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All reviews cocktail bar a la carte restaurant courtesy bus free minibus except sunday lido area sea view wellness centre squash court reception staff barking dogs egg chef minibus service half board eggs cooked to order old town buffet meal
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Reviewed November 1, 2017 via mobile

Incredible experience at this hotel on the hillside.

Arrived to find the room wasn't quite ready, however, the staff made us feel welcome & offered us a complementary drink at the poolside bar. A very nice gesture as we were tired from travelling.

The poolside bar has a nice little menu with food and drinks. The cheese and ham toastie, fries and burgers are all really good options and not too expensive.

Breakfast has lots of choice. Whether you want a quick bite to eat or a big meal, there is plenty on offer. A few of the foods changed around from day to day too. Fruits, yogurt, omelettes, beans, sausage, bacon, bread, eggs, cereal, meats & cheeses, cakes and more. Very good selection and the staff worked great to clean up and welcomed people in. Same goes for the restaurant in the evening. Lots of foods to pick & choose from in a buffet style.

The room was very spacious. Comfortable enough beds with wonderfully big pillows. The air con was a brilliant use. Bathroom had some nice extras such as shower gels, soaps, sewing kit, shower cap & tissues. Shower/bath, toilet - even a bidet All clean. 2 chairs and a table was a nice feature too and were relaxing to sit in. In a mountain view room, it was a superb view. Looking out onto the hills and Funchal. Very atmospheric, especially at night. Balcony with a table and a couple of chairs, it was nice to sit out now and again. TV was also in the room. Plenty of cupboards to store clothes in etc. Along with a safe (with a fee of about €11 for the week - it is quite big, big enough to fit cameras, ipads and small backpacks for example). Tea & Coffee making facilities are available at a charge of about €7.50 for a week. Mini-bar (fridge) was useful as you can have a drink or a snack and it will be charged to your hotel bill at the end. All items fair priced. There are a limited amount of sockets in the room but wasn't much of an issue.

It is quite an unusual layout of the hotel but it's fine once you get used to it. Pools looked clean and inviting. Tennis court and gym looked well maintained. There is a useful free shuttle bus service into Funchal (and back!). All you have to do is book at reception. The man driving the bus is very good and will sometimes let you on the bus back up if there is room, even if you hadn't booked or wasn't at the time you booked. It runs every day apart from Sunday. Top service.

It is possible to walk into Funchal. It is hilly so might be more of a task on the way back up. However, did it just fine. For a selection of closer restsurants and shops it is good to head down a small alley/hill which has some steps and a sign that reads "Azinhaga da Casa Branca" (next to a Levada) eventually the hill takes you to past the Savoy Gardens hotel and at the bottom you can turn left or right to find many bars, restaurants and shops.

All of the staff here were superb. All very nice and helpful. Hard working. Kept the room clean, even folded some clothes. Receptionists gave some good information out. Really marvelous service throughout the hotel. Thanks to all who worked there for making it a wonderful stay .

There is wifi throughout the hotel and it's free. Once in the room there is the wifi code provided and it worked a treat. Fantastic stuff.

A tremendous hotel with such great people and a quiet, friendly and relaxing environment.

Stayed: November 2017, travelled with family
3  Thank Alderado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed November 1, 2017

.The view from our window was fantastic (we were at the side ) but could see Funchal ,the sea the mountains and a good firework display from one of the cruise ships one evening .The staff were very good and so good at English ,we didn't have to worry about are limited Portuguese .The free shuttle bus was easy to book and the driver (if he has room on way back and you haven't booked) will pick you up or come straight back for you ,he was wonderful.The room was clean and everything refilled each day .We had a tea/coffee making tray ,kettle,coffee ,tea,sugar ,milk etc I think 7 euros for the week ,and a very good safe around 11 euros for the week .It will hold ipad ,camera ,and small back pack .The breakfast was great lots of choice ,eggs freshly done by chef.Fresh fruit etc,as well as beans,sausage,bacon,.The pool side had a nice snack bar open till 6 pm serving food and drinks.We ate one night in the restaurant which was again help yourself and plenty of it .Its a short walk down to a good selection of restaurants and cafe's plus a supermarket .A longer walk takes you into Funchal its self (we are in our mid 60's and found no problem walking down or up ) just take it slow as the sun can be very hot !!! Pool delightful (didnt try the indoor but it looked good ) the views just breathtaking.We slept very well ,comfy beds and pillows.the aircon worked when we needed it .You could sit outside on the balcony with that lovely view .We are already looking to go back and will use this hotel with out a doubt .

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 28, 2017

First of all - breathtaking view from the pool and ocean view rooms! Varied, delicious breakfast! We didn't have any problem to find a parking space as well. Hotel is very clean, the staff is very helpful and kind. Overall - excellent!

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank adusia_09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 27, 2017

Every site said that if you stay at the Panoramico you'd better be ok with walking up steep slopes...and they weren't wrong! The clue is in the name and it certainly does what it says on the tin as the views from the seaward side are just stunning; so when you get to the bit where you can book a room looking over the sea and the town...do it- its worth every penny!
My wife and I came here to celebrate a birthday with a 'nought' so we wanted somewhere quite nice. To be clear; this is not a chinzy, intimate boutique hotel...but what it is, is an efficient and spotlessly clean base with an excellent breakfast (omelets to order..!) and a great pool overlooking the bay. We loved our room which was really quiet at the end of the corridor, and we loved sitting on the balcony in the mornings. The views really are stunning and you can see for miles around. At nights you can see the lights from the town and we were here in January while all the Xmas decoration lights were still up which was magical. Sadly we were not here for the New Year fireworks which have a reputation of being fantastic!
The staff are brilliant and helpful but leave some time to consult them because it can get busy in the mornings. They have all the trip-info and at competitive prices.
You can walk down to the Lido area which is full of great restaurants but beware the steep walk back up!
They have a free mini-bus down to the town which is great while the bus stop is right outside too if you get back late.
We came here with Tui and we had a great time for a very modest price...

Room Tip: Go for a sea view.
  • Stayed: January 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank LO_and_LO2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 18, 2017

This is a fabulous hotel in all respects. We have just returned following an amazing week's break staying at this excellent hotel. Yes... it is away from the main hub of Funchal & has annoying dogs regularly barking in the area even during the night (the latter is out of the hotel's control due to Portuguese laws on dog protection. Indeed, dogs could be heard even in the Reid's/Cliff Bay area, as we found out).... but please, please, please do not let any of this put you off booking. We did walk all the way to the Old Town once AND back & to the Lido area..... so it is manageable. Also, the courtesy bus service is wonderful as an alternative.

What you do benefit from though by being so situated is constant stunning views including the mountains, Funchal, the cruise ships, sun rises, Reid's/Cliff Bay and more. You can never tire of just admiring the view.... it is seldom as you previously saw it which makes it all the more fascinating.

The food was excellent (buffet & breakfast) & full of variety. Always at least 2 local fish dishes in the evening & I can't recall repetition of species. Praise too to the hard working/friendly/efficient staff. Diogo on egg base battled through the sniffles to produce top quality omelettes which helped set us up for the day. What a star !!

We stayed in room 322 with a full sea/mountain view. Great choice & would recommend. This clean, modern, friendly hotel is top notch. We so wish we were still there.... boy do we miss it. Cheers crew for a thoroughly memorable holiday.

Room Tip: Room 322 was superb in all respects with even an extra off bedroom plus balcony.
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Geraint H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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