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angelafarrance
Hastings, United Kingdom

Lunch date with mum

Review of Hydro Hotel
5.0 of 5 bubblesReviewed 4 weeks agovia mobile
Bought my mum for lunch today, excellent friendly service, it’s so lovely sitting in an air conditioned conservatory it makes so much difference, the views were beautiful today. We had a light lunch and it was super tasty. We had a great time.
Date of stay: June 2024
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this review
Responded 4 weeks ago
Dear Guest Thank you for your review. Since installing air conditioning in the conservatory earlier this year many guests have commented how nice the temperature is on warmer days. I will certainly convey your praise to the team and look forward to welcoming you back to the Hotel in the near future. Best wishes Jonathan Owen
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (1,965)
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Traveller rating
1,290
436
142
59
38
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Reviewed 4 weeks ago via mobile

Fantastic! My second review of this hotel but if it helps fellow travelers then it’s worth it.

This hotel is one of the best overall I’ve stayed in and I’ve been fortunate enough to travel all over the world.

I honestly can’t fault this hotel. The service is second to none. The rooms immaculate, I decided to have room service for breakfast this time and the food was perfect. Arrived just when I requested. The gardens and inside are very well kept. The people running this place and 100% on it.

I did not pay for a sea view but this time have been fortunate enough to get a room with a view.

Don’t second guess. You will not be disappointed here.

Date of stay: June 2024
Trip type: Travelled solo
Thank Candy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this reviewResponded 4 weeks ago

Dear Guest Thank you for your review following your stay the team will be so pleased to read that you enjoyed your break and found all aspects of the hotel to be Perfect! I look forward to welcoming you back to the Hydro hotel in the near future when I can assure you of our very best attention. Best wishes Jonathan Owen

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Reviewed 4 weeks ago via mobile

Family meal for 25 .... can't really fault the location, the staff, the choices of food, the service all very good.... For me the food was just ok.. pork chewy, the beef was too as my, what is it with cold hard vegetables.... custard wasn't great either...

Room tip: Parking was OK, but need some luck
Date of stay: June 2024
Trip type: Travelled with family
Thank tickers24
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review and best wishes for the birthday guest from all the team. Thank you for your constructive feedback which I will share with the team. Best wishes Jonathan Owen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed June 7, 2024

We stayed as part of a larger group 20+ with a mixed range of age groups over a couple of nights to celebrate a family wedding nearby. The hotel were very accommodating for our elderly guests and gave us a separate space for the post wedding breakfast to enable everyone to sit together. The Wedding couple were upgraded to the honeymoon suite and had great views from the room. One of our elderly relatives was staying in an accessible room which was very spacious with a walk in shower including an in shower seat. All rooms were clean and comfortable with complimentary hospitality tray including water and biscuits and also a nice array of toiletries. Staff were very friendly and helpful. Breakfast was delivered to the table with a choice and even with a large group, all the food arrived hot and together. We enjoyed lovely weather so could use the beautiful gardens and heated outdoor pool. Will definitely look to return in the future.

Date of stay: June 2024
Trip type: Travelled with family
Thank pikachu604
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this reviewResponded June 7, 2024

Dear Guest Thank you for your review on Trip Advisor. May I convey my teams best wishes to the newlyweds for a happy and long marriage. I will ensure your kind words are relayed to the team. I was so pleased to read the guests enjoyed all the facilities of the hotel especially our outdoor pool which is popular during the warmer months. I look forward to welcoming you back to the hotel in the near future when I can assure you of our very best attention. Best wishes Jonathan Owen

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Reviewed June 7, 2024

Afternoon tea at the Hydro to celebrate our 49th wedding anniversary. Fabulous selection of sandwiches and cake, we had to ask for a box to take cake and scones home as it was so filling. Harry and his team certainly looked after us and all the extra little touches were wonderful, a very big thank you to you all

Date of stay: June 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank hawkeye007Eastbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this reviewResponded June 7, 2024

Dear Guest Congratulations on your recent 49th Wedding anniversary celebrations. I was delighted to read that you enjoyed your afternoon tea and that Harry and team looked after you so well. I will ensure your kind words are relayed to all team and look forward to welcoming you back to the hotel in the near future when I can assure you of our very best attention. Best wishes Jonathan Owen

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Reviewed June 5, 2024

Really nice hotel. The furniture and decor is quite old but in good condition. Rooms were nice and clean. The outdoor pool is really nice, it’s small but nice and also secluded so no one can ogle. We had afternoon tea which was ok, standard. We had breakfast included and hot breakfast was served by waiting staff and not a buffet, which was nice and not had this before anywhere. Quite a lot of older people at the hotel so table service is great for them to not have to get up and carry plates back to their tables. The bathrooms were clean, the shower did not have much power but was ok. we had an issue with a noise in our room two nights in a row, we were not taken seriously at first but after are few discussions with the manager we were eventually given a refund for both nights.
Nice setting, good view of the sea from our rooms, nice grounds.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Susheela S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jonathan Owen, General Manager at Hydro Hotel, responded to this reviewResponded June 5, 2024

Dear Guest Thank you for your review and constructive observations from your stay. Please accept my apologies for the disturbed nights sleep which was resolved. I will certainly pass on your praise to all the team and look forward to welcoming you back to the Hydro in the near future when I can assure you of our very best attention. Best wishes Jonathan Owen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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