Vienna was experiencing an unexpected tourist influx in what is usually a "down time" between the summer peak and the Christmas/New Year season. So even the Sacher was very, very full while coping with renovations. Did this have an adverse on the guest experience? NO. The hotel functioned as the well oiled machine it is.
Check-in efficient; lifts came quickly; the room (on the top storey) was beautifully appointed with all facilities to hand , including a daily treat! The Concierge was magnificent, dealing with everything from collecting opera tickets, posting mail, helping us to understand the public transport system and organising the on-line check-in for our flights.
The breakfast was as lavish as ever with excellent staff and gracious surroundings. Even on a morning when a large group all swooped down for breakfast simultaneously and something approaching a queue began to form the whole situation was dealt with so professionally it was hardly noticeable.
When one guest with a heavy cold saw fit to blow his nose into the pristine white table linen how did they cope? Well, they seemed to ignore what was going on, but the repellent consequences were smartly whisked away discreetly and the table re-set.
Service like this is of the highest calibre, and worth every penny of the hefty price-tag.More