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Liam W

A trip to Scarborough

5.0 of 5 bubblesReviewed Aug 22, 2024via mobile
Booked a family room for two nights in Scarborough. The hotel is close to the train station and is in the town centre, so it is close to all the attractions Scarborough has to offer. The receptionist was very welcoming, and check-in was straightforward.
The room was spotless and fresh smelling, with plenty of towels and extra pillows. The temperature of the room was easy to regulate, and the shower was nice and hot.
Breakfast was amazing, with plenty of choice and frequently replenished, so you weren't waiting around for anything. Staff were welcoming and efficient.
I would recommend this hotel, and I am a big fan of the Premier name anyway, and I look forward to a return visit.
Date of stay: August 2024
Room Tip: Easy access from the train station and in the centre of Scarborough.
Trip type: Travelled with family
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Reviews (2,182)
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Reviewed August 22, 2024

I remember arriving at a premier inn ten minutes early once and them saying I could only have my room if I paid a tenner for early check in so I was annoyed to get here on time and be told our rooms were not ready, surely they should have paid me a tenner for being late! Their excuse was they were busy with lots of guests and still cleaning rooms, but surely that’s a them problem and a sign they need to take less bookings or employ more staff (and that they are just capitalists only interested in making money). The room was typical Premier Inn, clean (apart from the dirty towels left in the bathroom from the previous guests) and comfortable enough. The free Wi-Fi is next to useless as it is at most Premier Inn I have stayed at (I guess this is on purpose to make you buy the paid for package - again money making schemes). I feel Premier Inn used to be better, I feel like most businesses it’s just become do the bare minimum they could possibly get away with but extract the most cash from people (end stage capitalism) , such is life

Date of stay: August 2024
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Review collected in partnership with this hotel
1  Thank Paul H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 22, 2024

We have an annual stay at South Bay en route to a family gathering, never disappointed us yet .
A perfect location to walk along the sea front, greeted by friendly efficient staff, well decorated rooms and bathroom shower , wonderful. Bed and pillows fantastic for a great nights sleep, and a fabulous breakfast to start our day.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank SARK35
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 21, 2024

Overall the stay was fine just a few minor things. On arrival one of my rooms wasn’t ready at 3 Like it was stated we had to wait till after 5 for it to be cleaned which was a bit disappointing after a 4hr drive. The room we stayed in smelt a bit musty hence why the window was left open all the time. The shower screen leaks which mean you have a big puddle after showers and there was a few cobwebs around the room.

Date of stay: August 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank shakey302024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 20, 2024

We went to the hotel and drop our bags off staff was great .
Then we came back and check in on the kiosk. We went to our room it looked like it not been cleaned. Hair on the pillows marks on the sheet finger nails on the floor hearing aid battery on floor.
Dirty towels ,dirty towels floor in bathroom.
Took photos went in the lift and saw a lady who I asked if the room had been cleaned she said yes . She went to check and I went to reception to speak to them . Really nice ladies on the desk .
I show photos and they was like definitely not been clean spoke to a women on phone and they was like it's not been cleaned they said it was clean .

Staff was great at reception, they upgraded us the room . It was clean and tidy .

I wrote on the Scarborough FB about it

When I dropped the keys next morning to the desk . I said to the girl on the desk thank you for sorting that yesterday.

She said yes seen it on Scarborough page . Thought it was quite unprofessional of her.

Breakfast
Was ok it was quite in the restaurant , if you are a wheelchair user I think you struggle to get items from the breakfast areas. I no my step mum would as everything so far back or high up. For 10.99 per adult kids free

We booked to stay in York but we have cancelled as I wasn't having the hassle . My son got additional needs and struggled to settle after the dirty room

Date of stay: August 2024
Trip type: Travelled with family
Thank daniellaharrison
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 17, 2024 via mobile

We decided to have a trip to Scarborough/Whitby and as Premier Inn is our go to we weren’t worried.
Upon arrival everything seemed okay - check in was fine and staff were very friendly.
We put out stuff in the room and headed back out to explore Scarborough.
We arrived back at the hotel around 7:30pm - we were very shocked to see a police van and lots of police outside. I ushered my son inside and the reception staff said “police are here again then”.
It was very unsettling to be honest.
This area at night time feels unsafe - lots of drunk people, shouting and police…which is a regular thing apparently.
The room itself was great - comfy beds, clean facilities but just in the wrong area.

Date of stay: August 2024
Trip type: Travelled with family
Thank Z773LRlisap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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