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All reviews excellent location railway station shopping mall four nights four star minute walk nice hotel cleaning staff comfortable room excellent breakfast wardrobe noord
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Reviewed June 4, 2018 via mobile

Very basic. Elevator is not functioning (while the hotel has 6 storeys). When elevator is broken, staff is not helpful at all and just brushes off the problem. Old and springy mattress. You can find much better comfort for the same price in town.

Stayed: June 2018, travelled on business
Thank Annitaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel Siru, responded to this reviewResponded June 5, 2018

Dear Anne G,
With great attention we have read your comment and we thank you for having taken the time to share your impressions with us. We regret to hear that some of our facilities did not meet your expectations. Siru Hotel does not really meet the standards of modernity. It is a listed building (historical building from the beginning of the century). Its authenticity is generally appreciated by our hosts. We regret that it did not meet your expectation and take a note of your remarks.
Best regards,
Camille L. on behalf of The Siru hotel’s Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 1, 2018 via mobile

We’ve been there for 2 nights and do not have something to complain about.
For us it was a simple hotel with a touch of modern design. Regular rooms are small - we’ve got a executive/superior room.
Not a big variety at the breakfast - we didn’t went there for a second time as it wasn’t worth it for us - it’s disappointing if you have some little „expectations“! Go outside and visit the super lovely and delicious „All day Breakfast“ around the corner.

Stayed: May 2018, travelled on business
1  Thank karinkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel Siru, responded to this reviewResponded June 4, 2018

Dear guest,

Thank you for taking the time to share your experience on TripAdvisor. We are happy to read that you a pleasant stay at our hotel and that you appreciated our room. We offer a breakfast which is generally highly appreciated by our guest. We regret that it didn’t meet your expectations and we take note of your comment.
We hope to have the chance to welcome you at our hotel again in the near future!

Best regards,
Camille L. on behalf of The Siru hotel’s Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 30, 2018 via mobile

Bed- comfortable
Pillows- poor
Shower- good
Breakfast- ok

Pros
convenient for the metro/stations
walkable distance to centre
iron on request

Cons
room extremely noisy due to traffic and other noise outside
room extremely warm, even with windows open there was no through breeze and found it very difficult to sleep at all. this wouldn’t be an issue if the temperature was generally lower

Stayed: May 2018, travelled as a couple
Thank charljb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel Siru, responded to this reviewResponded May 31, 2018

Dear Charljb,

Thank you for having taken the time to share your experience after your stay in Brussels.

You have kept mixed feelings about your stay in our facilities and underline certain deficiencies in the services that you enjoyed. Please accept our sincere apologies for the inconvenience.

The whole team follows with great interest the comments on this website in order to improve continuously the quality of our services.

Be sure that your feedback will be addressed to the concerned department.

We hope to regain your confidence and to welcome you again at the Siru Hotel.

Best regards,
Camille L. on behalf of The Siru hotel’s Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 25, 2018

Having stayed in three and four star hotels before, I knew this 3-star would have its limitations. However, there were several things that I really disliked and found annoying.

First, sound isolation: doesn't exist. You could easily hear all conversations in the hallway and doors slamming.
Second, elevator. One elevator to serve 4 or more floors is not enough, especially as slow as the one in the hotel. I tried it once and gave up. It was just easier to go up and down the stairs.
Three, power sockets. I'd really like to think I had bad luck as the room had two power sockets. Both near the table. There were no sockets near the bed. To charge your phone during the night was impossible.
Four. Internet. Very, very bad Internet in the room.
Lastly, a smaller thing was the general confusion that I felt during breakfast.
The location is a plus as well as the price, but there are many things to improve on.

  • Stayed: May 2018, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Samuel A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel Siru, responded to this reviewResponded May 28, 2018

Dear Samuel,

Thank you for taking the time to share your experience on TripAdvisor. You have kept mixed feelings about your stay in our facilities and underline certain deficiencies in the services that you enjoyed. Please accept our sincere apologies for the inconvenience. Siru Hotel does not really meet the standards of modernity. It is a listed building (historical building from the beginning of the century). Its authenticity is generally appreciated by our hosts. We regret that it did not meet your expectation and take a note of your remarks. Indeed, the whole team follows with great interest the comments on this website in order to improve continuously the quality of our services.

Be sure that your feedback will be addressed to the concerned department.

We hope to regain your confidence and to welcome you again at the Siru Hotel.

Best regards,
Camille L. on behalf of The Siru hotel’s Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed May 18, 2018 via mobile

It looked liked a convenient option during a busy period in Brussels. I would not suggest it. Rooms are small, cold and old fashioned, while you can hear noises from the other ... toilets. You enter the hotel from another's entrance! Nevertheless, breakfast is not bad.

Stayed: May 2018, travelled on business
Thank lanthopo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeChatelainH, Responsable relations clients at Hotel Siru, responded to this reviewResponded May 22, 2018

Dear Leonidas Anthop,
We thank you for your feedback. We are pleased to hear that you have enjoyed our breakfast. Siru Hotel does not really meet the standards of modernity. It is a listed building (historical building from the beginning of the century). Its authenticity is generally appreciated by our hosts. We regret that it did not meet your expectation and take a note of your remarks.
Nevertheless, we hope to have the pleasure to welcome you again at the Chatelain.
Best regards,
Camille L. on behalf of The Siru hotel’s Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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