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All reviews harbour view market square lovely hotel old market star hotel rooms are spacious breakfast is served lovely room perfect location yogurt hotel bar breakfast room ferry terminal mini bar porridge downtown helsinki nice breakfast
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Reviewed 4 weeks ago

(At the end also in Finnish, lopussa arvostelu myös Suomeksi)
We spend a small getaway holiday in Haven in November 2018. We had booked Superior room, but upgraded with few euros to Grand Deluxe.
Room was spacious, beautifully furnished and decorated, stylish. Speciality in our room was high ceiling. Bed was super comfortable.
Service at reception and breakfast was very polite and effective.
Location close to market place "Kauppatori" and shops is perfect. Book a better room and you may even enjoy seaview.
Breakfast was delicious and many choices to choose from including Finnish specialities Karelian pies and malt bread. Only minor minus is that omelettes and pancakes are not included (you may have them with extra price). In this level hotel you would assume them to be included.

Vietimme pienen getaway-yön Havenissa marraskuussa 2018. Olimme varanneet Superior-huoneen, mutta pienellä lisähinnan vastaanottovirkailija sai houkuteltua meidät upgradeaukseen Grand Delux -huoneeseen. Huone oli tilava ja tyylikäs, huoneemme erikoisuutena huonekorkeus. Sänky oli supermukava!
Palvelu vastaanotossa ja aamiaisella oli ystävällistä.
Sijainti on hyvä, lähellä kauppatoria ja ostosmahdollisuuksia.
Pieni miinus siitä, että muuten runsaaseen aamupalaan ei kuuluneet munakkaat ja pannukakut vaan niistä olisi pitänyt maksaa erikseen. Tämän tasoisessa hotellissa tällaisten pienten ylellisyyksien soisi kuuluvan kokonaisuuteen.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Mia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KampCollectionHotels, Johtaja at Hotel Haven, responded to this reviewResponded 4 weeks ago

Hei Mia S,

Thank you for choosing Hotel Haven for your getaway. I hope you don't mind me replying to you only in English.
It is great to read that you enjoyed on of our 2nd floor Grand Deluxe room which are simply quite amazing. For the next stay I would recommend one of the rooms from our 8th floor where you have a amazing view over the roofs of Helsinki.

Thank you once again for your stay and taking the time to share your great experience here in Tripadvisor.
Hope to welcome you back to Hotel Haven soon again.

All the best,

Mika Makkonen
General Manager
Hotel Haven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed November 6, 2018 via mobile

Came here to watch the NHL games between Winnipeg and Florida, and was very impressed with our hotel choice.
Extremely clean and very pleasant staff, who always had a smile on.
Rooms are all a little different size, but more than adequate.
Beds and pillows were very nice to try and lose the jet lag.
We were very impressed with how quiet the nights were with this location, for a good night's sleep.
Make sure you get the breakfast included as it is a crazy big spread of food. It is also located in the 2nd oldest building in Helsinki, attached to the hotel.
Would definitely stay here again if we get back to Helsinki.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank Doug1730
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KampCollectionHotels, Johtaja at Hotel Haven, responded to this reviewResponded November 6, 2018

Dear Doug1730,

Thank you for staying with us and also sharing your experience with us. We were delighted to have you here as our guests and making the long journey from Winnipeg to Helsinki. Hopefully you enjoyed your visit to Helsinki as much as we enjoyed having you and the teams here. Fantastic games and events that lighted up the Finnish Hockey Nation.

I am so happy to read that you were thoroughly happy with your stay with us. It's great to read that our bed made the jet lag a bit easier to cope with. I wish you return to Winnipeg was pleasant too.

All the best and hope to see you soon here again,

Mika Makkonen
General Manager
Hotel Haven

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Reviewed November 6, 2018

Staff friendly and helpful. If you are at all handicapped, be sure to try for a handicapped room or at least a walk in shower. The tub/shower is extremely high and hard to get in to! Buffet great but hard to find. Try walking around the square on your hotel level to the back elevator (away from the lobby) and going to level 2 then into the historical part of the building!

Date of stay: June 2018
Thank Lois H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KampCollectionHotels, Johtaja at Hotel Haven, responded to this reviewResponded November 6, 2018

Dear Lois H,

Thank you for choosing Hotel Haven as your residence while visiting Helsinki. Thank you also for taking the time to share your experience here in Tripadvisor.

We are delighted to read that you found our team member to be friendly and helpful, just the way they always are :).
I am sorry that you had some difficulties to find our lovely breakfast room. Since your stay we have added signage and our team members also pay extra attention when guiding our guests to the breakfast room.

Once again, thank you for staying and for the great review. Hope to welcome you back to Hotel Haven soon again.

Best Regards,

Mika Makkonen
General Manager
Hotel Haven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2018

The rooms are amazing, the service is first rate, and the breakfast is out of this world. Everyone who worked there treated us as if we were Finnish royalty. Every possible need was anticipated and met with service beyond anything experienced in the United States.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KampCollectionHotels, Johtaja at Hotel Haven, responded to this reviewResponded October 30, 2018

Dear Dan K,

We are humbled and grateful to receive such an amazing review from you. It was a pleasure to have you here as our guests and we are looking forward to meet you again at Hotel Haven.

Thank you once again for visiting and taking the time to share your experience.

Best Regards,

Mika Makkonen
General Manager
Hotel Haven

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 29, 2018

Room was spacious, clean and fresh. Lovely atmosphere. Beds were so comfort!
We really enjoyed the fruit plate that was delivered to us as an compliment.
Friendly service, excellent breakfast, super good location right next Kauppatori and Esplanade.
Definitely one of the best in Finland!

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Karamellisade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KampCollectionHotels, Johtaja at Hotel Haven, responded to this reviewResponded October 30, 2018

Dear Marja W,

Thank you for staying with us and taking the time to write about your experience. It was our pleasure to have you here and and we are delighted that you stay was pleasant. Our team has been working hard to improve our breakfast and I will surely pass your comments to the team, as I couldn't be more proud of them.

Thank you once again for everything and hope to see you back here soon again.

All the best,

Mika Makkonen
General Manager
Hotel Haven

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