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Venture65819881163

Fantastic location and excellent starting point for hiking in the Arrábida.

4.0 of 5 bubblesReviewed Apr 29, 2024
Food and facilities up to the usual high pousada standard.

We particularly appreciated the dog-friendly attitude of the very friendly and helpful staff.
Date of stay: April 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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      Reviews (649)
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      Traveller rating
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      All reviews historic building lisbon airport fantastic views breakfast was excellent incredible place unique experience room was spacious castle hotel pousada hill portugal monastery wedding castelo glassed centuries pamela
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      1 - 6 of 649 reviews
      Reviewed April 14, 2024 via mobile

      Great facility , mediocre breakfast that did not live up to other Posadas we have stayed in . The castle is spectacular with phenomenal views and interesting history. The staff while friendly did not appear to be “ with in “ - for example , they invited us in for a complimentary welcome drink and then when we checked out , we were charged for the drink ) they removed it )

      Room tip: Be careful on the final turn up / go into the small parking lot to get in proper position to go up !!!
      Date of stay: April 2024
      Trip type: Travelled as a couple
      Thank lobobucs
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed December 22, 2023

      This is a beautiful hotel in a stunning location. The bed was extremely comfortable and we appreciated the heavy blanket on an unusually windy night. The high ceilings and traditional furniture are striking.
      We would have appreciated being able to make tea and coffee in the room, especially as breakfast was not served until 7:30am.

      Date of stay: December 2023
      • Trip type: Travelled with family
        • Value
        • Location
        • Service
      Thank funfunfun4us
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hugo Murilhas, Guest Services / Front Office at Pousada Castelo Palmela, responded to this reviewResponded December 26, 2023

      Dear Mr./Mrs. funfunfun,

      We were delighted to hear that your recent stay at Pousada Castelo Palmela was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.

      Many thanks for choosing Pousada Castelo Palmela for your holiday. We look forward to hosting you again soon at our hotel.

      Kind regards,
      The Team at Pousada de Palmela

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed November 19, 2023

      Set in a stunning location on a hill, next to a castle and church, the converted governor's residence offers comfortable rooms with impressive views around the region.
      it is also very convenient for the airport in Lisbon/Lisboa -we used it on the way back from the Algarve

      Room tip: great walks around the hotel, leave yourself time to do this!
      Date of stay: November 2023
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      Thank andrewhP3635IR
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hugo Murilhas, Guest Services / Front Office at Pousada Castelo Palmela, responded to this reviewResponded December 13, 2023

      Dear Mr. Andrew H,

      On behalf of our entire team at Pousada Castelo Palmela, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs.

      It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pousada Castelo Palmela.

      Best regards,
      The Team at Pousada Castelo Palmela

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed October 29, 2023

      I visited Portugal on a group tour that included stays at three pousadas. A big takeaway from my experience is that pousadas are remarkably variable. Pousada Mosteiro de Guimaraes, was fantastic, while Conimbriga Hotel Do Paço was abysmal. This one, Pousada Castelo Palmela, was somewhere in-between. I recommend you choose your pousada carefully.

      The positives of Pousada Castelo Palmela are many and significant. It’s a magnificent building with fantastic views. I recommend you save some time to explore the fortress the hotel is part of, and, when weather permits, you go to the west side of the pousada’s grounds to enjoy a lovely sunset.

      However, the staff of this pousada could improve. I got the impression that the place was understaffed, and not all staff were fully trained. Dining was disappointing; the pousada’s restaurant has limited capacity and books up quickly, and there are few if any local restaurants to use as an alternative. To solve this, you could book half board, or reserve your dinner table well in advance. However, I don’t recommend that because, as well as being small relative to the number of guest rooms, the restaurant isn’t very good. My dinners here were frankly awful – uninspired and badly served, often cold. I recommend you go grocery shopping and bring food with you when you return to the hotel, or use Uber Eats to have your dinner delivered (as I did).

      Room tip: Enjoy the building, but avoid eating in the hotel
      Date of stay: September 2023
      • Trip type: Travelled solo
        • Value
        • Location
        • Service
      Thank Robert16
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hugo Murilhas, Guest Services / Front Office at Pousada Castelo Palmela, responded to this reviewResponded October 31, 2023

      Dear Mr. Robert16,

      Thank you for taking the time to provide us with your feedback on your experience at Pousada Castelo Palmela. Your opinion is crucial for us to improve how we work.

      We would like to sincerely apologize for not fully meeting your expectations and for any inconvenience this may have caused.
      We have shared your comments with our teams to ensure that improvements will be made.

      We would like to thank you for staying at Pousada Castelo Palmela. We hope this experience has not tarnished your impression of our hotel permanently. We would be delighted to change it during your next stay.

      Kind regards,
      Pousada de Palmela

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed October 29, 2023 via mobile

      Staff was super nice and accommodating, room was spacious and comfortable, and food was very good. And visiting the grounds next door was well worth some time. Walking around at night showed great views, which are also great during the day. A great place to relax for a night.

      Room tip: Worth it to purchase the full meal plan
      Date of stay: September 2023
      Trip type: Travelled as a couple
      Thank BayAreaTraveler2
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Hugo Murilhas, Guest Services / Front Office at Pousada Castelo Palmela, responded to this reviewResponded October 31, 2023

      Dear Mr./Mrs. BayAreaTraveler2,

      Thank you for your feedback on your stay at Pousada Castelo Palmela. We are pleased to hear that you enjoyed the experience and our team's dedicated, attentive, and professional service. Your comments make us proud and serve as an incentive for continuously improving our service and striving for excellence.

      It was a great pleasure for us to welcome you as our Guest. We would like to thank you for staying at Pousada Castelo Palmela, and we look forward to welcoming you again soon.

      Best regards,
      The Team at Pousada Castelo Palmela

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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