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All reviewscontact receptionmodern hotelnatural lightcorner roomby footnice surpriselocated closebreakfast buffetthe hotel staffplace to stayscrambled eggspatientsdesignuniversitysinkconferencesweden
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Reviewed October 10, 2016

The hotell is fairly new. With reception in 4th floor.. strange layout, have to use key card on every door. Very prison like and far from a feeling staying at a hotel. Reason is that the hotel only have one staff at reception during night I guess.

The hotel rooms are OK size, but we did pay extra for a bigger room, but they are not the same as seen on their Web page. So, kinda feeling tricked that way..

My wife work at a hotel as a asistant housekeeping maneger, so she know a thing or two about clean rooms. And they are clean, but they can use 3 to 5 more minuter per room to make them spotless, e.g. spots and stains all over that can easily be removed with a dry cloth. And not to forget that they had empty soap dispensers, c'mon cleaning staff...

The hotel room do not have a house phone, asked why and got a answer the hotel management did not want that when they opened the hotell, e.g. the staff talking to the guests don't know what to t
answer them, or explain why we don't have phones in the rooms. So, you have to walk down to the reception when you need help, and being a hospital hotell open for public guests also, they should have phones in the rooms!

Asked why we only have one channel on the TV, they asked me to do a D.Y.I fix, unplugging TV from the "box" thingy and wait 30 secs, they did not ask to assist us right away at all. They want us to take care of it ourself first, then talk to them the next day if not fixed... Really...? That is not hotell service at all, and never seen that on any hotels I have stayed in, from low bush hotels in Asia, Africa or other places.. they all find ways to try to help out. But not at this hotel. The business layout is a self running or self sustained hotell, meant to be for guests that are in and out, but they have nothing on their site saying so, in fact, they are giving us the impression to be a ordinary hotel with good standards towards service and hospitality.

Breakfast is just bread, beacon, eggs, cerials, that's it.. Very simple and OK on a low budget hotel, but for what we paid for 5 nights, it is not (APROX 9000 NOK)

If you expect service, don't stay here. If you want a simple, fairly clean room and without service, by all means, book.

One thing:
My impression is that the staff do their best, although some are not trained to do their best in hotel politiness. Not rude, just unaware on how to aproach guests in fashionable matter.

Overall ok room to stay at, just to bad it is so hard to get stuff done or get in touch with the staff when you need them due to lacking phones on the rooms.

As a patient from Norway, attending specialist health care, and just 80 meters (aprox. 74 yrds) from the hospital it is convenient for me to stay here. But next time we will look for another hotell before we stay here again. Not scared away, it is just the fact I know we can get more for our money at another hotell. A price at NOK 6000,- is more a correct price, e.g. we paid 30 percent to much for what we got, or did not get to be more correct.

Room Tip: Reception at 4th floor, strange layout. Close to the hospitals if you are a patient. You get better hotels for the prize of this one..
  • Stayed: October 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jan Erik B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed September 13, 2016 via mobile

Nice & quiet hotel which is a short 10 mins stroll into town. Near the castle, botanical garden & university library. Simple design and perfectly comfortable. The restaurant is very decent. Upsalla is a compact university town so a short visit of 2 days is adaquate to see everything.

Stayed: September 2016, travelled on business
Thank Sudokuace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed August 30, 2016

We stayed here as tourists on our last holiday night, tired of camping in a small tent and longing for a good bed. This hotel offered that great bed and furthermore it was just a good hotel. Not charming in any way, just very functional, although one has a very nice view over the city (not the center, but the industry side of town) and there is a great roof terrace. I did feel a bit out of place as a camping tourist as it felt like a business hotel. I figured it would be mostly people going to conferences sleeping there.
Breakfast buffet was great. Rain shower didn't work unfortunately and the sink was not cleaned well enough.

  • Stayed: August 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Nalle28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 24, 2016

A good base for the university area but also a short and pleasant walk to the castle, cathedral, museum and on to the main shopping area. We stayed for a week visiting family and found our room really comfortable, I liked the floor to ceiling windows which opened up to give a view over the city. Scandi stylish, but not at the expense of homeliness. The bed had to be one of the best I've slept in, too.

Room Tip: Floor 4 (top)rooms have good view. The hotel was nice and quiet at night.
  • Stayed: June 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank acp262
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed June 5, 2016 via mobile

Great receptionist, don't know his name but he worked the evening on Sunday June 5th and was quiet new. Went above and beyond to help us find something we left in a room when we changed (rooms).

Super friendly staff and a relaxed sphere. Young staff and down to earth. Really close to the hospital so perfect for that perhaps a bit far to the city (15 mins walk).

Stayed: June 2016, travelled on business
Thank JulesMattsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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