Apple and Judy provided excellent, thoughtful, and kind help with reservations, and Harry provided absolutely outstanding service, going above and beyond to serve us cocktails and organise our dinner. Thank you, everyone. We had a wonderful time and very much appreciated the beautiful cocktails and plant-based menu.
Thank you for your complimentary review. We are delighted you had such an enjoyable time. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.
We do hope we can welcome you again.
With kind regards
Samantha Browning - PA to GM
The rooms are very dated. I didn’t expect the rooms to be modern but the rooms are VERY basic for the price you pay.
The afternoon tea as ok.
The sandwiches had been made earlier so was dry.
The chairs in the sitting room were appalling . There was dark blood over the chair my mother was in. Had to put a napkin over it to stop us being put off our sandwiches. Did inform the waitress.
They did cater for vegan so that was a plus.
Thank you for your feedback. We are sorry to learn that certain aspects of your stay fell below expectations. We can confirm that the Hotel is undergoing refurbishment with investment in the building constant. We do have a number of bedrooms now having been refurbished, and of course this is ongoing.
We are also currently working through a refurbishment program of our public areas. We can confirm that chairs with any staining are removed and cleaned on a regular basis. We are not aware of any furniture having a blood stain. We have however addressed the same and believe this to have been hot chocolate. We sincerely apologise for the impact this would have had on your visit. As this was mentioned to a member of staff this chair should have been removed and replaced immediately. We are sorry we let you down on this occasion.
We do hope this has not marred your overall experience and that we may welcome you again.
With kind regards
Samantha Browning - PA to GM
Met by concierge James Lazarides who welcomed our party to the Grand and advised us where to go. James was extremely accommodating and engaging, taking the time to tell us about the history of the hotel. We found this very interesting particularly as 2 of our party were visiting from Australia and were keen to learn about the building. The food was plentiful and delicious. The staff who looked after us, particularly Lily and Harry, were friendly,courteous and very helpful. We would highly recommend a visit to the hotel and definitely the afternoon tea.
Thank you for your feedback. We are delighted you had such an enjoyable afternoon tea. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.
We very much look forward to welcoming you again.
With kind regards
Samantha Browning - PA to GM
We were just passing and popped in the bar for a drink and snack. We were looked after by Etienne. What a fabulous member of your team. Friendly, chatty and looked after us so well! We were impressed by his cocktail making skills and he made a fab Kir Royale .
Thank you for your feedback. We are delighted you had an enjoyable time. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding.
We do hope we can welcome you again.
With kind regards
Samantha Browning - PA to GM
Superb. One night stay for an anniversary. Staff are all fantastic, can’t do enough for you, without being pushy. Special thanks to Matthew who was a star.
Spa is glorious. Shame there is no sauna but the treatments were amazing. Skin feels soft.
We dined in the Mirabelle, food was exquisite with excellent service,
Thank you for your complimentary feedback following your stay for your Anniversary. Our Team pride themselves on delivering the very best of experiences to our guests and to hear we have achieved this is always so rewarding. We are pleased you enjoyed your treatments and dining experience.
We do hope we can welcome you again.
With kind regards
Samantha Browning - PA to GM
