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Mercure Wien Zentrum
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Reviews (1,588)
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473
794
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All reviewsgreat locationrubber duckprivilege roomairport buscentral locationwalking distancetwo metro stationsbathroom doorfree mini barrooms are smallst stephens cathedralstreet noiserestaurants and cafesu bahnfree wifiminute walkthe hotel is clean
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5 - 10 of 1,588 reviews
Reviewed 3 weeks ago via mobile

We stayed here at the beginning of March staff were really polite and friendly. Rooms were of a very clean standard and all mod cons. Hotel is in a good location close to the metro station - so easy to get around the city and all the main tourist attractions. Would highly recommend this hotel.

Stayed: March 2018, travelled as a couple
Thank coldan85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 3 weeks ago

Dear Mercure Guest!
Thank you for choosing Mercure Wien Zentrum as the place to stay when visiting Vienna.
It was such a pleasure having you with us and we are pleased to learn that you enjoyed your stay so much and the team were able to make you feel welcome, from arrival to departure.

Thank you for you recommendation to other travelers. We appreciate it!

Do not hesitate to contact us directly for your next booking.

Kind regards

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We found at the hotel the most friendly and polite stuff.
The location was excellent for us. Walking distance to everyware.
The room was very clean, breakfast with great selection (although the area a bit small). Next time we will choose again that hotel.

Stayed: March 2018, travelled as a couple
Thank Ori R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 3 weeks ago

Dear Mercure Guest!
A big thank you for your nice feedback regarding your recent stay at Mercure Wien Zentrum.
What a pleasure to know you were thrilled from the kind guest service of our hotel staff. Our staff take pride in all they do and it is always motivating for them to receive such kind comments as yours.
We are so glad that you had such a lovely time at the hotel and felt well taken care of.

Hearing a guest plans to return is the best compliment we can receive.

Warm regards

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

First impressions count, and the friendly and efficient check-in process set things up for a great two-night stay.

Nothing was a problem with helpful responses to my requests for iron and so on. A big bottle of free water was a welcome surprise in the room too. Cleanliness and quietness were first-class, and the location is excellent. Breakfast selection was good, and I had one room-service meal which was really tasty, and delivered quickly.

Sometimes long waits for the elevator (there are only two of them), but a small gripe as overall this was a terrific hotel and one I would happily book again.

  • Stayed: March 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Jay E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 4 weeks ago

Dear Mercure Guest!
Thank you for this amazing feedback regarding your recent stay with us at Mercure Wien Zentrum.
We are thrilled that you had such a lovely time at the hotel and felt well taken care of. It is wonderful to hear that you enjoyed the free amenities in your clean room, the great city center location and our rich breakfast buffet.

Hearing a guest plans to return is the best compliment we can receive, we already looking forward to your next visit.

Warm regards

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Me and my partner stayed at this hotel for 1 night. We stayed in a Standard Double Room which was very nice, comfortable and clean. Staff at reception were also lovely and very welcoming.

Location is great if you would like to be within good walking distance to sightseeing like St. Stephen's Cathedral and Hofburg Palace. Also good location for shopping!

Stayed: March 2018, travelled as a couple
Thank travelwithchels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 4 weeks ago

Dear Mercure Guest!
Thank you for having taken your time to review your recent time at Mercure Wien Zentrum.
We are glad you had a pleasant stay with us and you especially enjoyed your cozy room and the kindness of our hotel staff.
You are right, if you want to explore the city center there is no better starting point than our hotel.

We appreciate your feedback and look forward to your future visits!

Kind regards from Vienna

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We stayed at the Mercure Wein Zentrum for a short break of three nights and loved its location, friendly staff and comfortable rooms.
Walkable from the City Airport Train stop in the centre of Vienna or you can catch a subway train to a nearby stop.
Most of the sights are nearby so is in a perfect central location.
We had a lovely large room, walk in shower, desk by the window overlooking the street where you could watch the world go by.
Lovely food for breakfast and we ate twice here in the evenings. We can never resist a Club Sandwich!
Would recommend and would stay here again when we next visit Vienna.

Stayed: March 2018, travelled as a couple
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KAllabauer, Leiter Gästebetreuung at Mercure Wien Zentrum, responded to this reviewResponded 4 weeks ago

Dear Mercure Guest!
Thank you for your very good feedback regarding your recent stay at Mercure Wien Zentrum.
We are happy to know everything was to your satisfaction and you enjoyed your stay so much and the team were able to make you feel so welcome, from arrival to departure.
Hearing a guest would definitely return to us is the best compliment we can receive.

Best regards

Kerstin Allabauer
Front Office Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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