dear Climber,

Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 11, 2018

This is an elegant hotel. Staff a little stuffy for my liking but it is 5 star. We were on a tour so tour company choose, not us. Breakfast buffet was very good. The only issue I had was the location. You're not near any of Lisbon's attractions so you either walk a LONG ways or take taxis, which are reasonable.

Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank dluci44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pestana P, General Manager at Pestana Palace Lisboa, responded to this reviewResponded November 17, 2018


Dear Guest,
Thank you for your kind review of the Pestana Palace Lisboa.
It gives me a great pleasure to read that our service provided you a wonderful experience during your visit to Lisbon.
Rest assured I will share your feedback with the Hotel Team.
We do hope to welcome you again in the near future.

Yours faithfully,

Joana Soeiro
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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