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All reviews rossio square perfect location overlooking the square within walking distance rooms are small pastries i highly recommend this hotel breakfast room reception staff lovely room air conditioning amazing hotel short stay hotel is located visiting lisbon pastel de nata metro station
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Reviewed August 4, 2019

We have just returned from a 5 night stay at this boutique hotel. Hotel is in excellent location in historic centre close to metro, lots of restaurants and train station to Sintra.
We had a classic room, compact but with excellent air con, fridge, safe, shower and comfy king size bed. More drawers would be have been good and you have to be quite tall to reach the clothes rail!
Breakfast was good value with lots of choice. All staff were very friendly and helpful.
Loved Lisbon and this hotel.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank ireneFifeScotland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded August 6, 2019

Dear ireneFifeScotland,

Thank you so much for your feedback about your experience at My Story Hotel Rossio on TripAdvisor community.
Despite our amazing location in the heart of historical Lisbon our aim is that our guests don't choose us just for the location but also for the good service and we are glad once more we did it. Your remarks were dully noted and we hope have the pleasure to welcoming you back in the near future in Lisbon and of course at My Story Hotels.
If so please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from Lisbon

Alfredo Tavares

WhatsApp +351 967 857 960

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Reviewed August 2, 2019 via mobile

We have just returned from 4 nights at My Story Rossio with friends & couldn’t have picked a better hotel to stay in. From the first welcome the staff were all incredibly friendly, helpful & polite, offering information & advice about the city. The rooms were compact but perfect.... ours was at the front with a great view over the square, with a comfy kingsize bed, wonderful shower & stylishly decorated. Air con was gratefully used as was the safe & robes! The entire hotel was spotlessly clean & was honestly the best smelling hotel we have ever stayed in!!

Date of stay: July 2019
Trip type: Travelled as a couple
4  Thank BarbinExe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded August 6, 2019

Dear BarbinExe,

How wonderful to read your beautiful review on TripAdvisor, and we are thrilled that you thoroughly enjoyed your stay with us at My Story Hotel Rossio.
It is great to learn that you appreciated not only our perfect location in the heart of Lisbon, but also the thoughtfulness of our team.
Be assured that I will share your warm words with our entire team led by Mariana.
We are deeply touched to read you rated us as the best smelling hotel we have ever stayed in and that we have contributed so deeply your Lisboa experience in a success. No words left to say but thank you very much. You made our day.
We sincerely hope to have the opportunity of welcoming you again in amazing Lisboa and when it happens just let us know thorough My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from Lisbon

Alfredo Tavares

WhatsApp +351 967 857 960

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Reviewed July 20, 2019

The rooms are small but clean; the location is worth it though. It's near many siteseeing locations and good restaurants. The breakfast is not bad and the staff is helpful.
Overall, not bad. The price is good for what you get.

Date of stay: July 2019
Trip type: Travelled with friends
2  Thank Ktmint
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded July 20, 2019

Daer Ktmint,

Thank you for choosing My Story Hotel Rossio and for taking the time to post a review on TripAdvisor about your experience. We truly do value guest feedback and it is great to know that we are living up to the expectations of our guests and that they leave or still stay having the My Story Hotels experience.
It was great to read that you enjoyed your experience with us and that you recommend us
We look forward to welcoming you back to our fantastic Lisboa. Please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from Lisboa

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed July 18, 2019

Very good hotel, excellent location. Friendly, helpful staff. We had a superior room (303) with a good view of the square. Modern pleasant room, reasonably large, with a very spacious bathroom with huge shower. Double glazing kept the noise out from the square at night and very good air conditioning. We also had a fridge. Nice touch were the chocolates and local custard tarts in the room along with a welcoming note from the General Manager. We also had the use of a free mobile phone which had Google maps and lots of local information/apps on which proved very helpful but bus and tram routes would have been a useful addition. Good choice of both hot and cold food for breakfast with the breakfast room overlooking the square. Would certainly recommended this hotel.

Room tip: Room 303, superior room, good view of Rossi Square,keep windows closed at night to keep noise out, air conditioning very good, quiet hotel.
Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Fab1Copthorne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded July 20, 2019

Daer Fab1Copthorne,

Thank you so much for having taken the time to share your impressions about your experience at My Story Hotel Rossio. It was a pleasure to welcome you to the heart of Lisboa and we are very happy that you enjoyed our hotel’s touches. Our team led by Mariana is no doubt the most asset of our Hotel.
You are right about our location which is unique and allow me to say that the best time of day is at sunset, drink in hand, watching the day fade away and the sunlight slowly disappear near the river just 5 minutes walking from My Story Hotel Rossio.
Thank you so much for your recommendation and hope to see you again soon. If so please do not hesitate to use My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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Reviewed July 9, 2019

It's not often I sing the praises of a hotel or its staff without any hesitation, but this is one of those rare occasions. The My Story Hotel Rossio is a small boutique gem tucked into one of the best locatons in Lisbon, directly off Rossio Square. From the room, to the staff, to the breakfast and the location, I cannot say enough good things about this property.

First off, I want to give honorable mentions to two staff members in particular - Leonel and Tiago. Both of these gentlemen made our experience fantastic and went above and beyond for us. Firstly, we received a complimentary upgrade to a suite with a view of the castle. I didn't ask for this, but Leonel knew we'd had a long journey and could benefit from the extra space in the suite. He was so kind and gracious at check-in, and it set the tone for the rest of our stay. Tiago was normally working when we would return to the hotel after sightseeing. His friendly and helpful demeanor was always a welcome experience after a long day exploring.

Often, it's not how staff react when everything goes smoothly, but how they handle problems that matters. I had one small issue with the wifi late one night and it was resolved by the time I woke up the next morning. That's good customer service.

Pros and cons are as follows...

PROS:
- Nice rooms and views
- Boutique hotel feel
- Excellent breakfast
- Free wifi
- Outstanding staff and service (especially Leonel and Tiago)
- Reasonably priced
- Amazing location

CONS:
- I wish there was a pool for those hot Lisbon summers, but you can't have it all.

Overall this hotel is highly recommended. We would absolutely return.

Room tip: Rooms facing the square are nice, such as 303, 403, etc.
Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Matt_UKTX
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
alfredot937, Diretor-Geral at My Story Hotel Rossio, responded to this reviewResponded July 12, 2019

Daer Matt_UKTX,

Thank you so much for the 5* review about your experience at My Story Hotel Rossio.
Allow me to say that I love your detailed and sharp review. You well mentioned the service of our amazing team in this case Leonel and Tiago were the stars and it's well deserved we have the quality guarantee with them.
For another hand we are so happy you had a great experience and were able to take advantage of the sensational views to the Rossio square.
It's true that our unique location in the probably most important square of Lisbon that is close of everything important such the train to Sintra (Palacio Nacional de Sintra and Palacio da Pena), the historic Tram 28 for an easy connection to Castelo de Sao Jorge and Alfama, and Praca do Comercio.
Allow me to add as member of the team (each one of us have a personal tip) that the spring and summer months are particularly popular with our guests wishing to take advantage of the opportunity to relax in our amazing beaches so close of Lisbon city centre. Can you imagine leave a hotel in morning upon breakfast, walking 15 minutes along the breathtaking Tagus river take a 30 minutes train to the beautiful Estoril or Cascais and enjoy an amazing beach morning or afternoon and have a meal of fresh fish fished in the previous night? Lisbon has so much to offer and we are happy to advise the best you can do beside of course the historic Lisbon which is also amazing.
It is hoped you will return to Lisbon and to My Story Hotels. If so please let us know. We will more than pleased to assist you with everything. Please do not hesitate to contact us through My Story Hotel Rossio WhatsApp +351 967 857 960 available 24 hours always with the best offers.

Warmest regards from sunny Lisbon

Alfredo Tavares
atavares@mystoryhotels.com

My Story Hotel Rossio WhatsApp +351 967 857 960

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