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All reviews old town minute walk train station family room sofa bed free wifi underground parking nice hotel luxembourg centre recommend this hotel buffet style business trip fitness room fitness center business hotel separate toilet weekend break
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Reviewed 4 weeks ago

This hotel is situated just outside the city center. Although the area where it was did not have anything touristy, it was an easy 10-15 minute walk to the city center. This walk also included some great views while crossing one of the bridges. For the cheaper price, it was definitely worth it to need to walk a bit further to tourist attractions, plus there was quite a nice Italian restaurant less than a 5 minute walk. Another reviewer complained about the noise level from the bar; this did not affect my stay at all. In fact, I even walked my dog in the late evening/night and did not feel there was a large crowd at all. The dog fee of 25Euros per night I found to be quite in line with other hotels in the area. The staff were friendly the room was clean and there was a cozy hotel lounge. I would definitely recommend staying here and will choose to stay here again if I journey to Luxembourg again.
A side tidbit is that the faucets in the sink were quite odd. The water seemed to come out further back than it should which isn't the most convenient to wash your face with. It's a cool look, but does not have the best functionality.

  • Stayed: October 2018, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Kristin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this reviewResponded 4 weeks ago

Dear Kristin M,

We really appreciate your feedback and are delighted to see that you had an enjoyable stay with us in every aspects.

Thank you for sharing your experience and we hope you will consider us again next time you journey to Luxembourg.

With kind regards

André Pêcheur
General Manager
Novotel Luxembourg Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 26, 2018 via mobile

The rooms are moderate and clean. The downside is the terrible noise from the bar next to the entrance of the hotel. The music is very loud, both inside, with an open space towards the lobby and outside on the terrace, also during weekdays. So the rooms on the lower floors are very noisy, you can hear the music from outside and the base drums though out the hotel. This isn’t the place for a good sleep.
Furthermore a rate of €335 for one night is overpriced for this moderate comfort level.

Stayed: September 2018, travelled on business
Thank V8222QKPhillies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this reviewResponded September 27, 2018

Dear V8222QKPhillies,

We appreciate you sharing your concern and are very sorry for the inconvenience caused by the after work during your last stay.

We would like to sincerely apologize for the disagreement. The hotel organizes this kind of event on a few specifics occasion per year and each time we strive to take all the possible measures to minimize the consequences for our guests and preserve the quality of sleep of our clients. Be assured that we greatly value your feedback and that the satisfaction of our guests is our primary concern.

We hope that you will give us the opportunity to welcome you again where we can show you the quality of standard we are used to provide. Our room division manager, Ms De La Puente, will be happy to assist you personally and ensure that your stay with us on your next trip to Luxembourg will be comfortable in every aspect.

With kind regards

André Pêcheur
General Manager
Novotel Luxembourg Centre

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Reviewed September 18, 2018 via mobile

Hotel located 30 minutes walk from city centre.. if you are arriving by train to Luxembourg, you will have problem to reach the hotel, there is no taxi guy that want to sent you there because they said it was too close to use taxi, but for us 4 adults and 2 kids with 6 luggages will be very big problem..

Stayed: May 2018, travelled with family
Thank 834gerz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this reviewResponded September 26, 2018

Dear Ger Z,

Thank you for having taken the time to share your sentiment regarding your recent visit in Luxembourg.

We are deeply sorry to learn that you experienced some issue with booking a taxi from the train station to the hotel and that your global appreciation of your stay has been tarnished by these difficulties. The satisfaction of our guests is apriority and we remain at your total disposal for a future stay if you need information about the shortest way to the city enter or any other tips; we would be happy to assist and ensure a satisfying stay in every aspect.

With kind regards

André Pêcheur
Genera Manager
Novotel Luxembourg Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 18, 2018

I was on a week long business trip and stayed in the hotel
1. Fast check-in
2. Nice & Comfortable Stay
3. Helpful staff
4. Good location near to my office
5. Variety of Menu was limited, however food was good & tasty

Stayed: May 2018
Thank tankit82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this reviewResponded September 19, 2018

Dear Ankit T,

We appreciate your kind review of your stay and hope that we will have the opportunity to welcome you back soon so that we can inscrease your level of satisfaction and deserve a 5-star rating!

With kind regards,

André Pêcheur
General Manager
Novotel Luxembourg Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 29, 2018

its typical Novotel
- Great Location
- Good Breakfast
- Comfy Beds
- Clean and ok quality towels / bed sheets

only down point was for the Family room there was only one small bottle of Water allowed in the price and that was a shame.

Stayed: August 2018
Thank izabela13trips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AndrePecheur, Directeur général at Novotel Luxembourg Centre, responded to this reviewResponded August 30, 2018

Dear izabela13trips,

Thank you for the great review of Novotel Luxembourg Centre !

We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

André Pêcheur
General Manager
Novotel Luxembourg Centre

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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