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Reviewed September 7, 2015

This was out 8th stay at Hotel Phoenicia and we will continue to return to this excellent hotel. We return because the hotel has a really good feel to it which is created by the beautiful setting and the quality of the staff. The hotel is also well located near to the centre of the capital city and yet when you are at the hotel it doesn't feel like such a central location with its excellent gardens and swimming pool which have a wonderful view of the harbour.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank rgoodin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this reviewResponded September 10, 2015

Dear Rgoodin,

As always it was a pleasure to have you at the Hotel Phoenicia during your recent vacation, and your review about it are highly appreciated.

We look forward to your next visit.

Best Regards
Helena

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Reviewed September 4, 2015 via mobile

Gracious would best describe this hotel and the service was great. We could not fault the breakfast but the only evening meal we had there was very disappointing. The room we had was on the small side which made it difficult to open to large suitcases. I would return after the planned refurbishment.

Stayed: September 2015
2  Thank Liz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this reviewResponded September 10, 2015

Dear Liz N,

I thank you for sharing your experience at the Phoenicia with other travellers.

While I am glad that you have enjoyed your stay and would come back, I am terribly sorry to learn that your experience at the restaurant did not fully meet your expectations. I have asked our Food and Beverage Manager to look into your comments in order to prevent such situations in the future.

I look forward to your next visit.

Best Regards
Helena

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Reviewed September 3, 2015

We have just come back from a weeks stay at this fabulous hotel,we booked through Thomsons and had private transfer to and from the hotel.Firstly,it is situated about 3 minutes walk from the entrance to Valletta (and also the bus terminus)...an ideal location.Everything was spot on from the time we entered the magnificent building,it has an air of days gone by and is full of character.We had no complaints with our room,any hotel facilities,staff or meals.Breakfast was included in our stay and what a breakfast it was!Everything you could possibly want and cooked to perfection...sat out on the veranda with lovely views.The pool is accessible by a short walk through the gardens and is situated under the Bastion wall...it really is a pleasant area.Overall,we were more than satisfied with the standard of the room,service and food.The hotel is shortly due for some renovation but I hope they will keep the wonderful character of the place.When we return to Malta I will make sure that we stay here again...I cannot wait!

  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mazzy58toner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this reviewResponded September 10, 2015

Dear Mazzy58toner,

Thank you for such a glowing review about your stay at the Phoenicia, it is so great to see that you have enjoyed your stay and found our service, location and amenities to your satisfaction.

We look forward to welcome you back to the Phoenicia in the future.

Best Regards
Helena

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Reviewed September 3, 2015 via mobile

We stayed at this beautiful hotel with another couple in late August - just for one night - it was a grand hotel - the rooms were spacious (deluxe harbour view room with beautiful Valletta harbour views), clean and very comfortable - and the service was exceptional - located right near the new city gates and the Renzo Piano Parliament House building, the hotel was very centrally located - highly recommended

Stayed: August 2015, travelled with family
4  Thank charlespace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this reviewResponded September 7, 2015

Dear Charlespace,

Thank you for your valuable recommendation, it is great to know that your experience at the Phoenicia was a positive one and I am very thankful that you have shared this on Trip Advisor.

I do hope we will have the pleasure to welcome you back in the future.

Best Regards

Helena

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Reviewed September 2, 2015 via mobile

We booked 2 rooms here in August 15 for an overnite stay. One room was a standard and another a deluxe harbour view. Greeted by the very friendly Mario at reception and I requested Moët be sent up to the harbour view room which was done very efficiently. Our rooms very very comfortable and the hotel itself is in an amazing location being approx 100 metres to the Valetta city gates. Hotel itself is a sprawling property with a lovely 3min walk to the hotel pool thru the hotel grounds. Very nice breakfast with lots to offer. Had a drink in bar which had a nice ambience to it. We have stayed here before and overall had another great stay at this grand hotel.

Stayed: August 2015, travelled with family
2  Thank adamazzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helena_Pavanello, Guest Relations Manager at The Phoenicia Malta, responded to this reviewResponded September 7, 2015

Dear Adamazzo,

It is a great pleasure to learn that you have enjoyed your stay at the Phoenicia and found our services to your satisfaction, and I thank you for sharing this on Trip Advisor.

I do hope we will have the pleasure to welcome you back in the future, hopefully, for a longer stay.

Best Regards

Helena

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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