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Reviewed 4 weeks ago

If you happen to be in Portugal, be sure to check into this fabulous palace hotel. The accommodations are luxurious, service is exceptional and the history gives it a certain charm. They also have a little spa and nice swimming pool where you can unwind after touring the area. There are many interesting sites to explore nearby.
The cuisine is also fantastic!

Stayed: February 2018
Thank TheRestlessVoyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for our last night before returning home. The hotel was absolutely wonderful. The rom was wonderful, and the hotel itself, including the grounds and pool, even more so. It truly was a palace to stay in, and we loved it.

  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank LexTraveler01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 10, 2018

This is a gorgeous hotel converted from an actual palace. It was very luxurious and the service was real 5 star which is hard to find. Breakfast is very good, but we are so glad that we decided to stay for dinner one night. The food and service were outstanding. I am gluten free, and they brought me several slices of a French bread type gluten free bread as if it were the most minor request. The grounds are beautiful. Beautiful views abound.Yes if the owners had several million dollars they could totally make this what it once was, but it is still very, very special and worth every penny.

Room Tip: We had a room with a terrace with view.
  • Stayed: October 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank tim90nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 8, 2018 via mobile

A real discovery, a fantastic location with outstanding food and service in a charming environment. Very romantic, very exclusive .
Do not leave before having a walk through the garden, and visit also the beautiful swimming pool!

Stayed: October 2018, travelled with friends
Thank Piste_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2018

Grand old hotel in beautiful setting w/ lovely views ; large rooms and lots of staff. Lovely buffet breakfast. That said, the windows don’t open and the air conditioning does not function well - I had to shutter my windows to reduce the room temp to a reasonable level and could not enjoy the spectacular view and had to find my way in a dimly lit room. Housekeeping had not cleaned my room by 4:45 pm after 8 am sightseeing departure and turn down staff showed up at 10 pm, knocking loudly - put your do not disturb sign on - the hotel is working on a different time zone and perhaps a different era.

Room Tip: Ask for room w a view and AC that works!
Stayed: October 2018, travelled with friends
1  Thank JourneyYYZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gonçalo r, Guest Relations Manager at Tivoli Palacio de Seteais, responded to this reviewResponded October 8, 2018

Dear JourneyYYZ,

Thank you for sharing your opinion about your experience at Tivoli Palacio de Seteais.

I sincerely apologize if some of our facilities did not meet your expectation.

Your feedback is very important because it is through them that we can improve our services.

It was a surprise for us to read some comments, once generally most of our guests are happy with the service and facilities. I will be sharing your comments with the team responsible so as ensure ongoing improvement.

I hope you will come stay with us again and allow us to serve you better.

Best Regards,

Alexandre Carvalho - General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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