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“Great service” 5 of 5 bubbles
Review of The Crown Spa Hotel

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The Crown Spa Hotel
Ranked #6 of 28 Hotels in Scarborough
Certificate of Excellence
Level Contributor
3 reviews
3 hotel reviews
“Great service”
5 of 5 bubbles Reviewed 31 May 2012 via mobile

A lovely hotel with friendly and professional service.

  • Stayed May 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rob585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 11 June 2012
Thank you so much for a short but positive review, I fully agree that the hotel is lovely and the staff are professional.

I will certainly pass on your kind words to our team. We very much look forward to welcoming you back very soon.


Kind regards


David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,496 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (732)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Any
English first
Doncaster, England, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2012

We stayed at The Crown Spa Hotel for our honeymoon due to having small children. The Staff made every detail perfect and we had a truely fantastic time. Beautiful views, rooms, food and service. Spa and Beauty is amazing and not over price! We absolutey love it and go back there every anniversary. The reception team are 2nd to none and never to busy or put out if we decided to extend our stay, they are always happy to help. I can honestly say we couldn't have picked a better hotel to have as our secret gateaway. Perfect from start to finish. Thank you for some very special memories!

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lianne-1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 11 June 2012
Congratulations and thank you so much for choosing the Crown to celebrate your recent wedding. I do hope that you return for many years to come and wish you both health and happiness for the future.

I will certainly pass on your kind words to our team. We very much look forward to welcoming you back very soon.


Kind regards


David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noth West England
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2012

We booked the Crown Spa for one night the 25th of May but as the weather was very good decided on arrival to ask for an extra night's stay. The reception was busy but the member of staff who dealt with us was not fazed by our request and went about altering rooms so we could be accomodated.We were given a full briefing of what we could expect and a further letter to explain the facilities. as soon as Mrs Cooper entered the room she was relaxed and happy and could find no fault ( our usual s.p. is to find a fault , report it and move rooms).We had booked a continental breakfast which was more than adequate which consisted of, cereal . fruit and yoghurt,ham, parma ham , cheese, a selection of pastries and a hot option . We could have had a full English for an extra £5 but it was'nt necessary the restaurant staff were busy but attentive and friendly and we can't praise them enough for making it a very enjoyable experience.We didn't spend much time in the hotel due to the nice weather but slept soundly on our return .We have promised ourselves a return to this hotel on our next Scarborough trip.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JohnCNothWestEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 29 May 2012
May I first of all say thank you for your positive review and I’m delighted that Mrs Cooper was happy as I have the same problem with Mrs Chambers and once she’s happy then I can relax.

In do feel that we provide a great selection of food on our continental breakfast but do occasionally get requests for even more. It is always good to hear that the staff have been attentive and provided our customers with the service they deserve.

I will certainly pass on your positive comments to our team. We very much look forward to welcoming you back very soon.


Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ayr
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 28 May 2012

I have stayed here many times and always found it good value. The rooms are excellent and the view from the front is fantastic. It's a ten minute walk from the town centre but the walk could be difficult for the infirm due to the return being uphill - taxi recommended for those with difficulty walking.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AyrshireManAyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 29 May 2012
May I first of all say thank you for your positive review. We do feel that the Crown offers great value for money with some great deals on offer all year round.

I will certainly pass on your positive comments to our team. We very much look forward to welcoming you back very soon.


Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scarborough, United Kingdom
Level Contributor
135 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 bubbles Reviewed 28 May 2012

My wife and I frequently visit hotels in the Scarborough area for lunch including the Palm Court and The Royal. One Sunday we decided to go to the Crown Spa on South Cliffe and were sorry we did. It was just after Sunday lunch time and the bar and lounge area were a mess. We ordered sandwiches and drinks and the cost of £17 was high and the qaulity was poor. The afternoon tea at the Palm Court was excellent and was the same cost. We wont be going back to the Crown Spa.

Room Tip: The hotel may be good but dont eat there!
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  • Stayed May 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Chris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knutsford, United Kingdom
Level Contributor
119 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
5 of 5 bubbles Reviewed 27 May 2012

An impressive building in a great position on the cliff tops. Our room was full of character, with high ceilings, intricate cornices and quality furniture. A small balcony allowed us to sit outside to take in the superb view. Nice touches in your room such as a cafetiere for ground coffee and bath robes add to the sense of luxury.

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bowyer_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 29 May 2012
May I first of all say thank you for your positive review. I am delighted that the room and extra touches met with your requirements. The feature rooms are wonderful and with the fantastic weather we are having the balconies are a great place to spend an evening.

I will certainly pass on your positive comments to our team. We very much look forward to welcoming you back very soon.


Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Woodbridge
Level Contributor
121 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 22 May 2012

What a fantastic hotel. We had booked a room at £87-49 for the night, which included continental breakfast. We had to pay an additional £6 for a car parking space behind the hotel, which we had pre-ordered. If you wanted a cooked breakfast there was an additonal charge of £14-95 per person. We were given a guest room on the 3rd floor, at rear of the hotel with marvellous views. The bathroom was amazing with additional purple lighting and shower fixed to the ceiling. The bed was very comfortable, and good size flat screen TV. Reception staff were very friendly and efficient.
Unfortunately the continental breakfast was rather poor & disappointing considering the other aspects of the hotel. There was only 1 choice of cold meat, which looked like some rather fatty ham, and 1 choice of cheese. For a 4* hotel, I would have expected at least 3 choices of meat and cheese, and there were no hard boiled eggs for example. Eggs benedict was the hot choice, but my wife had to wait some 15 minutes before they became available. I had to fill up the milk jug on the table my self as it was nearly empty. There was only 1 plate left beside the toaster and pastries. There was a feeling of complete lack of attention from the staff looking after the breakfast service.
I would have given this hotel a 5* if breakast had been a at least a 4* service. We would probably consider staying at this hotel again if we were in Scarborough, but the continental beakfast needs a major improvement.

Room Tip: Ask for a room on the 3rd floor overlooking the rear of hotel with the purple lighting in the bathro...
See more room tips
  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank V2-60885
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
crownspahotel, Manager at The Crown Spa Hotel, responded to this review, 29 May 2012
May I first of all say thank you for your mostly positive review. I am however disappointed that you didn’t mark our breakfast 5 star. Full English breakfast is £4.95 for customers already booked on a bed and breakfast rate. Along with our continental breakfast we do serve a hot dish of the day and one day is boiled eggs. I have spoken to the restaurant manager and asked he to be sure that his staff are more attentive with regards to guests needs during breakfast.

I do hope that you visit the Crown again in the future as we are always happy to see returning guests.

Kind regards

David Chambers Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Crown Spa Hotel

Property: The Crown Spa Hotel
Address: Esplanade | South Cliff, Scarborough YO11 2AG, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Scarborough District > Scarborough
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Scarborough
#4 Romantic Hotel in Scarborough
#6 Family Hotel in Scarborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Crown Spa Hotel 4*
Number of rooms: 115
Official Description (provided by the hotel):
The Crown Spa Hotel, Scarborough's first hotel built in 1845. The interior of the Crown still contains many of the original architectural features which is why it is often featured in many film and television productions. Along with an excellent restaurant the hotel includes the Crown Spa catering for spa treatments and health club facilities including 40ft pool, large Jacuzzi, 5 heat experience rooms and well appointed gym and studio. ... more   less 
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Also Known As:
The Crown Hotel Scarborough
Crown Spa Scarborough
Scarborough Hotel Crown

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