Booked a 7 day all inclusive with National Holidays, just got back. Feel a bit misled by this holidays description, not actually 7 days as both first and last days spent travelling are included with of the 3 trips out being a 2 hour stop in Chester on the way home. The driver who took us there was fabulous (Barry) well organised, giving information all the time. He returned home on Thursday with a new a new driver taking over who only bothered to introduce himself and give us some information about our return on the night before our return after a number of angry protests. He blamed National and repeatedly put the company down !!!
The hotel was as expected after reading the reviews, clean in places but slightly dated in others, food basic but good, staff pleasant enough but hotel seriously lacks discipline and could do with a manager to care of the little things, clean internal windows, remove weeds from front garden, fix the broken chairs etc. Entertainment crap with no interaction from the hotel, no bingo all week, no music playing when entertainment not on and also no entertainment at all on arrival night or the Thursday.
Seriously think about booking this if you want a clean, warm, customer concerned hotel.
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- Also Known As:
- New Loretta Hotel
- New Loretta Llandudno