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“excellent hotel and staff” 5 of 5 bubbles
Review of Holiday Inn Express Folkestone Channel Tunnel

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Holiday Inn Express Folkestone Channel Tunnel
Ranked #4 of 10 Hotels in Folkestone
GreenLeadersBronze level
xchurch
Level Contributor
48 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“excellent hotel and staff”
5 of 5 bubbles Reviewed 19 February 2012

we arrived on the coldest day this year but the welcome we recieved was very warm.the hotel was very clean in every department and the dinner menu if somewhat limited in choice was reasonably priced and good value another nice touch was that even though the bedroom has heating the hotel gave us a fan heater to supplement the heating incase we got cold.not many hotels would do this.well done will definately stay here again and thank you again for making our stay very memorable for all the right reasons

Room Tip: just be nice at check in
See more room tips
  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tonyXchurch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,162 reviews from our community

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    249
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (176)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Oakham, United Kingdom
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Travelling to Belgium on a Monday for 10.20 Tunnel crossing didn't fancy fighting the M11 & M25. So chose this hotel because of its location and travelled down on Sunday afternoon, everything you would expect from a Holiday Inn Express

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank burleydave1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warwick, United Kingdom
Level Contributor
532 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
2 of 5 bubbles Reviewed 18 February 2012

the rooms are too small for a double sofa, the bathrooms are well designed but very cold and no bath. when we arrived with a young child there was only limited availability for dinner so we went out with instructions and ended up lost in Folkestone. the car park had not been gritted and it was lethal when we left in the morning. also there was a coach parked on the car park exit obstructing view. position wise the hotel was very close to the tunnel, probably it's only saving grace.

Room Tip: go to the holiday inn ashford, it's about 15 minutes away but so much better value for money
See more room tips
  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank 186400Caroline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Folkestone Channel Tunnel, responded to this review, 17 March 2012
Dear 186400Caroline,

Thank you for your review regarding your experience. We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience you may have experienced.

We strive to exceed our guests’ expectations and create memorable experiences. We take all feedback seriously. It helps us gauge what we are doing right and what we need to improve on and sincerely regret that we did not meet your expectations.

Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope your future travel plans will continue to include IHG.

Regards,
Brenda J.
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex, UK
Level Contributor
130 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 bubbles Reviewed 17 February 2012

We stayed two nights at this excellent example of a Holiday Inn Express Hotel, like many, for access to the ferry in Dover (20 mins drive away)

The hotel offers value and comfort when using this hotel as a base and includes a basic breakfast with a limited - but adequate hot and cold choices.

Service was absolutely fantastic - efficient and friendly, the room was spotless, and the bar was great for a night cap before bed.

Its location right next door to a large Tesco with Petrol station and just off the Motorway make it ideal for both the Chunnel and for Dover ferries.

Would heartily recommend.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Tabora1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 February 2012

Great little hotel, not too far from Dover (where we were sailing from) basic breakfast, but ideal if your in a hurry.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AbsentDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
48 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 13 February 2012

We were due to leave for France the day the UK began to get covered in snow, rather than be stranded at home we decided to leave earlier and stay in the Holiday Inn Express by the Channel Tunnel.

Despite our long, icy journey to the hotel being quite stressful... we arrived to find parking was pretty easy, although seemed small and given the weather conditions I imagine on any other day the car park could potentially become quite full.

On entering the hotel, it was very clean with a bar and fridges for snacks and drinks which were payable for at the reception desk.

Our check in was straight forward, easy and quick.

Our room was a double room, the beds were quite slim but fine for one night, the room also had tea and coffee facilities a clean bathroom.

On top of that the hotel also had a good hearty buffet breakfast available in the morning too which we took advantage of.

I've kept this review short, all in all we used it for it's sole purpose somewhere to sleep before travelling off the next day.

Simple, clean, great for early trips on Eurotunnel.

  • Stayed February 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kegan5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 8 February 2012

Neat, well turned out and perfectly suited for one night stopover for persons taking the tunnel. Highly efficient check-in/out process with an early breakfast to set you up for the channel trip and a days driving.
Will be using this hotel again on our next trip.

  • Stayed February 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rstamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Folkestone Channel Tunnel

Property: Holiday Inn Express Folkestone Channel Tunnel
Address: Cheriton High Street, Folkestone CT18 8AN, England
Phone Number:
Region: United Kingdom > England > Kent > Folkestone
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #4 of 10 Hotels in Folkestone
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Folkestone Channel Tunnel 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
The Hotel is situated in a prominent position alongside the M20 motorway and the hotel has ease of access to all main national and international transport links. The hotel is adjacent to the Eurotunnel Channel Tunnel terminal which provides regular services to continental Europe. Junction 12 is within a few minutes drive facilitating connection to the national motorway network, the major airports and greater London, Paris and Brussels. ... more   less 
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Also Known As:
Holiday Inn Express Folkestone Channel Tunnel Hotel Folkestone
Folkestone Holiday Inn Express
Holiday Inn Express Folkestone Channel Tunnel UK - Kent

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