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All reviews british embassy roof terrace minute walk old town recommended hotel breakfast room private parking the water's edge stocked fridge early october bigger room historical building the bus nice stay the air conditioning main building the staff were extremely helpful
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Reviewed October 30, 2017 via mobile

Fabulous hotel, absolutely stunning building, gardens and rooms. Very welcoming hosts. The omelettes are to die for.

Couldn't find the parking before going in the hotel having had to park in the street. Some small events in the beautiful lobby such as live music would have been lovely. More vegetarian options for breakfast would have been nice such as vegetarian omelette.

Stayed: October 2017, travelled as a couple
Thank CiprianDT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 25, 2017

We picked this hotel due to how stunning it looked, probably due to it being an old embassy, very regal!

All I would say about this hotel is it is very stunning but a little tired inside, I mean the décor is old fashioned but that goes with the theme but little bits could be tidied up I think, small detail.

The dip pool on the roof is stunning!! The whole roof terrace is gorgeous, what we couldn't understand is how there is no bar up there. I don't know if it was because we went slightly out of season (early Sep) but nobody was up there, no atmosphere at all and terrible dated music playing! Real wasted opportunity as it is stunning up there and the pool is great to cool off.

Breakfast wasn't great, the meat looked disgusting and the rest of the choice was mostly cold stuff - cold tortilla, eggs, hams, spreads, yogurts, fruit. The toaster did not toast properly and the filter coffee was okay but not the best.

What we were most appalled about was the lack of anything from the staff - they just seemed so disinterested. They were friendly enough but just didn't seem to want to go out of their way for anything. We were told before we came (on the phone) that although we would be arriving early (8am) and our room would not be ready (check in 2pm) that we could of course have breakfast. So we arrived needing coffee and were showed the breakfast room (which by the way is really badly set out - no space), we were then followed in by the man on the front desk (dark hair glasses) who rushed in behind us to see what we were taking (we only wanted coffee) the invitation we had received on the phone previous about having breakfast seemed to not exist and we were told we would have to pay for breakfast! We had our filter coffee and walked into Chania instead to be greeted by the absolutely gorgeous harbour and had breakfast there instead.

This hotel is so lovely exterior and interior wise that it feels so wasted by lack of energy on all fronts. I fear it could just waste away into nothing. Its like it needs better management.

Other incidents with the staff - we heard an American guest turn up and say she had her car parked at the back, could she bring her bags in that way - she was told by the man on the front desk (same one who followed us in the breakfast room on our first day) that he did not have the key to the back door so she would have to wheel her cases round the side, she did not look happy and how can he not have the key? What if there was a fire?!
On our first day as we were early and our room was not ready we were told we could of course use the facilities so we decided to use the toilets downstairs to get changed. I was in the ladies and an elderly greek man (white shirt, black trousers) seemed to have got lost and walked into the ladies to which he then looked embarrassed he had got it wrong - I later found out by seeing him again that he works at the hotel - so no way did he get the toilets wrong by mistake - sleazy if you ask me, "accidentally" walking into the ladies when he works there and knows exactly where the loos are?

Chania on a whole is gorgeous, beautiful harbour and we found some absolutely amazing restaurants - we will be back, probably not here unless some real improvement is done.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank PiggyB1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 7, 2017

My wife and I stayed here for a week in September and it was a real pleasure. Firstly, the hotel itself is very elegantly appointed. It used to be an embassy and it manages to retain much of its former panache. It's beautifully furnished and spotlessly clean. Our room was spacious with all the comforts you could possibly want including air conditioning and decent WIFI. There was no disturbance at night time and we both felt thoroughly rested and rejuvenated by the end of our stay. Breakfast is excellent with a selection of cereals, breads and fresh fruit. They also provide hot food, mainly scrambled egg, sausage and bacon. My personal favourite is the Greek yogurt and honey - absolutely delicious. The hotel has a lovely seating area at the front of the hotel and the gardens are beautifully maintained with very pleasant music to lull your senses as you relax with a drink in the evening. Of course, if you wish, you can have your breakfast in this area too. The hotel also has a wonderful seated area on the roof of the building. This was surprisingly quiet and I can only assume that some guests were unaware of its existence. Don't be one of them. Make sure you pay it a visit. It's particularly nice in the evening as it commands a superb view looking out over Chania and the sunsets are sure to excite your senses.
The staff are very polite and helpful and comport themselves with real dignity. They obviously take great pride in the hotel they work in.No question is too much trouble and they are very fulsome in providing advice about local attractions. While the hotel doesn't do a full dinner service they do provide a lunch service, mainly salads, sandwiches and omelettes.
The hotel is not located right in the centre of Chania but in my opinion that's an advantage as Chania can become very busy with tourists and it's nice to escape from all of that in the evening. It is still within walking distance of the town centre. It would take most people about 20-25 minutes to walk from the hotel to the harbour in Chania. However, guests with mobility issues or those who would rather not walk this distance every day can avail of the local bus service. The bus stop is directly across the road from the hotel and the buses run around every 20 or 30 minutes. Each journey costs €1.20 and you can purchase the tickets from the hotel reception desk. In terms of local restaurants, one I would particularly recommend is Blue. Walk outside the hotel main entrance and turn left and it's about a 3 minute walk. There are a couple of other restaurants in the immediate proximity to the hotel and the staff will give you their recommendations.
We loved this hotel and I would strongly recommend it and I look forward to staying here again the next time I visit Crete.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Conavalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed October 5, 2017

We deliberately chose a smaller hotel on the outskirts of the city from which we could see the sea. It is a charming venue which is well cared-for and has both a pleasant garden for eating breakfast and a rooftop sun terrace where we spent quite a bit of time. If we had been there in mid-summer I would definitely have preferred to be right on the beach and to have an outdoor swimming pool, but in September this worked for us. The staff were very pleasant and George who greeted us rather late at night when we checked in was especially pleasant and helpful. Breakfast is okay but not outstanding with very average breads and cold meats and cheeses but lovely yogurt, feta and tomatoes. The coffee is quite good and plentiful. We also had lunch of Greek salad and sandwiches several days on the sun terrace. There is a good range of drinks from the bar which can also be served by room service. Our room was very pleasant although the air conditioning took some getting used to as the conditioner worked constantly in the lounge area while we were in the room, which proved a little too much air a couple of times. The bed was fine but the pillows were as hard as a rock.You cannot leave the electricity on in the room when you leave which made powering up computers and phones a bit of a challenge, but they are very proud of their green qualifications. It was a good place to stay but I feel the prices were a little high for the facility.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Georgia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 14, 2017

The hotel is in a good location, about a 20 minute walk into the Chania harbour area mostly alongside a beach & boardwalk. All of the staff that we met were very friendly & courteous. Our room was on the ground floor and was a little noisy from people using the door to the car park; I would recommend a higher floor. The breakfast selection is good and you can eat outside at the front of the hotel.

Room Tip: Choose a room on a higher floor if possible
  • Stayed: September 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rob210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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