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All reviews opera house quiet side street excellent hotel karlsplatz station breakfast buffet city centre sparkling wine within easy walking distance quiet location minute walk breakfast was amazing would highly recommend this hotel main attractions state opera old world charm beautiful city wonderful stay
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Reviewed October 12, 2018

We booked three nights in one of the Kaiserhof's suites. The hotel is a very short walk from the Karlsplatz tube station and is situated in a quiet side street. The front of the building is impressive as is the interior.
We received an extremely friendly greeting on arrival and the check-in process was completed very quickly.
The suite had plenty of space with a decent size separate seating area - all the furniture was clean and comfortable. The bathroom had a whirl-pool bathtub and a separate shower cubicle. The bed was very comfortable and included decent pillows. Our room was on the rear of the hotel - there was no noise whatsoever - which meant we were able to leave the windows open all night.
The rooms are air-conditioned although during the first week in October, opening the window was sufficient.
The hotel as a very large breakfast room plus a few extra tables in a separate area with roof lights - can't explain it very well so best to look at the picture on the hotel's website - it's a very pleasant environment in which to have a leisurely breakfast. The buffet breakfast was extensive with fresh tea/coffee available to order and delivered to your table.

The Kaiserhof bar is equally inviting and is complimented with the brilliant barman, Sanjay. Such a lovely chap - he's the sort that just makes your stay feel that bit more special.

To summarise, this is an up-market hotel, lots of traditional character and some of the best staff we've met in a long time.

Definately worth a return visit.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Service
2  Thank dmg31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded October 14, 2018

Dear Man Cheong,

thank you very much for taking time to comment your stay at the KAISERHOF WIEN. IT is great to read that you enjoyed your stay at the
KAISERHOF WIEN. Your compliment is important to us and we appreciate your feedback. We look forward welcoming you back again at the KAISERHOF WIEN one day!

Kind regards
Yours KAISERHOF Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed October 8, 2018

Very nice hotel which is full of character and imperial charm. Quiet location within easy walking distance to the opera house and city centre. Our room was light and airy and very comfortable. Everything was lovely and clean with a decent hairdryer and nice toiletries. Restaurant was good, again light and airy with plenty of cloice for breakfast. Nice touch were the trays of fresh honeycomb and do try the strawberry dumplings! The main asset of the hotel however are the staff on reception - so welcoming and friendly! Thank you Kaiserhof for a very comfortable and pleasant stay

Stayed: October 2018
3  Thank Sommervillerelative
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Verkaufsleiter at Hotel Kaiserhof Wien, responded to this reviewResponded October 14, 2018

Dear Sommervillerelative,

thank you very much for taking time to comment your stay at the KAISERHOF WIEN. We appreciate your compliments and your feedback and we look forward welcoming you back again at the KAISERHOF WIEN one day!

Kind regards
Yours KAISERHOF Team

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Reviewed October 3, 2018 via mobile

We stayed here this summer for two nights. Our room was beautiful. The location was perfect for a neighborhood feel while being close to all. Everyone in the hotel was so kind and helpful. Breakfast was excellent, a perfect way to start each busy day. Sadly we had only booked two nights and our stay was too short. If we go back to Vienna, we know where to stay!

Stayed: July 2018, travelled as a couple
3  Thank Land2Sea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Leiter Öffentlichkeitsarbeit at Hotel Kaiserhof Wien, responded to this reviewResponded October 4, 2018

Dear Land2Sea,

thank you for your feedback and great rating. It is incredibly wonderful to read this comment.

We are delighted for your return.

Thank you for beeing your host.

Best regards

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Reviewed October 3, 2018 via mobile

We had not been to Vienna before and wanted a hotel not too far from the centre but quiet
The Kaiserhof fitted the bill beautifully!
Accommodating staff,beautiful rooms and an excellent breakfast to start the day.
Thoroughly recommended and would go again!

Stayed: October 2018, travelled as a couple
2  Thank 834phild
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Leiter Öffentlichkeitsarbeit at Hotel Kaiserhof Wien, responded to this reviewResponded October 4, 2018

Dear Phil D,

thank you so much for your great feedback. Always great to get 5 points of 5.
Thank so for finding this wonderful words for our hotel and the Kaiserhof Team.

Thank you for coming back. We can hardly wait.

Best regards

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Reviewed October 3, 2018

Sanjay (the best Barman ever) has been a barman on 7 Continents! He is a delightful professional and made our time in Vienna very special. Wonderful Hotel and centrally located! Morning breakfast alone was worth the stay at this hotel...

  • Stayed: September 2018, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Rich M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HOTEL_KAISERHOF_WIEN, Leiter Öffentlichkeitsarbeit at Hotel Kaiserhof Wien, responded to this reviewResponded October 4, 2018

Dear Rich M,

thank you so much for your feedback. Thank you so much for your rating. Great, that our Barman Sanjay made your time very special and you had a wonderful in our Hotel Kaiserhof.


We are looking forward to your return.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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