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Review Highlights
Birthday outing

We had a lovely day here for my sons birthday, the online offer was a bargain at just £5.50 for 3... read more

Reviewed 2 weeks ago
82HaM
,
Talybont-on-Usk, United Kingdom
via mobile
Amazing butterflies

Take a camera with a zoom if possible. Tropical plants increase the atmosphere, good for children... read more

Reviewed November 18, 2018
DotfromLondon
,
Dorking, United Kingdom
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All reviews magnifying glass beautiful butterflies crazy golf mini golf hedge maze butterflies flying different species green house other attractions few hours value for money combined ticket lovely experience great fun little gem tea room couple of hours
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Reviewed March 26, 2018

Visited on a quiet winter Sunday as an idea of something to do with the kids. Parked up in the empty car park, and noticed pay and display parking. I wondered why you would have to pay and display to park here, the "attraction" is the only reason you would park here anyway, especially on a Sunday with nobody around.

The instructions are very unclear, there is a small parking concession as a visitor of the "Zoo" although had to wait to speak to someone to see how it works, got some change and then booked four hours as went across the road for something to eat.

Like many others, it seems I was greeted with £100.00 fine for overstaying by 28minutes. The carpark crooks clock you going in and going out with no allowance for time to get a ticket etc.

I thought you could do the whole attraction in about half an hour extremely overpriced anyway and the unfair parking charge was the cherry on the cake.

I don't know how this place can be associated with these people and really don't know how they sleep at night trapping and robbing the public.

Would not recomend to my worst enemy - AVOID AVOID AVOID!!!!!!

Date of experience: February 2018
18  Thank Pauliococo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 11, 2018

A bit smaller than I remember and although going around several times we didn’t stay an hour. The children get magnifying glasses to study to butterflies. It was perhaps a little busier than usual as it was half term week but my children had to share a magnifying glass which was a bit of a shame and caused a few arguments. You now have to pay for parking which is new since we last visited which is a bit of a shame, you can get some of it refunded when you buy your entrance ticket, but not the whole amount.

Date of experience: February 2018
Thank TravelingRad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 8, 2018

Lovely staff and fabulous butterflies. Well worth a visit especially with children. Can't wait to go back again!

Date of experience: March 2018
Thank Chrissie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed March 5, 2018

We were hugely shocked & disappointed at our 11 minute “experience” at the butterfly zoo.

Having arrived at 3:03pm to visit with our family of 5 for half term excursion to be informed, rather bluntly that last admissions were at 3pm and we were refused entry.

For the sake of 3 minutes I would have thought a conservation zoo of this nature would of welcomed the opportunity to take our £15... but obviously they don’t need it!

Upon trying to discuss with a senior member of staff we were again told in no uncertain terms that we were unable to enter & were turned away.

To add further insult, we’ve now also received one of these £100 parking charges for the 11 minutes spent in the unclearly marked car park, whilst being refused entry to this so called attraction.

What an absolute joke, despite being a local who would’ve regularly visited this “attraction” I guess I’ll join the numerous others by the looks of this review page in never taking our young family of 5 to this or any other of these attractions ever again...
Perhaps the owners will soon realise that this customer service is not good for business!

Date of experience: February 2018
19  Thank Bianca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed February 25, 2018 via mobile

Came here for visit during feb 1/2 term, opened at 10am and not busy when arrived however did get quite busy the later it got. There are three attractions on site the butterflies are one but you can pay individually or get combined ticket. Butterfly house is lovely, staff helpful and friendly and loved the fact children get a huge magnifying glass to use to look at insects, plants and butterflies through, you also get an ID card so you can see which butterflies you can spot. This attraction is very well priced, parking is also on site (paid separately) however you can claim a part refund if visiting the attraction and can come in and out the butterfly house as many times as you want for the price. Overall would recommend.

Date of experience: February 2018
1  Thank Rubyroored
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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