I write with dissapointment after having my long awaited spa day with my friend, i'd bought her a spa day for her 40th! .. I'd purchased the voucher through Travelzoo and of course is was a Bargain, BUT being a local lady i had high expectations of the B Spa, it is weybridge after all! ..
We were blessed with fantastic weather so the day started perfectly. but on arrival to the hotel it went downhill.. there is no signage to the spa? Odd?? eventually we found someone to ask.. but the welcome on reception at the B SPA was so poor and the quality of the staff very low.. I felt that i'd walked into a local beauty salon with trainee girls.. sorry, sexist i know but didnt expect it to be such an anti-climax..
Anyway, we filed out a very basic form and even had to ask for a coffee and a tour of the facilites as we were left for 40 mins just sitting there! Eventually checked in, we asked about booking additional treatments, but were promptly informed.. "we're fullly booked"! .. Such a shame as i had pre-booked a month previous, booked our "included treatments" and was never asked if i wanted any additional treatments?
The Hot tub on the terrace was lovely and warm, but the timer was set to such a quick cycle, you had to keep turning it back on every 5 mins.! the meditation room was lovely and the chill out areas too.. great to catch up with a mate with a fab view of the race track and lucky Blue skies! ..
We had lunch, which was OK.. the Tuna Nicoise tasted fab, but again we weren't offfered any additonal drinks .. we had too ask for everything! .. god forbid you might want to spend money on a day out with a girlfriend!??? We ordered a couple of glasses of wine and as they hadn't arrived during our lunch, we asked for them to be bought out onto the Balcony, after 30 mins i had to go in and ask again and they had been compltely forgotton.. no apologies though? the changing facilites are cramped and there are no lights in the Steam room,.. be warned! .. my treatment was OK, i've had more enthusiastic theropists and i think ths was because they seem over booked and stretched and all they talk about is the amount of voucher deals they are working through! ..
Now, I purchased on a Voucher, but i thought the whole purpose of a voucher was to try something at a good price, have a great day / experinace , be up-sold and then leave feeling great and wanting to go back.. ?? Unfortunatley this wasn't the case.. I was so dissapointed and especially as this was a special treat for my friend a day that we had really looked forward too. We used all the facilities and yes they are clean and tidy, but it really didn't leave us with that special feeling or waiting to go back, which is such a shame as we are locals... I have called the spa to try and speak to the duty manager, but still waiting for my call to be returned?? ..
- Official Description (provided by the hotel):
- Located in the stunning county of Surrey, just 20 minutes from London and standing where the world famous Brooklands race track once reigned supreme during the 1920s and 30s. The Brooklands Hotel takes this iconic inspiration to deliver a new kind of unique experience. ... more less
- Reservation Options:
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- Also Known As:
- Brooklands Hotel Weybridge, Surrey, UK