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“Mediocre hotel away from the old town”
Review of Hotel Real Parque

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Hotel Real Parque
Ranked #131 of 255 Hotels in Lisbon
Reviewed 1 May 2017

Unfortunately for us, we possibly got allocated the worst room in the hotel on the first floor, overlooking the roof where the extractors from the restaurant and air con units were located. This meant at night you could hear the hum of the units and first thing in the morning the smell of breakfast cooking. Room itself was clean and functional, but was definitely tired and in need of an overhaul. We had two twin beds, as opposed to a double; one of which had a plastic sheet which meant every time you moved, it crackled. The pillows were also in pretty poor shape and the towels were frayed.

Breakfast in the cafe was cheap, so worth going to as opposed to taking the buffet breakfast if you do not have it in included in your room rate. The other thing is, the hotel is close to about 4 metro stops, so though it is out of the way, you can get to the centre fairly quickly. We walked back twice from the old town which took us around 40 mins.

So if you do stay here, ask for a room on a higher floor; we had arrived pretty late from London, so we didn't get a choice.

Room Tip: Higher floor
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  • Stayed: April 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Penfold13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

Your feedback is very important and appreciated, as it helps us achieve our aim of constantly improving our service according to our Guests’ preferences and needs.

We sincerely regret that you were not entirely satisfied with your stay at our Hotel and we would like to thank you for your constructive feedback and suggestions, which, we assure you, will be taken into consideration.

We hope that, in spite these issues, we will still have the honor of welcoming you in the near future.

Kind regards,

Jorge Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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87 - 93 of 1,299 reviews

Reviewed 29 April 2017

Nice Hotel, we was able to walk easier to differents sites. We appreciated his location.
We will recommande to our friends and family.
I can add other comments, I think that resime my visit. I wish a nice summer 2017.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank danielfB2043NQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for the comment and for having such a great opinion of our hotel.

It’s very special for us to see that your experience was great and that you enjoyed our location, and that you will recommend to your friends and family. It truly is for comments like yours that our team works every single day.

We look forward to welcoming you again, hopefully soon.

Kind Regards,

Jorge Neves
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

Very good hotel - excellent service for fair price. The only thing that need some improvement is
the atmosphere radiated from personal during breakfast. More happiness needed even if the job is
difficult and intense when the morning crowd of tourists go to the breakfast. Fully understand
difficult job of the personal.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 936michaelaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

We are very happy to know that you had a lovely stay with us. Thank you for your kind words about our service and thank you also for your constructive comments.

Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.

Thank you so much for your review and we look forward to welcoming you again, hopefully soon.

Kind regards,

Jorge Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2017

Our room on the top floor gave a good view of Lisbon. The hotel has a car park and a short walk from the metro. The bedroom and bathroom could do with some TLC but other wise fine.
Lisbon as you would expect is very busy so plan your trips and be early.

Room Tip: Top floor bedroom
See more room tips
  • Stayed: April 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you so much for your comment. It is very important for us to know our guests opinion.

We hope you come back to our Hotel for an improved experience.

Kind Regards,

Jorge Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2017

I stayed here with my mother and sister in law. Very nice hotel, good staf! It is very easy to reach from the AirPort and also only a 25 minute walk from the old town. Metro stations are closeby if you don't want to walk!

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Sofie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

It was a real pleasure to read your review and to learn how much you enjoyed your stay with us.

Thank you for all your compliments to our staff, our location and our service.

Thank you so much for leaving us your feedback. We look forward to welcoming you again, hopefully soon, at the Real Parque.

Best Regards,

Jorge Neves
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

good location, clean rooms. friendly service, very good value, nice bar und cafeteria, friendly and prompt service at the reception, various selection for breakfast, excellent fresh fruit, close to 3 metro stations, nice tapas-bars in the surrounding

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank karenbettind
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

We are very happy to know that you enjoyed your stay with us. Thank you so much for your compliments about our location, our rooms, our service, breakfast and our restaurants.

We look forward to welcoming you again at the Hotel Real Parque.

Kind Regards,

Mariana Mourão
Real Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2017

Clean nice hotel, stayed for 5 nights, staff friendly and professional, room was big, and our room had nice view towards town. Everything worked as supposed to, breakfast had the usual selections. It is not that big of a hotel so there is not much walking inside the hotel. Wifi was in order, no speed complains. We did not use the restaurants on the hotel so unable to comment on them. But overall good value for money.

  • Stayed: April 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank halld_rg2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grupo_Hoteis_Real, Gerente at Hotel Real Parque, responded to this reviewResponded 8 May 2017

Dear Guest,

Thank you for your comments. It’s always important to know our Guests' opinion to maintain and improve our service every day.

We are happy to know that you enjoyed your stay with us and we look forward to welcoming you again, soon.

Kind regards,

Jorge Neves
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Real Parque

Address: Avenida Luis Bivar 67, Lisbon 1069-146, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#78 Family Hotel in Lisbon
#81 Romantic Hotel in Lisbon
#97 Luxury Hotel in Lisbon
Price Range: $30 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Real Parque 4*
Number of rooms: 153
Official Description (provided by the hotel):
Real Parque Hotel, the first hotel of the Real Hotels Group, invites you to start your trip in the Portuguese capital. Acquaint yourself better with your location and where to go in Lisbon.Real Parque combines the charm of classic environment with other modern and sophisticated.Whether with family, friends or at work, the Hotel Real Parque in Lisbon will guarantee an unforgettable stay. ... more   less 
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Also Known As:
Real Parque Lisbon

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