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Reviewed September 19, 2018

This hotel has a very good location, downtown the city, nearby the Stephan Dom, and in a walk distance from the Opera House. Prices are a little expensive if you think in terms of accomodation, but if you think in terms of location prices are affordable. There are many different restaurants on that area. Rooms are very small, and the safebox did not work in my room. The hotel offer a transfer to the aiport in a executive car and the price is the same as if you take a taxi. Good service.

  • Stayed: August 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
1  Thank L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Direktion at Graben Hotel, responded to this reviewResponded September 25, 2018

Dear Guest,

Thank you very much for taking the time in describing your stay at our Graben Hotel.

We are very pleased to read, that you enjoyed your stay, but we are very sorry to hear that your safe box did not work in your room.
We would kindly ask you to inform our reception staff next time, so that we can fix the problem for you immediately.
We really hope that we have the chance to welcome you again at our house and remain,

with best regards,
The Kremslehner family on behalf of the Graben Hotel team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed September 14, 2018

We stayed 4 nights at the Graben, and it was just what we wanted. Right in the heart of the city, and most mod cons. Breakfast was continental, with large choice of cereals, fruit, cheeses, bread, meats, etc. and a couple of hot items. Service at reception, dinner, and especially at breakfast was excellent. The only small flaw: It was a pity that the only English-language TV was the US channel CNN (which is 90% about Trump) (I don't count CNTV which is appalling) - they really should get the BBC channel working.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Oxon77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Inhaber at Graben Hotel, responded to this reviewResponded September 17, 2018

Dear guest!

Thank you for choosing our Graben Hotel for your recent visit to Vienna and for the 5 star rating. We thank you for your input regarding BBC and we will check if we can add it to our programs.
Looking forward to having you with us soon again,
your family Kremslehner on behalf of your Graben team

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Reviewed August 12, 2018

The best thing about this hotel is the fabulous central location just near Stephansplatz. So easy to get to from the airport by train and then underground to Stephansplatz which is literally just round the corner. Plenty of bars & restaurants very close. Great aircon. Staff were very friendly and helpful with directions, looking after luggage and booking tickets. The hotel was nice and facilities were as stated however for us this 4 star hotel could be improved by having tea & coffee facilities in the room, more English TV , more coverage at the windows, more hot choices at breakfast and a bar. We had a superior double room on 7th floor at front of hotel. There were only blinds on windows which did not make room dark enough for us. Too much light entered the room early and woke us up. Large breakfast buffet but hot breakfast items limited to scrambled eggs & sausages. Boiled eggs were available and a toaster to make your own toast. No bar. We ate in the restaurant only on one evening and really enjoyed it but did not return. On another evening we wanted just a drink and they would not serve us a drink unless we ordered food. The waiter even pointed us across the street. We thought perhaps hotel resident guests could be offered drinks only in the reception area.

  • Stayed: July 2018, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Janet O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Graben Hotel, responded to this reviewResponded August 13, 2018

Dear Guest,

we really appreciate you taking the time to send valuable comments about your stay at our Graben Hotel, especially for mentioning our great customer service and we are really sorry to hear, that not all our services exceed your expectations. With each guest comment received we strive to put into effect those suggestions that will make our guest’s stay with us a more pleasing and memorable. Once again, thank you for taking the time to post about your accommodations experience and we hope to have the opportunity to host you again.

The Kremslehner family on behalf of the Graben Hotel Team

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Reviewed July 16, 2018 via mobile

Fantastic value in a hotel & such a central location! The rooms were basic but clean & comfortable with a modern bathroom with shower. The breakfast in the morning was a bonus & the bonus of walking out of your hotel into Stephenplatz was amazing.

Stayed: July 2018, travelled with family
Thank jad745
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Manager at Graben Hotel, responded to this reviewResponded July 19, 2018

Dear Guest,

thank you so much for your feedback on tripadvisor, we appreciate all your comments that will certainly encourage other readers to stay with us!

Looking forward to your soon return visit.
The Kremslehner family on behalf of the Graben Hotel Team

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Reviewed July 15, 2018

We've stayed here in May via British Airways tours.

The hotel was in the city centre of Graben very close to underground train and to all sight seeing you will be interested to visit.

The rooms were small,oudated and still using keys like your home keys,aircon don't work properly and if you are big persons I don't know if they have other bigger rooms you may squeeze yourself here .With all honesty on our first night we just want to get another hotel but decided to stay as we are mostly out of the hotel and doing tours.

We did not enjoy breakfast as no much choices but for some who like cereals, breads and cold cuts this might appeal to you.

This hotel is ok if you will be staying for a day as its close to everything but the comfort is bit a question I rather be booking another hotel nearby Graben next time.

  • Stayed: May 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank romf315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FamilieKremslehner, Direktionsassistenz at Graben Hotel, responded to this reviewResponded July 24, 2018

Dear Guest,

First of all I would like to thank you very much for taking the time and posting a review of your last stay.

We are terribly sorry to hear, that you did not like the room, you were assigned to. Unfortunately you did not come to complain at our reception. Of course we would have proposed to you another room, if we would have known about your disappointment during your stay.

Anyway, we want to point out, that the rooms at Graben Hotel are mainly furnished with Art Nouveau and period furniture, and respect the strict guidelines of a traditional 4* city hotel.

We are as well sorry to hear that you did not enjoy our breakfast.
We have a lot of Viennese clients coming only for the breakfast in our Hotel, as we propose a rich buffet with fresh food and a large variation of everything what should be offered for breakfast. Our breakfast responds not only the strict 4* Hotel guidelines but also the prospects of our loyal clients.

We hope our statement proves helpful to you and remain in the meantime,
with best regards from Vienna,
The Kremslehner family on behalf of the Graben hotel

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