Upon our arrival, We were Checked in very quickly by a VERY UNPLEASANT AND ARROGANT front desk person named MAYA. We had ignored her unwelcoming attitude that day. However, we had to ask for help in printing our cruise documents the next day since we had recently been upgraded. She was quite unwilling to help and I had to go back twice for her to do it. When she finally did, she was curt and downright RUDE. As I was asking her to log into my account, I tried to help her through it, she even cautioned me not to scratch her monitor, as if I were some
Illiterate person who didn't know how to handle "expensive" equipment. Eventually, she printed some of the documents and then claimed that the hotel printer stopped working. Unapologetically, she flatly told us to find a bookstore to print the rest of our documents. I asked her if that was the only printer in the entire hotel and she said YES. This was the reception area for both ASCOT HOTEL AND ASCOT APARTMENTS. I then requested if we could return that afternoon to print, and she grudgingly said we could try. She claimed that the technician and The manager were gone for the day so there was little chance the printer would ever work again .
We were about to leave when NIKOLA came in and we asked for his help. He gladly helped us out and printed all the documents in less than 5 minutes using the same printer.
By then it had become apparent that MAYA just didn't want to help and tried to make things difficult for us. Unfortunately, we also felt that she was biased most probably because we were ASIAN. In all my travels in several parts of the world, I have never experienced such discrimination and bad treatment from any hotel's personnel. It is appalling that the hotel had hired someone so UNCOUTH and Ill-MANNERED. Maya had no business being a hotel receptionist.
I will NEVER RETURN TO THIS HOTEL NOR RECOMMEND THIS TO ANYONE. I have never felt so demeaned and disrespected. All I did was politely request for help.
I did return and civilly told her how unkind she was. My sister was more upset but either way, Maya gave an insincere apology and just brushed off my comments, giving all sorts of excuses to explain her unacceptable behavior.
If you want to enjoy your stay and be treated with respect, do yourself a favor and find another hotel in Copenhagen.
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- Also Known As:
- Ascot Apartments Copenhagen
- Ascot Apartments Hotel Copenhagen