It's not often I sing the praises of a hotel or its staff without any hesitation, but this is one of those rare occasions. The My Story Hotel Rossio is a small boutique gem tucked into one of the best locatons in Lisbon, directly off Rossio Square. From the room, to the staff, to the breakfast and the location, I cannot say enough good things about this property.
First off, I want to give honorable mentions to two staff members in particular - Leonel and Tiago. Both of these gentlemen made our experience fantastic and went above and beyond for us. Firstly, we received a complimentary upgrade to a suite with a view of the castle. I didn't ask for this, but Leonel knew we'd had a long journey and could benefit from the extra space in the suite. He was so kind and gracious at check-in, and it set the tone for the rest of our stay. Tiago was normally working when we would return to the hotel after sightseeing. His friendly and helpful demeanor was always a welcome experience after a long day exploring.
Often, it's not how staff react when everything goes smoothly, but how they handle problems that matters. I had one small issue with the wifi late one night and it was resolved by the time I woke up the next morning. That's good customer service.
Pros and cons are as follows...
PROS:
- Nice rooms and views
- Boutique hotel feel
- Excellent breakfast
- Free wifi
- Outstanding staff and service (especially Leonel and Tiago)
- Reasonably priced
- Amazing location
CONS:
- I wish there was a pool for those hot Lisbon summers, but you can't have it all.
Overall this hotel is highly recommended. We would absolutely return.
