I was part of a large group that stayed recently, check in was a little hectic but with so many people that is always going to be an issue, especially when the lift is small. I think it was hit or miss with the rooms. We were pleasantly surprised by our room which was large and clean. The only downside was there was a large stain on the ceiling (from a leak from bathroom above I suspect), which did look unsightly and was badly patched up. The repairs that have gone on are to a substandard and would recommend the hotel check on any repairs done and not allow bodge jobs repairs. Other members of our party was not so fortunate and had poor rooms, and as someone stated in another review it appears as the further you go up the worse it got. The TV did not work in our room but to be fair was quickly rectified, although the picture quality was poor (no digital signal, analog only). The dining room was also a hit and miss affair. The first night was strange, the food was very good, but the service very poor, and although some of the staff had poor English there is no excuse for rudeness. When one of or party complained to the waitress (I suspect it was “Helga”) that he and found a hair in his dinner (which he had, I saw it), the reply was “I don’t know who’s it is” which may be correct but not really the response that was required. Fortunately for the rest of our trip we were on another table which was served by a very polite happy waiter who was great. The meal times are odd, the dining room cannot accommodate everyone at the same time so they have a very strict timetable which can and did cause issues. On a more positive note the Barman was great and had a good sense of humour, and the in house quiz went down very well indeed. So for some of our party it was good hotel with no issues for others it was not so, very hit and miss which makes it difficult to rate.
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