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“A pinnacle of excellence” 5 of 5 bubbles
Review of Hotel Bristol Vienna

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Hotel Bristol Vienna
Ranked #24 of 367 Hotels in Vienna
Certificate of Excellence
New York City
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“A pinnacle of excellence”
5 of 5 bubbles Reviewed 2 March 2012

The epitome of gracious elegance, even beyond our expectations as first-time visitors. Comfortable room on the fifth floor, facing the quiet street to the north toward the cathedral tower, a glance left to the Opera House. It took a while to figure out how the light switches worked. Concierge service was immensely and cheerfully helpful, both in advance of our arrival and throughout our stay (for Lippizaner and concert tickets, restaurant reservations, travel directions). Didn’t have any meals at the hotel except one breakfast; found the second-floor dining rooms where breakfast is served to be a bit tired and nondescript; could be done up nicely to evoke a coffeehouse/café ambiance. I’ll never be fully comfortable with a duvet, but that’s the price I pay for loving to visit Europe. Can’t comment how the bedrooms compared to the other “big three” hotels (Imperial, Sacher) but the public rooms on the ground floor are much more sedate, bright, and logically laid out than the two others seem to be.

  • Stayed December 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Hentyfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 7 March 2012
Dear Madame / Sir, thank you for your review posted on Trip Advisor. It is a pleasure to read that you had a wonderful stay at the Hotel Bristol. We will look into your comments regarding breakfast, however allow me to add that the breakfast was served only during the Festive season last December on the first floor. Usually breakfast is being served at our main Restaurant 'Korso'. It would be a pleasure to welcome you back in the future!
Kind regards, Gerald R. Krischek - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,244 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (256)
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English first
Dallas, TX
Level Contributor
213 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 bubbles Reviewed 17 February 2012

Our experience at The Bristol was amazing. The hotel has so much charm. The lobby is gorgeous and the rooms look like they are out of a 17th century period piece. The minute we walked in the door (held open by the helpful and friendly doorman) we knew we had picked the right hotel. We had a car rental and my husband was dropping me and our luggage off so he could go and return the rental car. The doorman informed my hubby they could return the car for us. Ummm...how amazing is that? A-MAZE-ING.

The hotel is in such a good location. Everything at your fingertips...walking, public transportation, book stores, restaurants, shopping.

The concierge and staff (as mentioned above) were top notch. They were ready to jump at your every whim. The concierge assisted us with concert tickets, tourist attraction tickets, and public transportation tickets. He had great recommendations and getting around the city was so simple with his help. We honestly didn't have to think about a single thing. It was all taken care of...worry free. This is, by far, the best hotel I've ever stayed at.

  • Stayed March 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TexasGingerbread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 21 February 2012
Dear Madame, Sir

Thank you for your review posted on this web site. I am delighted to read how much you enjoyed your stay at our hotel. It makes us very proud to receive such great comments about our staff. We would be delighted to welcome you back in the not too distant future.
Kind regards, Gerald R. Krischek - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 1 February 2012

For Christmas my wife and I stayed at the Hotel Bristol. Its an old Hotel once frequented by King Edward and U.S . President Teddy Roosevelt. It has perfect location. Next to the Opera House, on the edge of the historic section. Whereas the Grand Hotel Wien next door is white with high ceiling,mirrors, and windows, the Hotel Bristol is more homey. The walls are covered with cherry wood, victorian era wall paper, and portraits of individuals, some of whom are not particularly attractve. As you pass from the front desk, you enter a parlor with a huge Christmas Tree, couches and chairs. Next you enter the bar room. There is a short bar for 6 patrons. The walls are wooden. There is a couch and a few stuffed chairs with coffee table. The bar tender, a friendly Austrian with gray mustache poured us many drinks as we spoke with the other guests. A young couple from Moscow and an american ex pat musician soon to be wedded. We were offered free nuts and crackers. I thought, "This must be how King Edward and Theodore Rooseverlt did it in 1907."

The next morning I woke up and looked at the bill. My wife and I apparently consumed $336.00 of alcohol. I quickly discovered the reason. Each mixed drink ( Rum and Coke, Beafeater and Tonic ) was $21.00. I got dressed and exited the building only to discover that 40 feet rectly in front of the Hotel entrance is a Falafel stand that sold 2 ouince bottles of liquor for only $4.00 each. I immediately purchased 20.

Room Tip: Make sure you ask for roomwith a view. The mezzanine rooms have no views.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Rick F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 3 February 2012
PRICING IS IN LINE WITH OTHER 5 STAR HOTEL BARS IN THE AREA
Dear Sir, thank you very much for your review posted on this web site. The feedback of our valued guests is extremely important to us. Thank you for the nice description of the atmosphere of our hotel. The Bristol is indeed a rare testimony of the Fin-de-siècle style of the Vienna in the early 1900's and was home to many of the city's most distinguished visitors. With regards to your comment on our Bar pricing, kindly note that (without knowing what exactly you consumed) our pricing is in line with the one of comparable hotel bars in our area. Thank you again for your comments! Kind regards, Gerald R. Krischek - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed 24 January 2012

The Hotel Bristol was fantastic. We stayed here in December and just loved our beautiful suite overlooking the opera house. Not only was our room wonderful- the staff was top rate. The front desk staff were very pleasant and helpful. The Concierge helped secure dinner reservations at a restaurant that was completely booked before we even arrived, which was so appreciated. The morning after arriving, I decided that I wanted to see the Lipizzan horses. Again, the Concierge came to the rescue and found us two seats in the imperial box for the following day. I couldn't have been happier with the service provided. We didn't dine at the hotel but did have wine in the bar on two occasions. The bar area was very nice and comfortable, with a combination of locals and tourists relaxing over a coffee or drink.

My only (slight) complaint was with something that occurred on our final day. We had arranged for a late check out and left the Do Not Disturb sign on our door. We even confirmed the late check out with the front desk before leaving for the day. Upon our return, the Do Not Disturb sign was NOT on the door and the maid was cleaning our room. We obviously hadn't checked out-- luggage and garments were still in the closet! The maid was cleaning the bedroom and separating the beds. She made no attempt to leave when we entered, and then we had a language problem (not her issue at all- I am the one who doesn't speak the local language after all). I showed her the Do Not Disturb sign, and she STILL didn't leave. My husband finally used some international sign language, like pointing to the door, to get her to leave. I don't consider myself high maintenance, but I was very annoyed about this. When we checked out, my husband mentioned our issue to the front desk. The man we spoke with apologized, said that he had personally called housekeeping that morning to inform them of our late check out and was actually embarrassed (his words, not mine) that this had happened. I think this again shows the high quality of service at the Hotel Bristol. In many hotels the front desk staff would dismiss customers' complaints, but this was not the case here. I was impressed.

Lastly, the location of the hotel is amazing. The only taxis we took all weekend were to/from the airport. We were able to walk to every tourist destination we wanted to see!

  • Stayed December 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NoraNJtoLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 30 January 2012
Dera Madame, Sir,
Thank you for your review posted on TripAdvisor. Your feedback is much appreciated - it helps us to constantly review and monitor our service levels as well as if our offerings meet our guests’ needs. I appreciate your kind comments regarding our service. It is extremely important for us to provide the highest possible service to all our guests at all times. I am also grateful for your insight on the housekeeping incident with the Do not disturb sign. I will follow up with our executive housekeeper to ensure that something like this will not happen again. Thank you for mentioning this. Thank you also for commenting on our central location. It would be our pleasure to welcome you back in the not too distant future. Kind regards, Gerald R. Krischek / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
93 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 23 January 2012

The Bristol is a reasonably priced luxury hotel. The gym is really nice--good equipment and a nice view. The rooms are spacious. The front desk is friendly and helpful. And the bar is cozy and full of Austrians as well as foreigners which gives it a nice home town bar feel. The hotel is incredible convenient to all the major locations: across from the opera house, the main shopping street Karntnerstrasse is around the corner, the Hapsburg in city residence a couple of blocks away as are museums. I have stayed at many of the luxury hotels (Grand, Imperial, Sacher) in Vienna. I would pick the Bristol above all but the Sacher (which I love, but is usually more expensive.)

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lenorenewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 24 January 2012
Dear Madame / Sir - thank you for your review posted on this site. It is a pleasure to read that you prefer our hotel over the other historic 5 star properties in our vicinity. Being located opposite the State Opera House the Bristol has arguably the best location in town. We try hard to provide a balanced experience for our guests at all times. We are looking forward to welomce you back in the not too distant future! Kind regards, Gerald R. Krischek - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Russia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 22 January 2012

Central placed, near Opera is the best for shopping, walking, excursion. We have suite it is very luxury with 2 rooms with Opera view. Service is very good, staff are friendly and helpfully. We stayed here the second time, and both times it was the best experience for us. You could choose type of breakfast continental, buffet.

  • Stayed January 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chennimari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 24 January 2012
Dear Madame / Sir,

thank you for your review posted on Trip Advisor. It is a pleasure to read that you enjoyed your recent stay with us and it is great to see that you are a repeat guest! Please visit us soon again! If there is anything we can do to make your stay even more enjoyable please do not hesitate and let us know!

Kind regards,
Gerald R. Krischek - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 20 January 2012

Stayed here in late Nov. 2011 on a business trip. Was pleasantly suprised with how central this hotel is - right next to the Opera and very close to all the shopping and sites around Stephensdom. The service is very good and the hotel has an old-world ambiance to it. Sure its' an older hotel, but the standard room I had was very spacious - replete with a front vestibule, very large bathroom with marble fittings, and a hallway leading to a decent-sized main bedroom that had lots of closet space and a comfortable bed. The amenities like the TV, minibar, bathroom were all of high standards, and there's definitely and Old World charm about this hotel.

I would add that the front desk and doormen all seemed to be very nice and although reserved in a typical Austrian way, went out of their way to be helpful, wish you a good day, etc.

I would say it's one of the more classic 4-star hotels, and given the price I paid and location I think it would be hard to beat. I would definitely stay there again. A lot of my colleagues stayed at the Radisson Blu just down the street and said although similarly priced it was not as nice a place to stay and service was a bit lacking so would choose this hotel over that one for sure.

  • Stayed November 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Johnny_C_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BRISTOL_VIE_GM, General Manager at Hotel Bristol Vienna, responded to this review, 24 January 2012
Dear Madame / Sir,

thank you for your review posted on Trip Advisor. It is a pleasure to read that you were very happy with your room and our services provided. Thank you also for commenting on our very central location opposite the Opera house in the very heart of the city. Allow me to add that the hotel originates from the turn of century with a very longstanding tradition - our first guests were welcomed in 1892! We look forward to welcoming you back to the Hotel Bristol! Kind regards,
Gerald R. Krischek - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Bristol Vienna

Property: Hotel Bristol Vienna
Address: Kaerntner Ring 1, Vienna 1010, Austria
Region: Austria > Vienna Region > Vienna > Inner City , Innere Stadt
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Family Hotel in Vienna
#12 Business Hotel in Vienna
#21 Luxury Hotel in Vienna
#31 Romantic Hotel in Vienna
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Bristol Vienna 5*
Number of rooms: 150
Official Description (provided by the hotel):
Luxury Hotel Bristol Vienna is located right next to the Vienna State Opera and has been an inspiring meeting point for Vienna's cultural and business life for around 120 years. Opened in 1892, the hotel still serves as a living example of Viennese charm and is famous for its personalised service and even offers a specialised service for those who wish to bring their pets along. Let the Luxury Collection Concierges be your guides to Vienna. They will gladly give you valued tips of places for inspirational encounters and experiences. ... more   less 
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Also Known As:
Bristol Hotel Vienna

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