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steveleg70
Stevenage, United Kingdom

Reception manager was an angel without wings

5.0 of 5 bubblesReviewed Aug 15, 2023via mobile
I arrived having booked for the same day in 2024 and under quite a lot of stress after a fairly major domestic issue! I never got the duty manager’s name but she was fantastic, sorted me out a room with minimum fuss and was very kind to me. Thank you so much x
Date of stay: August 2023
Trip type: Travelled solo
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12 - 17 of 1,504 reviews
Reviewed July 25, 2023 via mobile

The room was dirty and no air condition! It was also spiderwebs everywhere in the room. We even woke up to a huge spider above us😭Don’t book this hotel if you have a fear of spiders, there are hundreds of them there.

Positive: the beds were comfy

Date of stay: July 2023
Trip type: Travelled with family
Thank Jenny H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2023

The hotel is very run down. There is No A/C. There are no restaurants near hotel so we had to eat at restaurant in lobby.
Only good things were it is right off the metro and they had a huge breakfast buffet.

Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank pkpmertz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 5, 2023

We were only here for a few days and didn’t have any complaints during our stay. We had a nice,basic room. The hotel was quiet. The location was very convenient. A grocery store and the metro are located very close. This makes it very easy to get to/from the city center. We didn’t take advantage of the restaurant, pool, or gym offered by the hotel. We’d definitely return to this hotel.

Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank XamatTomax
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 22, 2023

We got booked in at the hotel because our flight was cancelled. We arrived at 22:00 and delivered our hotel voucher to check in. They told us to sit down for 10 minutes and wait for the room key. (Many other guests waiting).
We ended up waiting more than 2 hours. No water, no service, and no apologies.

Date of stay: June 2023
Trip type: Travelled with friends
1  Thank 660cathrines
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 21, 2023

Breakfast was ok, coffee is terrible.
Location is right next to the metro and across the street from a Netto grocery.
Front desk staff was rude, charged us an additional fee for checking in a half hour earlier than the cutoff.
Pool and jacuzzi were cold and no one used it the 4 days we were there.
Room was old, bed was ok but pillows were tiny and unsupportive. Weird open cot in room instead of an extra chair or dresser. Nowhere to place toiletries in bathroom except on shelves outside of door.
No AC, no channels on TV except basic.
No privacy curtains, so could not have open windows with air without someone seeing into room (our room faced other rooms).
Main room door had to be slammed to lock. Elevator could not fit more than 1 to 2 people with luggage.

Room tip: Stay somewhere else, even if the trip on the metro is slightly longer.
Date of stay: June 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Terrilynn A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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