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All reviews the main train station playing room modern hotel top floor interconnecting door public transport hub usb ports quality ratio great hotel internet speed buffet breakfast was very good belvedere palace nice gym big tv front office staff fitness area accor hotels
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Reviewed April 1, 2018

Booked this hotel for its convenience to the train station for an early morning departure. Very impressed with the stylish room and the excellent food served in the lounge. The staff were also very helpful.

Stayed: October 2017
Thank PutOnShoesGoNow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded April 4, 2018

Thank you very much for taking the time to review your stay at our hotel.

We are very happy that you were satisfied with our hotel and our service and hope that you will visit us soon again.

Your sincerely,

Thomas Wacker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 30, 2018 via mobile

We stayed here for 2 nights starting our tour in Europe , we are family of 2 adults and 2 kids and was very important for us to stay in one room, Novotel was a great choice and we were not disappointed at all, staff are all young (young at hear)and active , breakfast was great and kids loved it.Rooms were very clean and functional and location is 15 mints walk to city centre and 2 minutes walk to main station where you can pretty much go everywhere.

City closes by 6pm :-( you can do nothing with family after 6pm!!

On the day of check out , Houskeeping knocked the door twice before 10am asking us when will we check out!! Though check out time is 12 noon and seem they wanted us out as soon as possible , didn’t like this at all.

Stayed: March 2018, travelled with family
1  Thank Mohamed E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded March 31, 2018

It was our pleasure to have you and your family as our guests. Thank you for the positive review and please excuse the inconveniences regarding our housekeeping. I will discuss this topic with the responsible department manager and we will readjust here.

We are looking forward to welcome you again if you are going to Vienna for another time! And then, please do not hesitate to ask our reception team regarding activities or sightseeing in Vienna. We kindly assist you!

Yours sincerely,

Thomas Wacker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 29, 2018 via mobile

The hotel is brand new and located in a new area in Vienna. It’s very clean, great view, and the location is very good. You can reach any place in vienna from the train station.

The breakfast buffet is good, but not exceptional.

Stayed: March 2018, travelled on business
Thank Adaaboul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded March 31, 2018

Thank you very much for taking the time to review your stay at the Novotel Wien Hauptbahnhof.

We are very happy that you were satisfied with our hotel and our service and would be very pleased to welcome you again if you are going to Vienna for another time.

Yours sincerely,

Thomas Wacker
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed March 28, 2018

Spend to nights in march. Quick and easy check in, very Nice room spotless clean. Yes there are Some building activities in the neighborhood but the room is quiet. Window van be opened. Very Nice shower with big fluffy towels. Stones throw away to Hauptbahnhof very easy acces to city s excellent public transport system. You van also easily walk to Belvere Palace. Very friendly staf and excellent breakfast. Would def. Recommand.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Simone R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded March 28, 2018

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us.

As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and for the recommendation. We would be very pleased to welcome you again hope that our services will ensure another rewarding and enjoyable visit with us.

Yours sincerely,

Thomas Wacker
General Manager

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Reviewed March 17, 2018 via mobile

This hotel is in a very convenient location - easy to get to/from the airport and to/from the sights. Accommodations were clean and modern. Staff was friendly and helpful. Breakfast had plenty of variety. The central train station nearby also has shops and restaurants. Would definitely stay here again on my next visit!

Stayed: February 2018, travelled with friends
1  Thank debbiedot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
H8565NK, Manager at Novotel Wien Hauptbahnhof, responded to this reviewResponded March 18, 2018

Thank you for staying with us at the Novotel Wien Hauptbahnhof and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours.

On behalf of my team, I would like to thank you for the stellar review. We are very happy that you will visit us again - we hope that will be soon.

Yours sincerely,

Thomas Wacker
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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