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4 - 9 of 585 reviews
Reviewed August 25, 2018

Very good location. Ten minutes walk to the center. Big modern rooms. AC not strong enough for the summer. Good breakfast.Parking should be reserved in advance. enjoyed the city . recommand the furnicular.

Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank riki2702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSailerTeam, Front Office at Hotel Sailer, responded to this reviewResponded August 27, 2018

Dear Riki R,
Thank you very much for taking the time to evaluate our hotel!
Each feedback helps us to get to know the wishes of our guests even better.
We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities.
Best regards
Family Sailer and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 21, 2018

If you want to surely sleep in a hotel in Innsbruck for your holidays please do not book in Hotel Sailer. I had booked for a room for August since February 2018. Once we got there, they informed that there was no room for us and the hotel was fully booked for that night. Our face was like...what??? A few weeks ago they even sent me an email answering a request.The worst thing was the poor management of the situation, they tried to blame us saying we had cancelled the room a few days after the booking (showing of course no evidence of this cancellation and also I did not receive any email with this confirmation). The truth is I booked first by booking, then cancelled and booked again on the hotel web page due to the lower price. Probably it was an error on their system (which I would trust from now on...) but my booking was confirmed by them.Their smart solution was to choose booking between two far expensive hotels around the area. We finally searched by booking in the reception counter itself and fortunately found a place in a much more centric and new hotel for the same price (surprisingly they called that hotel but they said it was fully booked too and we did it in seconds...)About the hotel it looks very old-fashion by honestly I can't say anything else as I did not step beyond the hall.

Date of stay: August 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank pedro_bepz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSailerTeam, Front Office at Hotel Sailer, responded to this reviewResponded September 13, 2018

Dear pedro_bepz,
thank you very much for taking your time to write a review about our hotel!
We would like to apologize us again for the inconvenience caused regarding your reservation.
Nothing distracts us from disappointing your expectations.
The satisfaction of our guests is fundamental to us, and that's why we are very open to criticism.
We will speak promptly with all our employees that this situation will never happen again
and we hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities.
Best regards
Family Sailer and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 18, 2018

Nice hotel, comfortable, stayed here for 2 nights. There was a very bad smell when we checked in, as there may have been an accident on the carpet. We had to open the windows and leave the room. The glass shower is a bit strange. The curtain does not go all around, so if you are 3 in the room, you get a show. Breakfast was fantastic, and dinner on the garden terrace was just lovely. Food was delicious.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank islander1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSailerTeam, Front Office at Hotel Sailer, responded to this reviewResponded August 28, 2018

Dear islander1234,
Thank you very much for taking the time to evaluate our hotel!
Each feedback helps us to get to know the wishes of our guests even better.
Sorry sincerely that we did not meet your taste regarding the room complete.
Nothing distracts us from disappointing your expectations.
We offer different room types in our hotel. From modern rooms with glass shower over traditional rooms with marble bathroom
and new renovated rooms with separate bathroom. You can have a look on our website to see the different types.
Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems
as fast as possible.
We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities.
Best regards
Family Sailer and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 13, 2018

The room was okay however it was rather small. Cleanliness was average but the staff was very helpful. There is a nice lobby area with some toys for children. Unfortunately the parking was full so we had to find a spot on our own. The location is great. The breakfast was outstanding with great variety of food and drinks.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank GoodShine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSailerTeam, Front Office at Hotel Sailer, responded to this reviewResponded September 4, 2018

Dear GoodShine,
thank you very much for taking your time to write a review about your stay!
Sorry sincerely that we did not meet your taste regarding the room complete.
Nothing distracts us from disappointing your expectations.
The satisfaction of our guests is fundamental to us, and that's why we are very open to criticism.
The central location of our hotel has many advantages, but also means that we can not provide such a large parking lot.
This is why we recommend to all our guests to make a reservation for parking in advance.
Please report any issues promptly to the receptionist, our team will endeavor to solve any of your occurring problems as fast as possible.
We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities.
Best regards
Family Sailer and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed August 10, 2018

A szobák jól felszereltek, tágasak, légkondicionáltak és összességében nagyon jó volt itt aludni. Az egyetlen furcsa dolog az volt, hogy a zuhanyzó és a mosdó a szoba közepén volt. (Ez egy ugyebár családi utazáskor és egyszobában-levéskor nem túl ideális.) Tény és való, hogy az egyik oldalon van függöny és tolóajtó, de ettől még számunkra kissé fura volt.
A reggeli roppant kiadós volt és ilyen finommal én még nem találkoztam, átlagon felüli volt.
A személyzet roppant kedves volt.

Our room was spacious, well-equipped and air-conditioned. It was great to sleep here. But it was a little bit strange that the shower was in the middle of the room although there were a curtain and a sliding door. I think it is not the best situation for a family.
The breakfast was so delicious; I have not had such a good breakfast.
The team of the hotel was really nice.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank laurel_75_bp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelSailerTeam, Front Office at Hotel Sailer, responded to this reviewResponded August 28, 2018

Dear laurel_75_bp,
Thank you very much for taking the time to evaluate our hotel!
Each feedback helps us to get to know the wishes of our guests even better.
With pleasure we have read that you enjoyed your breakfast very much. Thank you for that.
Sorry sincerely that we did not meet your taste regarding the room complete.
Nothing distracts us from disappointing your expectations.
We offer different room types in our hotel. From modern rooms with glass shower over traditional rooms with marble bathroom
and new renovated rooms with separate bathroom. You can have a look on our website to see the different types.
We hope you will give us, the team of Hotel Sailer, another chance to convince you of our qualities.
Best regards
Family Sailer and team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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