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“Tiny room in charmless hotel”
Review of Hotel Helka

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Hotel Helka
Ranked #13 of 65 Hotels in Helsinki
Certificate of Excellence
GreenLeadersBronze level
london
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Tiny room in charmless hotel”
Reviewed 28 May 2012

I have taken a conscious decision to only say good things about places but it's difficult, particularly with a hotel like the Helka. On the plus side, it's in a reasonably good location in walking distance of the centre of Helsinki. On the minus side, my single room was tiny; I don't know how the normal rooms compare but this was almost a joke. If this wasn't a hotel, you might have asked "What shall we keep in this cupboard?". The thermostat didn't work, so it was unbearably hot at night and the 'carpet' wasn't actually carpet but some sort of composite material which left 'bits' stuck to the bottom of your feet if you walked on it bare-foot - not that you would have far to walk as you could probably brush your teeth in the 'bathroom' while sitting on the bed.

I usually stay in the Klaus K hotel - which is admittedly a lot more expensive - but a smile costs nothing as they say and the difference in staff attitude is very noticeable. Instead of a warm welcome and a genuine interest in your wellbeing, the Helka's staff look as if they'd rather be somewhere else; this isn't just reception but breakfast and bar staff as well. Just because it's a design hotel doesn't mean you're not allowed to smile!

You get what you pay for, and the Helka is one of the cheaper hotels in central Helsinki, but I will only stay here again as a last resort.

Room Tip: Even if you're travelling solo, book a double room. Hopefully they are bigger!
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank verchaixbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 20 November 2012
Dear Verchaixbob, First of all we would like to apology for your poor experience from our facilities and our service. Thank you for the detailed review which gave us a lot to think about referring our quality standards.
The size of our rooms varies a lot and some of them are rather compact. The carpet material is synthetic and antiallergic material which is suitable also for more sensitive guests. It shouldn´t leave any bits so we need to check all the rooms with this carpet right away.
The lack of smile from us and the sense that we would rather be somewhere else, is also something that we are truly sorry about. We all have very long employment relationships and we are happy to be part of Helka-family. But if these facts doesn´t reflect to the service, then we have failed.
I would like to ask you to contact me directly and we´ll make sure to compensate your unpleasant stay: thomas.hogdahl@helka.fi
Thank you in advance.

Ystävällisin terveisin
Thomas, Hotel Helka
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Cesky Krumlov, Czech Republic
Level Contributor
444 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 27 May 2012

We spent three nights here and found it to be very comfortable and for Helsinki, even reasonably priced.

The hotel itself is in an old building from the outside but the interior is modern and very well done. Rooms have complimentary internet with desk, double bed, coffee table and sofa (our room at least). The only problem were no blinds, which during typically light nordic nights is a bit of a problem as the cloth curtains didnt block all the light.

Bathroom as good size with a bath and plenty of room for two people at the same time - judging by the other reviews of this hotel, there are differences in rooms and room sizes. We had room 610 :-).

Location of the hotel is conveniently central, albeit not in the nicest area next to a road.

Room Tip: Ask if you can have a room with blinds for a good night sleep. Also our room on the top floor was a...
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarciTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 20 November 2012
Dear MarciTravels, Thank you for your review. It´s true that all of our rooms are a bit different from each other and nice to hear that you liked your room. We are aware that in some of the rooms curtains are not wide enough to block all the light from outside. Sorry for this inconvenience which we will fix soon.
Hope to see you soon at Helka again!
Lämpimin terveisin
Thomas, Hotel Helka
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Berlin, Germany
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 April 2012

I booked this hotel for a quick one night sleep. When I selected, positives were central location in Helsinki city and car parking's adjacency, locating right on the backyard of the hotel. And those really remained the only positives.

The hotel interiors are very Nordic and very basic style. Some Aalto design furniture does not really make it any cosier... Rooms are small and extremely basic. Bathroom was the smallest I have ever seen - actually, can not be any smaller :) - and was not clean, some hairs on the floor. Breakfast was the basics with bread and hot oatmeal.

Room price was relatively high compared to quality. Can not recommend.

Room Tip: Less traffic noise on upper floors!
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  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kirklandgirl02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 15 November 2012
Dear Kirklandgirl02,
Thank you for the review. Sorry to hear that your visit in Helka was a disappointment. It´s true that some of our rooms are pretty compact but the issue with cleaning is unacceptable. Please contact me directly and we´ll discuss how we can compensate this failure: thomas.hogdahl@helka.fi.
Hope to hear from you soon!
Ystävällisin terveisin
Thomas, Hotel Helka
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Varazdin, Croatia
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 April 2012

I like the hotel. It is close to city center and relatively ok price. Breakfast was great, and small sauna as well. However rooms are pretty small - especially toilets.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hanchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 15 November 2012
Dear Hanchie, Thank you for your review! Nice to hear that you liked the hotel. As we are in an old buiding with original layout, some of our rooms are rather compact. Hopefully this didn´t ruin your visit in Helsinki.
Next time when you come to Helka we´ll arrange a room which is more suitable for you.
Ystävällisin terveisin
Thomas, Hotel Helka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn NY
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 30 March 2012

The Helka is an older building, and fits in well with the surrounding area. It is in a slightly out of the way area, but is actually quite accessible by streetcar/tram from Rautatientori (train station/square) and the regional bus station at Kampi. I booked a small room over the Internet, which had been re-done, and was very pleasant. The staff are professional, helpful and friendly, but not overly solicitous. The breakfast is outstanding, as is the in-hotel restaurant, and the use of the sauna, as well as the property being walking distance to the beach, was a lovely benefit for a summer's visit. For a budget stay, this was a delightful and special place.

Room Tip: The hotel has only recently become non-smoking -- so if you are sensitive, check to make sure the ro...
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  • Stayed June 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Poetessnyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 15 November 2012
Dear Poetessnyc, Thank you for the nice review! The beach you mentioned is the Hietaranta beach ("Hietsu") and that´s the most well known beach in the city. It´s very busy during hot summer days...so not very many days in the year..
Welcome next time during winter time and you´ll get to experience a whole different Helsinki!
Kesäterveisin
Thomas, Hotel Helka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zagreb
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 March 2012

I stay in this hotel only one night in March 2012. Price is for me too expensive but when I look on prices in Finland probably this is fair. Hotel is very nice, warm and comfortable. Room is really great with wi-fi free in the room, but Bathroom is too small but clean and nice. Hotel stuff is very friendly and helpful so I don´t have any complains. Breakfast is also very good with big choice of food.
Position is also very good, 10 minutes by walk from Central train station (bus for airport also).
They can just put some bigger sign outside to find easily far away.
Very nice place.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ghost13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 15 November 2012
Dear ghost13, Thank you for the review and all the pictures you have taken.
The average hotel room rate varies a lot also here in Helsinki. The rates are usually higher during midweek and lower on weekends and summer. Thank you also for the tip referring sign outside. We have some plans to improve our exterior and hopefully we are able to launch these soon.
Have a nice week and Welcome to Helka again!
Ystävällisin terveisin
Thomas, Hotel Helka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Funchal, Portugal
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2012

The hotel is nice, the staff is friendly and helpful, the restaurant is good, breakfast is not bad. The room is not very big, but for a single person is good, but the bathroom is very small. It is close to the Metro station and Kampi shops. It was good that they have free wi-fi in the rooms!

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandraMSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas H, Guest Relations Manager at Hotel Helka, responded to this review, 15 November 2012
Dear SandraMSA, Thank you for the review. All of our rooms are a bit different sizes and layouts. Some of them are pretty compact but as you mentioned still practical.
Welcome again to enjoy our lovely city!
Lämpimin terveisin
Thomas, Hotel Helka
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Helka

Property: Hotel Helka
Address: Pohjoinen Rautatiekatu 23, Helsinki 00100, Finland
Phone Number:
Region: Finland > Uusimaa > Helsinki
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#10 Romantic Hotel in Helsinki
#11 Family Hotel in Helsinki
#11 Green Hotel in Helsinki
#13 Luxury Hotel in Helsinki
#20 Business Hotel in Helsinki
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Helka 4*
Number of rooms: 150
Official Description (provided by the hotel):
Casual Elegance inspired by Finnish Design and Nature! Only 250 metres from Kamppi Metro Station, privately owned Hotel Helka offers 150 functional rooms, fine dining and a cozy street bar. All the rooms have design furniture and a strong sense of Finnish nature. All of the rooms have air-cooling system, minibars and flat-screen TVs. Breakfast buffet, use of Sauna and WiFi connection are complimentary for all guests. Hotel Helka is housed in a refurbished 1920s building. The bright rooms feature decor by Artek and other well-known Finnish design brands and designers. Helkan Keittio Restaurant serves Finnish cuisine based on fresh, locally sourced ingredients such as fish, game, mushrooms and berries. Guests can enjoy drinks and snacks in Helka’s trendy Lobby Bar, which also features a cigar room. Helka’s central location provides easy access to shopping, dining and culture. Helsinki Central Station is 10 minute walk away. Welcome to the Heart of Helsinki! ... more   less 
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Also Known As:
Helka Hotel Helsinki

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