We stayed here for 6 nights in May 2012 in Room 104 which is a Superior room with balcony but NOT refurbished as are the top 2 floors. Also noted that 1st floor is a smoking floor although we had not been told this (but we did not detect any smell of smoke in our room). Do not bother to upgrade to a balcony room unless you can be assured of a garden or harbour view as we had a view of a road, 2 car parks and an artificial sport pitch. The bedroom was a good size and reasonably furnished other than the old style CRT TV - not even wide screen - of 20 years vintage and this is a 5 star hotel? Bed very comfortable although pillows very soft and no alternatives available. The bathroom was large but seriously in need of updating. On arrival in the room the air conditioning would not worked but was fixed quickly following a maintenance visit. The next morning we found that the bracket of the old-style shower was loose and could really only be used as a handheld. This was reported and fixed although still remained essentially an old-fashioned low pressure handheld with a wall bracket. Having sorted out the shower we then discovered that the toilet - not 5 star. Having stopped the water spraying over the floor we realised that the toilet was leaking from the base. This too was reported and fixed. So we can only assume that housekeeping liaison with maintenance is poor as when we reported issues they were fixed straight away. Other than this we thought the housekeeping was good. Overall the hotel was well-staffed with pleasant, helpful and efficient staff. Restaurant service was good with excellent levels of staff attention. Tables cleared and laid swiftly. We had the Sunday night buffet which was excellent and coincided twice with the local tango club night which was great. Club bar was comfortable and hospitable and there was entertainment on several nights. Location was perfect if you want to explore the old city as we did and catch a bus to other sights and the hop on hop off tourist bus stops opposite the hotel. We would certainly stay here again but be very careful about which room we book.
- Official Description (provided by the hotel):
- 5 star luxury in Malta’s historic Art Deco hotel. Hotel Phoenicia, one of the leading 5 star hotels in Malta, is located at the City Gates of Valletta, Malta’s capital city and UNESCO heritage city. Just 50 meters from city gate, it is perfectly placed for discovering the historic walled city, feasting on Caravaggio’s paintings and exploring the magnificent harbours. The hotel also boast magnificent 7 acre garden. The island's central bus terminus is just meters away civing the possibility to explore the whole island by bus. A stay at the Hotel Phoenicia is an unforgettable experience. Our charming staff will ensure your every whim is catered for. ... more less
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- Also Known As:
- Phoenicia Hotel Valletta
- Phoenicia Hotel Malta
- Hotel Phoenicia Malta
- The Phoenicia Malta Valletta