Met by concierge James Lazarides who welcomed our party to the Grand and advised us where to go. James was extremely accommodating and engaging, taking the time to tell us about the history of the hotel. We found this very interesting particularly as 2 of our party were visiting from Australia and were keen to learn about the building. The food was plentiful and delicious. The staff who looked after us, particularly Lily and Harry, were friendly,courteous and very helpful. We would highly recommend a visit to the hotel and definitely the afternoon tea.

We were just passing and popped in the bar for a drink and snack. We were looked after by Etienne. What a fabulous member of your team. Friendly, chatty and looked after us so well! We were impressed by his cocktail making skills and he made a fab Kir Royale .

Superb. One night stay for an anniversary. Staff are all fantastic, can’t do enough for you, without being pushy. Special thanks to Matthew who was a star.
Spa is glorious. Shame there is no sauna but the treatments were amazing. Skin feels soft.
We dined in the Mirabelle, food was exquisite with excellent service,