I had read some reviews that said that the Rivelyn was clean. I beg to differ. The room was thick with dust and cobwebs. The wall side of the Loo had urine stains on the wallpaper and the toilet had not been cleaned on the outside for sometime. There was also mouldy walls and peeling wallpaper throughout. I did apologetically ask for the webs and the Loo to be cleaned and was told this would be done...the pictures were taken after I had asked for the second time and rather than carry on complaining I took them to help with this review..I have never written a poor review but this was poor customer service. I even politely asked for a feather duster and I would do it myself as my daughter is scared of spiders the receptionist told me there was no need it would be dealt with..again this was not done. Moving onto breakfast. We fancied the continental breakfast..sounded good and cheap too...Fruit, Yoghurt, cereal and toast. Yes there was fruit. 2 apples and two bananas all of which were older than the webs in our room and very soft and bruised. We asked if there was any more and the answer was unsuprisingly "no, there must be a delivery due". Surely the delivery should be there ready for breakfast? There was only one yoghurt in the fridge for us to fight over. Now for a good point. The bar was well stocked and cheap, it's a damn shame the focus seems to be on that and not the threadbare carpets and general cleanliness. This hotel is in serious need of investment/refurbishment. I truly do hope it gets it because at the moment it appears to be on it's last legs
- Official Description (provided by the hotel):
- The Rivelyn Hotel is situated in the popular south cliff area of Scarborough, just a short walk from the beach and the ever popular esplanade gardens. Our team of professional and friendly staff aim to make your break with us both comfortable and fun. We appreciate how important it is for you to enjoy your time here and we all aspire to create an inviting & relaxing atmosphere enabling you to have a great stay with us. When we bid you a fond farewell we hope you leave the Rivelyn refreshed and with happy memories of your holiday in one of Scarborough's friendliest hotels. ... more less
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- Also Known As:
- Rivelyn Hotel Scarborough