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Reviewed October 1, 2018

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with ScandicHotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LineSydhavnen, Shift Leader at Scandic Sydhavnen, responded to this reviewResponded October 2, 2018

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Reviewed September 30, 2018

I had booked a superior family room for one night. Check in at 4 pm and then to the room. We went in and saw that the room had not been cleaned after the last guest. Back to reception asking for a new room. This was not available, so we had to wait until the room was cleaned. After a while we walked back to the room. The dirty towels had been removed, but the bed was not changed. Now we had problems with time for our party invitation and asked again for another room. We were now given a standard room and hurried for changing clothes for our party. Again there were dirty towels on the floor in the bathroom and the third bed was not prepared. Once more waiting in reception for a complain. They promised that we would have 3 beds and towels for all of us when we came back to sleep after our party - and it was OK at our return.

  • Stayed: September 2018, travelled with family
    • Location
    • Cleanliness
    • Service
Thank favoriter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LineSydhavnen, Shift Leader at Scandic Sydhavnen, responded to this reviewResponded October 2, 2018

Dear Ester G.

Thank you for feedback.

I am very sorry to hear that you had a bad experience with the rooms. It is definetley not the standard at our hotel. We will make sure to be more thourough with chekking the rooms before the chek in time. I am glad to hear that the final room was ok and that the reception made sure that everything was in order.

We hope to see you again.

Kind regards
Cecilie M.
Shift Leader / Front Office

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Reviewed September 24, 2018

Have been here for 2 nights, hotel offers all comforts just a bit outside the city center, you have the city train just outside and is easy to get here from airport.
Stuff is professional, was extremely kind and ready to help you.

  • Stayed: April 2018, travelled on business
    • Rooms
    • Service
Thank Bernard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LineSydhavnen, Shift Leader at Scandic Sydhavnen, responded to this reviewResponded September 30, 2018

Dear Bernard B.

Thank you for staying with us and for your kind words regarding our hotel and staff.
We hope to see you again with us.


Best regards
Veronika
Shift Leader/front desk

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Reviewed September 24, 2018

  • Stayed: September 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Scandic Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LineSydhavnen, Shift Leader at Scandic Sydhavnen, responded to this reviewResponded September 30, 2018

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed September 18, 2018

Medium sized room, good service, large and varied buffet breakfast.
Good workout room. Fair selection of tv channels. Free but a bit slow internet. Close bus took us right to Tivoli Gardens. Good
bar that served food. Twin beds with soft thin mattress. Look for extra pillow in closet. Good bathroom. Fast elevator. free bikes!

Stayed: September 2018, travelled as a couple
Thank Marg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LineSydhavnen, Shift Leader at Scandic Sydhavnen, responded to this reviewResponded September 24, 2018

Dear Marg.

Thank you for staying with us and for giving us feedback.
We are happy that you had a good stay with us and are hoping that you would like to visit us again.

Best regards
Veronika
Shift Leader/front desk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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