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“Awesome hotel and best location in old Salzburg”

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Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Ranked #3 of 132 Hotels in Salzburg
Certificate of Excellence
Canada
Level 6 Contributor
401 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Awesome hotel and best location in old Salzburg”
Reviewed 30 April 2012

We are on our last day of a five night stay in this great Salzburg hotel!!!!

We are on our second honeymoon and upon arrival were upgraded to a huge honeymoon suite. The bathroom is large with a seperate bath and shower and the toilet and bidet are in another room of their own. Towels, pillow cases etc are all monogrammed - a nice touch. Beautiful light fixtures and old style furniture. Living room area is cozy.

Our room is on the outside of the hotel facing the mountain - lots of sunshine and very bright. There are some rooms that have windows facing the inside of the hotel.

I do think they should change the painting of the Virgin Mary and baby Jesus above the bed to something else hee, hee, hee....

Staff are very friendly and pro-actively helpful.

A free, well stocked business centre with two new computers and printers that work (!!!) make checking emails and trip planning a breeze.

Nightly turndown service complete with chocolates on your pillow and slippers by the side of the bed is really nice.

Will most definitely stay here again!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank PeterDCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GKrischek, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 3 May 2012
Dear Sir, dear Madam,

thank you for your kind comments on TripAdvisor.

We are so pleased to have exceeded your expectations of the Hotel Goldener Hirsch and be a part of your unforgettable honeymoon in Salzburg!

We wish you both all the best, and hope to welcome you back soon.

Kind Regards,
Wolfgang Putz

Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
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Eden Prairie, MN
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 April 2012

Located in he Old City, it is the perfect hotel to explore Salzburg. Phenomenal Ambience, great attentive staff. Really enjoyed the great atmosphere and food at their restaurant (the more downscale one). If ever again in Salzburg- I would return in an instant!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 68mark4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GKrischek, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 26 April 2012
Dear Madam, dear Sir,

Thank you so much for your wonderful comments!

The friendliness of our staff and ambience in particular are the essence of our hotel and we are pleased to have been able convey these to you during your stay.

We would be honoured to welcome you back to Salzburg and the Hotel Goldener Hirsch again in the future!

Sending sunny and warm regards,
Wolfgang Putz
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Atlanta
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 April 2012

Wonderful hotel! The location could not have been more walkable and charming. It is located in Old Town..roughly a 10 Euro cab ride from the train station (not walkable if dragging suitcases.) The hotel is located on one of the main shopping streets in the Old Town with plenty of restaurants and bars..but is surprisingly quiet. The rooms are large and furnished with beautiful antiques. The beds were so comfortable and the bathrooms were huge. The hotel is spotlessly clean. You get the feel that you are staying in an old hunting lodge. One thing--I did not spring for the rather expensive breakfasts..instead, opting to eat at one of the many coffee houses in the area.

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ahoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GKrischek, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 17 April 2012
Dear Madam, dear Sir,

Thank you for your kind comments on Tripadvisor.

We are happy to hear you enjoyed your stay at the Hotel Goldener Hirsch. It is our greatest pleasure to be able to share the over 600 years of hotel history with our guests.
Our breakfast offers a large variety of authentic Austrian specialties and home made treats and is very popular amongst both locals and guests.
We are looking forward to welcoming you back soon at the Hotel Goldener Hirsch and hope we are able to convince you to enjoy our breakfast buffet.

Thank you for your time and we appreciate your efforts.
Warm regards from Salzburg,
Wolfgang Putz
Hotel Manager
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West Palm Beach
Level 6 Contributor
168 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
Reviewed 14 April 2012

From the minute we walked into the hotel we were treated liked return guests and extend every courtesy. The front desk staff was very attentive and our room was ready even though we arrived before noon. We had room #10 which faced the Getreidgasse but with the double glazed windows we had no issues with noise. The batroom was very generous in size and had every needed amenity. The room was fairly large, especially given the age of the hotel.

The beds were the only slight negative. In a country known for quality linens and bedcovers as well as pillows, it is always a bit odd that the actual bed is usually not that comfortable. Unfortunately, that was true here as well. The bed was fairly hard and a tad lumpy.

The hotel has fee internet next to the library on the first floor. A little maze-like to find the first time but a plus.

We ate dinner at the hotel one night and had the breakfast buffet the next morning. We ate in the "formal" dining room for dinner and the wait staff deserves an A for unobtrusive and yet friendly service. The menu is extensive with a good wine selection. Game is a featured item and we were very pleased with the choices (dual language menus are available)

The breakfast buffet is your typical German/Austrian buffet with rolls, meats, cereals, juices and cheeses(and eggs made to order). At 32.50 Euros it edges toward being overpriced for what is offered and it is best enjoyed if you get a hotel rate where brekfast is included.

Overall, you cannot beat the location, the service and the charming character make for a most exceptional stay.

Room Tip: The rooms are all unique based on the location and age of the hotel, so prior to checking in ask to...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jesse1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GKrischek, General Manager at Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg, responded to this review, 17 April 2012
Dear Madam, dear Sir,

Thank you so much for your kind and positive feedback.
We pride ourselves in the friendliness and attentiveness of our staff and hope to make every guest feel as welcome as you, when they enter the hotel.
We are sorry to hear you did not find our beds comfortable, however we do have softer mattress covers available upon request. We would be happy to provide these for you during your next stay.
Your thoughtful comments will be passed on to our staff with pleasure.
We hope to welcome you back to Salzburg as our guests again in the future!

Best regards from the city of Mozart,
Wolfgang Putz
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, Pennsylvania
Level 5 Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 28 March 2012

We stayed in the Goldener Hirsch in early March and loved the place. The staff was so helpful when we needed an elecrical outlet, cork screw, and additional towels. We were given an upgraded room (#53) and it was wonderful. We found the prices in the bar were very high (4 drinks=60 euros) and the restaurant was very good but over priced for wht we had paid in other restaurants over our 16 day trip through Europe. You have to enter the hotel from the rear and the cost is 35 Euros a day for them to park your car. Pay the price you don't want to drive in Europe. The location is ideal-walk out the door and shop til you drop. The streets are pedestrain only with many shops and restaurants. The famous schnapps store is right next door, a Rick Steves favorite. We would highly recommend the Hotel Goldener Hirsch. The room was great and the staff was wonderful.

Room Tip: First class hotel with great staff and great location.
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  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scotland067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 March 2012

Hotel Goldener Hirsch
A charming Tyrolean boutique hotel in a prime location. The service here is top notch. The hotel itself is old so know you are paying for a piece of history and not to expect a glitzy experience. It is surprising quiet given the location, but probably has something to do with the 6oo year old construction and the massive amount of wood used in the building. The ceiling height are a bit low (ask to check your room height if you are tall), but the rooms are so cozy!! Beautiful wooden doors, beams and old furniture combine to create a charming feel. It is a bit of maze with many steep steps, but again, it all adds to the ambiance of the hotel. The bed is comfy and the bathroom large.
On the downside…the breakfast was only ok. The breakfast room was cute, and the service very good, but certainly a better selection of pastries and cheeses would have been simple to accomplish in this part of the world.
I would recommend this hotel to the able bodied, who appreciates a cozy atmosphere and prime location. It is not for someone who is expecting a grand glitzy accommodation.

I removed a star because of breakfast...no excuse not to have this meal top notch

Room Tip: check room height if tall, and ask for lower level if traveling with small children
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  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drddunn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 17 March 2012

I have stayed at many top level hotels throughout Europe and North America on business and pleasure. This location ranks near the top of my list of locations.

Salzburg is one of my favourite European cities. My wife, however, had never even been to Europe. I wanted her initial visit to be memorable. I booked a night at this hotel to give her the best exposure to Salzburg in a short visit. I was not disappointed.

The hotel is on the main shopping street in Salzburg. This is a vibrant location where you can walk to all the main tourist attractions Salzburg has to offer.

Our room was a "standard" room -- I will only say that the level of the room leaves almost any other "premium" room I have stayed in far behind. The service of the staff is impeccable.

We had dinner at the hotel. Why not try the restaurant when it is rated as one of the best of the city. We did and were not disappointed. The service was impeccable. The food was excellent.

My only complaint would be the breakfast. The food etc. was excellent. To charge extra for the breakfast (at a fairly exorbitant price) when in almost any other location breakfast is included is counter-intuitive. Have dinner. Go to one of the very good cafes in short distance from the hotel for breakfast.

We are planning a family trip to a location an hour south of Salzburg in a couple of years and will seriously consider the Goldener Hirsch as our base at that time.

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Property: Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg
Address: Getreidegasse 37, Salzburg 5020, Austria
Region: Austria > Austrian Alps > Salzburg Region > Salzburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service
Hotel Style:
#2 Luxury Hotel in Salzburg
#3 Family Hotel in Salzburg
#3 Romantic Hotel in Salzburg
#4 Business Hotel in Salzburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg 5*
Number of rooms: 70
Official Description (provided by the hotel):
Multiple Conde Nast Gold list and Travel + Leisure World's best awards winner - all our 69 rooms and suites boast authentic Salzburg-style décor handpicked by Countess Harriet Walderdorff. The original antiques, handmade furniture, and native rag rugs are opulent and discreet at the same time, and honor 600 years of hotel history. Meeting point of local and international celebrities year round who appreciate the flawless and discreet service the hotel is famous for. ... more   less 
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Also Known As:
Goldener Hirsch Hotel

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