We booked into the Vuni Palace for 10 nights on 12 October. We left early after 6 days due to the poor conditions.
If you have seen pictures on internet sites they really are not a true reflection of the rooms or the hotel facilities - if you are thinking of booking please don't!
Negatives:
- Reception staff are very rude. They also do not approve of 2 men sharing a room and made it clear that they are homophobic when checking in.
- There is a smell of sewage around the hotel. There was a large well near the front of the hotel which appeared to have sewage pipes going into it. Not pleasant in the heat!
- Air conditioning was leaking water and after a couple of hours made a loud drilling noise. This was reported to the hotel twice but was not fixed.
- A cockroach appeared out of the air conditioning unit on day 3.
- The bathroom had mouldy areas and there was a sewage smell when taking a shower. There was a grate in the floor that had tissue stuffed inside. We guessed this was to help with the smell but did nothing.
- The bed was extremely uncomfortable, it was like sleeping on the floor.
-Wardrobe doors stuck when trying to open them so you had to force them open. The doors felt as though they were going to fall off.
- There are some floor tiles around the pool area that are lifting so multiple people were tripping over or stubbing toes.
- The fridge in the room hardly worked, did not get that cool.
- Staff at the morning breakfast were unhelpful and in particular an older bald member who appeared to be some sort of supervisor was particularly very rude.
- There was no gym despite being told by the travel operator that there was one.
-Wifi was terrible across the complex.
Positives:
Pool is large and relatively clean - but it is not heated.
I have stayed in hotels all across the world and this is the only experience that I have felt it necessary to write a review. The Vuni Palace is NOT a 5* resort, it is 3* at its best.
My partner and I left after 6 days and checked into the Grand Pasha hotel about 5 minutes away and the proposition is a world apart! The staff here are helpful, courteous, the hotel is clean and truly a fantastic place to stay