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Mercure
C$196
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All reviews hot and cold dishes double bed reception spa centre andorra parking fitness
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Reviewed October 22, 2016

Very well located, easy to park the car in the next building, service really nice.
They have a direct access, entrance on the main street of Andorra la viella on the 5th floor, which is the reception of another hotel. I used my Accor Hotel points and it worth it. It was on October, no snow in Andorra, but nice for walking, shopping and spa.

Date of stay: October 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank hideo_mn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestigi H, Departamento comercial at Mercure Andorra Hotel, responded to this reviewResponded November 7, 2016

Dear hideo_mn;
Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 28, 2016

A very impressive hotel on arrival inside, alas it required its diners to go next door to the Novotel hotel & breakfast was on site for both hotels. Modern, clean & very central with secure parking under the Novotel, though there is no lift for the Mercure guests which can be awkward for guests who find stairs difficult to use. The room was good with modern facilities. Breakfast was disappointing & did not compare to a good Ibis Style, which was surprising for the price of this hotel. There was no bar available & nothing to indicate that both evening food & bar facilities would be elsewhere. The added facilities of the pool, gym, massage & manicure were available & the latter was used by my wife who was delighted with quality of the manicure & the manicurist. Overall the hotel was a disappointment, perhaps because it was close to the end of the summer season & things were closing down.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Moreaux
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestigi H, Departamento comercial at Mercure Andorra Hotel, responded to this reviewResponded November 7, 2016

Dear Moreaux;
Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem for the heads of each department.
We are looking forward to welcoming you again at Mercure.
Sincerely,

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Reviewed September 7, 2016

Marvelous view from the rooftop. Helpful & smiling staff. Very good range of food for the breakfast. Easy access to the city. Better to reserve parking before the stay (very expensive) or to use some public parking in the city. For suitable wi-fi connection, ask the rooms in the central part.

Date of stay: August 2016
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
Thank MarcelaMarine
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestigi H, Departamento comercial at Mercure Andorra Hotel, responded to this reviewResponded September 8, 2016

Dear MarcelaMarine;
Thank you very much for choosing us. I feel pleased to know how much you enjoyed our hotel and room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs.
I'm glad to read that you have enjoyed our staff’s attentive service. I look forward to welcoming you in the near future in another experience.
All the best,

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Reviewed September 2, 2016

We stsyed for 3 nights. Parking car at hotel just for 1 night as we recognized that clise is punlic parking much chiepier. The shower head was old and after the time of accetable use. Was promptly exchanged. Computer system is without any flexibility, so be clear at the beginning of check in. Pur stay was a bit complicatef because of 2 reservations which makes some problems. Like toom access card works just for first day. At breakfast we were told that we had no breakfast payed, which was not true. But in general it was ok snd we enjoyed our stay.

Date of stay: August 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Marosja
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestigi H, Departamento comercial at Mercure Andorra Hotel, responded to this reviewResponded September 5, 2016

Dear Marosja;
It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting.

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Reviewed August 18, 2016

When we arrived we were greeted with dog faeces in front of the elevators in the main lobby area. Parking was done via an automated parking machine system and they scratched 2 of the wheels of my Mercedes because it was a tight fit in the lift system. It also took 45 minutes to get the car out because there was a queue. If you have a big car that you care about, do not park here, find a public space somewhere else. There were no power sockets in the room and I had to remove the plug for the television and sit on the floor even though there was a nice desk and chair in the room (useless because it had no sockets). Hotel looks nice but the service was nothing like I would expect for the money.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank B0AD1C3A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestigi H, Departamento comercial at Mercure Andorra Hotel, responded to this reviewResponded August 22, 2016

Dear BOAD1C3A;
We regret that your stay has not been entirely pleasant as we'd like. It was a momentary coincidence. Like you know, in our hotel, all animals are welcome and that is a consequence that we know could pass. This incident has been resolved right away, both by the owner of the animal and by the hotel, which has been implicated in immediately for proper cleaning. We know that the clients don't feel very confident when it comes to leave the car in our automatic parking system. We can assure you that it is a system completely safe and in case that any of our staff would have damaged your car, we had taken the defectors caused. We know that it is a slower system that other conventional parking that takes a little more to have the car.
We are sorry that one takes this opinion of us because we work every day to offer the best service to our guests.
Yours sincerely,

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