We stayed in the hotel with my husband when we visited the island for a conference. The hotel offers all the advantages of a brand new establishment. The materials used are in excellent condition.
Moreover, it is very close to down town which is very convenient. On the other hand there may be some noise if the room is on the front side. If one is noise sensitive, should definitely avoid the rooms overseeing the swimming pool (rear side) as there is the breakfast / coffee area with a t.v. This enclosed yard, unfortunately functions as a speaker, intensifying all noises. The rooms are small, as it is customary with the new hotels nowadays. Considering the size of the bedrooms, the bathrooms are spacious which is an advantage. The breakfast is basic. (Holidays' Inn offers a superior buffet, but two years ago the rooms were in bad condition with 1980s pieces). There are too many textiles used in the window drapery, and too many pillows on the bed, -one is not sure what to do with them or where to place them, in order to sleep on the bed-, but then again I guess this 19th century victorian custom, is our society's proof of luxury. Fortunately there is no carpet on the floor, a situation which balances the dust that is obviously accumulated on the heavy draperies.
We would not have been bothered with all the above since we love Nicosia a great deal(we placed the pillows in the wardrobe and left our clothes in the luggage) and we enjoy visiting. Under normal circumstances our interaction with the staff would have been indifferent. Nothing exceptional.
However, early in the morning the day we were scheduled to leave, a colleague stopped by and left for us a parcel. The receptionist forgot to inform us about it. We left without he parcel and I only found out about it when, upon my return to my desk in Greece, I found an e-mail from my colleague with questions about the material. I called the manager and complained. I do not remember whether she actually did apologize or not because even if she typically used the words "we are sorry" I was infuriated by the tone of her voice which was shockingly rude. The manager tried to stop my complaints by accusing me that I make a big deal of the case and such things happen and should be expected (If I could only tell that to my clients!). Ok! so far so good, I could live with this mishappening. I requested the parcel to be shipped to me. I do not know what shipping and mailing system they used, yet ten days later I still have not received it. The manager does not return my calls and a receptionist replied that it must have been lost in the mail. Even if I were to accept that mistakes happen they should have tried to put an end to their mistakes, they could have at least used a reliable courier, even if that means they would have to pay for it.
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