Well, I am very upset, it has to be said. I booked Room 1 - which I was told on the phone was their best room - back in early November. I also encourage two of our friends to book a room there - and they booked Room 9.
The weekend away was a surprise for my husband - he didn't know where we were going or that our friends were already there.
And what a surprise it was.
The front of the building was completely covered in scaffolding, and when Hannah greeted us, I told her I wasn't expecting that. She said it was unexpected work that needed to be done, and that the builders would be leaving in a couple of hours once it got dark.
However, when we went to our room, we discovered that there was a platform of scaffolding directly on our window sill, where builders' sandwiches, bottles of Coke, and legs were our 'stunning' view. Their conversations were our soundtrack, as was the drilling and banging.
I was mortified. I went downstairs immediately almost in tears and told Hannah it wasn't acceptable. She said there was nothing she could do and offered both her apologies and the option for us to not stay there.
But that was no option at all. Our friends had travelled four hours to stay there too and it was 3pm on a Saturday afternoon. Where could we even go?
I told her I would not be paying full price and she agreed to give me a discount. My main issue was that I had not been notified about these works taking place when I would have had time to find an alternative.
My booking had been in place for weeks, and I had received an email a couple of days earlier saying they were looking forward to seeing us and then actual text messages from Hannah herself that morning asking for our arrival time. But no mention of the scaffolding? No mention of the room with a drastically substandard view?
Equally unacceptable was the unmarked wooden scaffolding planks on the steps outside the front door, which my husband duly tripped over that night.
Also, quite shocking to discover the unmarked metal scaffolding bars at face/head height which were almost completely invisible as you walked out of the front door. Worryingly, these hazards were directly in front of a small flights of steps which led down the garden.
Clearly this was a major health and safety hazard which had not been addressed by either the scaffolding company or the hotel. Pictures attached.
The room was nowhere near as big as it the website suggested. There was a remote control for something that didn't exist. There was a Bose docking station for the old style iPods which I'm sure no one even has anymore. One of the bedside lamps had a broken stand and kept folding down onto the bed. The main light shade was wonky, and the furniture was tired. 6 tiny UHT milks, and a single biscuit. And at breakfast, when my husband asked to have fried bread instead of toast, he was told that wasn't possible, so toast it was.
This morning we checked out and, sure enough, Hannah had applied a 50% discount and the bill was now £74.50.
I was too tired to argue any further discount due to being repeatedly woken up throughout the night by the rattling sash window, and so I resignedly paid the bill.
Only now, on coming home, have I looked at the Trip Advisor reviews and deeply regret not doing so earlier.
Quite frankly, I was thoroughly embarrassed this weekend to have brought my husband to a hotel of this standard, not to mention my ill-advised recommendation of Escape to our friends, who also felt disappointed by aspects of their own room.
It was a very long journey for a very upsetting and underwhelming weekend escape for everyone involved.
As we were packing the car, one of the breakfast staff walked past us down the drive to put rubbish in the big bins, and one of the builders wolf whistled her as she went.
You know, if I had wanted to stay at a building site, I'm pretty sure I could have done so for way less than £74.50.
- Official Description (provided by the hotel):
- Llandudno's highly acclaimed & leading contemporary boutique bed & breakfast hotel offering exclusive, stylish and luxurious accommodation in a unique Victorian ... more less
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- Also Known As:
- Escape Boutique Bed And Breakfast
- Escape Boutique Hotel Llandudno